User profile for user: LeBlanc001
LeBlanc001 Author
User level: Level 1
0 points

No TWAIN Support...?

I have an HP C6380 Photosmart printer/scanner that I've used for some time with my PC. I just recently purchased my first Mac yesterday and used the resident drivers to establish connection with the C6380. For the most part, print and scan functions work...EXCEPT when I want to use my bank's online check deposit function (which works perfectly via my PC).

When the online site asks me to "choose scanner"....I get the error "no TWAIN support."

How can I resolve this issue? Thank you.

MacBook Pro, Mac OS X (10.6.3)

Posted on Feb 5, 2011 5:48 PM

Reply
3 replies
Sort By: 
User profile for user: LeBlanc001
LeBlanc001 Author
User level: Level 1
0 points

Feb 7, 2011 6:41 PM in response to Kappy

Funny you should mention that. The HP driver download site has a message dated November 2009 that states "Print drivers for the HP models listed in this document are included in new Mac OS X 10.6 Snow Leopard. You do not need to download or install any additional software to print over USB, Ethernet, or 802.11b/g WiFi, depending on your printer and connection type"

But there is a driver dated September 2009 for "HP Officejet and Photosmart Full Feature Software and Drivers - Mac OS X v 10.6"

Do you suggest I install the September 2009 vesion from the site and see if that helps or should I be looing elsewhere for a specific TWAIN support driver?

Thanks for the response.
Reply
User profile for user: Kappy
Kappy
User level: Level 10
361,919 points

Feb 7, 2011 8:44 PM in response to LeBlanc001

Well, the thing is that the most current drivers will be provided through Apple. If HP's drivers don't include TWAIN, then you are most likely out of luck. Although there is an open source TWAIN driver - SANE TWAIN - it may not support your printer.
Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

No TWAIN Support...?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up