2 Replies Latest reply: Feb 6, 2011 7:15 PM by antonifs
antonifs Level 1 Level 1 (0 points)
Hi All,

I have a problem with my iPad, it won't reboot, there is just the apple logo show up. I've tried to turn it off by holding the sleep/wake button and also combine with the home button by following this instruction :
but still no respond.

Can anyone help me, please?

Thanks in advance.

iPad, iOS 4, iPad OS 4.2.1
  • Carolyn Samit Level 10 Level 10 (95,950 points)
    Hi and welcome......

    If you can't restore your iPad by following the instructions at that link then it's time to make an appointment at a Genius Bar here.

    If you don't live close to an Apple store, then take it an Apple certified repair provider.

    If you have AppleCare for your iPad, be sure and let them know.

    Leave the iPad connected to a wall outlet for several hours in order to completely charge the battery just in case that is the issue. An iPad won't restore with a discharged battery.

  • antonifs Level 1 Level 1 (0 points)
    Hi Carolyn,

    I tried to repeat the previous steps, but do not know why this time it's running well haha.. anyway thanks for the prompt replay