Previous 1 2 Next 21 Replies Latest reply: Jun 29, 2015 3:44 PM by britthemaster
kenorb Level 1 (0 points)
I done recently backup of my iPhone 4 on my Windows machine, before I've got brand new replacement of iPhone 4 14G MC603B (ver: 4.2.1 (8C148)).
When I connected my new iPhone, I choose to restore, BUT I've got following error pop-up:
"iTunes could not restore the iPhone "My iPhone", because the iPhone refused the request"

I've spent whole day trying to restore this backup, including reseting the phone, 10 times reseting to default settings, installing latest iTunes, backuping and replacing the files, debugging iTunes via dtrace, checking the *.plist files and *.mbdb
and of course reading the instruction: http://support.apple.com/kb/HT2109
No way!
Apart of 1GB md5's files I've got as well: Info.plist Manifest.mbdb Manifest.mbdx Manifest.plist Status.plist
I also copied this folder onto my MacBook Air. On Mac iTunes 10.1.2 (17) see this backup as well without problems, but still the same error (other backups from my other 2nd iPhone does work, but not this).

I looked on every solution provided on following threads (not many):
http://discussions.apple.com/thread.jspa?messageID=12544050&#12544050
http://discussions.apple.com/message.jspa?messageID=12856576
http://discussions.apple.com/thread.jspa?threadID=2472082&tstart=1&messageID=118 81001
http://discussions.apple.com/thread.jspa?threadID=2634215
http://discussions.info.apple.com/thread.jspa?threadID=2472082
http://discussions.info.apple.com/message.jspa?messageID=12814420
http://discussions.info.apple.com/message.jspa?messageID=12824796
http://discussions.apple.com/message.jspa?messageID=11729965
http://discussions.apple.com/message.jspa?messageID=11726973
http://discussions.info.apple.com/message.jspa?messageID=12544032
Lots of people still have the same problem and restarting your iPhone doesn't help!

Is there any way to FIX this problem permanently in iTunes?
Is there any error/debug log which iTunes provides, or it's just magic?
BTW. What this message exactly means? My iPhone refuse to restore the backup? ********.
Is there any way to debug iTunes to find what's wrong?
If you can't do it, can I download iTunes sources to fix it?
I'm very desparated and I was stupid, because I trusted it by backuping my data.
Thank you.

MacBook Air, Mac OS X (10.6.6), brand new iPhone
  • emv2011 Level 1 (0 points)
    Did you ever sort out this problem because I am having the same problem and cant find a fix for it
  • kenorb Level 1 (0 points)
    I found out that Status.plist file was corrupted during the backup and contained only NULLs. It happens very often.
    If you have only NULLs inside Status.plist of your backup, that's your problem.
    $ hexdump Status.plist
    0000000 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    *
    00000b0

    My solution:
    Restore the phone to default, make the fresh backup and copy newly created Status.plist (not NULLed) into your non-working backup (make the backup of this backup before).
    If this doesn't help, check the other files *.plist, . if are corrupted and try replacing one by one from the new backup. Having *.mbdb and *.mbdx files and replacing *.plist, you could lost some application (which you can transfer again), but at least you should have all your contacts, messages, etc.

    For Apple admins, please report that issue as a bug. That's iTunes after backup, it creates file Status.plist which contains only NULLs!

    P.S. Please do not mark this as fixed, until you will fix this BUG in iTunes directly! Otherwise you will have hundreds and hundreds the same issues "answered". You should fix the main problem what cause it - iTunes.
  • switchit Level 1 (0 points)
    Thanks kenorb, this solution worked for me. I was able to restore everything except my apps.
  • Selop212 Level 1 (0 points)
    this worked perfectly! thanks much kenorb.
  • SAHM Level 1 (0 points)
    I am having this same issue. Can someone tell me WHERE to go on my computer to change these files? Running Windows 7! HELP PLEASE
  • Lawrence Finch Level 7 (34,941 points)
    You can download apps again without having to pay for them again.
  • MrWinBy5 Level 1 (0 points)
    How do you tell if the Status.plist file is NULL or not? When I click on it, it comes up and says that Windows could not find a program to open the file.

    Thank You
  • amyyyh Level 1 (0 points)

    "My solution:

    Restore the phone to default, make the fresh backup and copy newly created Status.plist (not NULLed) into your non-working backup (make the backup of this backup before).

    If this doesn't help, check the other files *.plist, . if are corrupted and try replacing one by one from the new backup. Having *.mbdb and *.mbdx files and replacing *.plist, you could lost some application (which you can transfer again), but at least you should have all your contacts, messages, etc."

     

    Sorry to sound silly but how exactly do I do any of this?

    I'm not too bothered about the apps but could really do with at least my contacts back,

    just some sort of step by step simplified guide would be SO helpful thanks x

  • DavidK2010 Level 2 (160 points)

    right click and open with notepad

  • CaveBacon Level 1 (0 points)

    This fix worked for me as well.  It said it errored but I ended up getting back all my texts, photo, phone history even though it said it errored up 're' restoring.  I had to resync my apps and songs, but that's easy.  Kind of a pain re-organizing, but I guess my apps could of used it.  Thanks for posting. Apple needs to fix this. 

  • glenford Level 1 (0 points)

    im sorry i dont want to sound dumb or anythingbut how exactly would i do that?

  • cowboy01 Level 1 (0 points)

    Thanks to kenorb for finding this. Some more detail for anyone who is not as techie-minded and has this issue (I just experienced it with iTunes 10.3.1.55)

     

    This happens because the status.plist file in your iPhone's backup files becomes corrupt. This happened to my system following the upgrade to a new version of iTunes. When I spoke to Apple support, they did not provide the following solution, even though it seems to have been around for a long time in these forums!

    The way to fix this is by logging on/creating a new user profile on your PC and replacing the corrupted file.


    Log onto your computer as a different user account (create a new user if necessary)
    Start iTunes
    Connect your phone
    Create a backup of the phone (right click the phone and select backup)
    Log off and log back on as the user you are having problems with
    Navigate to the new user profile's itunes sync folder (most likely c:\users\[otheruseraccount]\AppData\Roaming\Apple Computer\MobileSync\Backup on a PC)
    You will see a backup folder like this "d4a766c4caa043ffe5ff857d1b85cb480430287c"
    Inside that folder is a file called status.plist
    Copy that file and replace the existing one into the equivalent folder in your own user profile
    Start iTunes and plug in your phone
    Now you should be able to restore your previous backup to your phone without any problems

  • mjx31 Level 1 (0 points)

    i am so stuck and so fustrated right now and have a simlar issue. i jumped the gun and installed itunes beta 10.5 so i could update to ios 5.0 early. it had some errors when i went to restore from a backup . it refuses to acknowledge a spefic backup file which im hoping still contains my more recent contacts and all my most recent text messaging. this folder is missing mainfest .plist, satus.plist, manifest.mbdb. and info.plist. ive tried copying from other backup folders but it seems not to work or im doing it incorrectly. is there a progam i can use to read the files within the corrupted backup folder. what can i do to read or even make itunes read this speficific folder once again. i updated to the stable 10.5 itunes and im still running ios 5.0 on a older backup that it did restore from. i just want my recent contacts and recent text/sms history. dont really care i can readd my music apps and photos i took on the phone . any suggestions woudl be most appreciated  thanks!

  • Alex Proctor Level 1 (0 points)

    Thanks so much! My phone is restoring using the older back up.. I'll have to wait and see if it restores app data... I would have thought it should do.

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