Frozen macbook pro, wont turn off

Question

Frozen macbook pro, wont turn off

The screen is frozen blue, with the white and black spinning loading icon. I've tried shortcuts and the power button. But it won't turn off. I've disconnected the power and let it die, but when I plug it back in, it resumes the blue screen. HELP

2010 macbook pro, 15 in, Mac OS X (10.6.5)

Posted on Feb 6, 2011 9:19 PM

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Answer 1

Best reply

Pete Corelio

Level 1

105 points

Feb 6, 2011 10:13 PM in response to desperate&confused

Hold the power button down until it goes off (hold it for at least 6 to 8 seconds.)

If it doesn't restart normally after a full power cycle, restart again while holding the shift key to boot into safe mode.

--Pete

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Answer 2

Feb 6, 2011 11:00 PM in response to Pete Corelio

It wont turn off with the power button

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Answer 3

Feb 6, 2011 11:19 PM in response to desperate&confused

What were you doing before your mac froze and when it froze did your mac make any noises?

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Answer 4

Feb 6, 2011 11:26 PM in response to X-Developer

I had let it sleep over night (like I usually do) and when I lifted the lid, my Skype icon was bouncing around because I wasn't connected to the internet, I clicked on it, then the black and white loading icon came up, the screen went black and a white dashed line went halfway across the screen. Then it turned blue and has been like that ever since! And I don't recall any noises

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Answer 5

Feb 6, 2011 11:46 PM in response to desperate&confused

Has your Skype icon every bounced before when you weren't connected to the internet, but when you clicked on it, it reacted as it should?

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Answer 6

Feb 6, 2011 11:55 PM in response to X-Developer

Yes it has, but it froze my computer last week. Only it turned the screen black and after I let the battery run til it was dead, it was totally fine.

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Answer 7

Feb 7, 2011 12:28 AM in response to desperate&confused

Put in your installation disk and hold the "c" key down and see if you are able to reinstall the software. If everything works find try repeating what happened with your computer and see if it will freeze and the screen will turn black (or whatever color it changes) if it does then their might be something wrong with your graphic card.

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Answer 8

Feb 7, 2011 1:33 AM in response to desperate&confused

If pressing and holding the power button (for 5-10 seconds) does not work, then that means your system management controller (SMC) is in a hang of sorts. If your computer has a removable battery then unplug it from the wall and remove the battery to cut power to the system. Then perform a SMC reset on your system: http://support.apple.com/kb/ht3964

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