10 Replies Latest reply: May 9, 2011 12:30 AM by polydorus
mrsjinx Level 1 Level 1 (0 points)
I keep getting an error message when I try to launch iTunes. It says, "This action is only valid for products that are currently installed." Not sure how to proceed...

Windows XP
  • 1. Re: iTunes error message
    polydorus Level 6 Level 6 (11,950 points)
    You may have a corrupted short cut.

    Go to C:\Program Files\iTunes and double click on iTunes.exe.

    Does iTunes launch OK?
    If it does, create a new short cut by right clicking on iTunes.exe then selecting Send to>>Desktop (create shortcut).
  • 2. Re: iTunes error message
    campieboy Level 1 Level 1 (0 points)
    got a question...Maybe you can help explain to me what is going on. I have tried uninstalling and reinstalling everything relating to
    Apple and I still get the same message when I try to lauch the i-Tunes program.
    Hope someone out there can help me out. I'm at wits end on what to do next. Any suggestions would be greatly appreciated.

    I get the following messages:

    TRY TO OPEN I-TUNES
    "I-Tunes has encountered a problem and needs to close. We are sorry for the inconvenience.

    I-TUNES
    Event type: BEX P1:i-Tunes.exe P2:10.2.1.1 P3: 4d756476 P4: icuuc40.dll
    P5: 4.0.0.3207 P6: 4d3b6a8e P7: 00073335 P8: c0000409 P9: 0000000


    ERROR REPORT CONTENTS:
    c:\WINDOWS\TEMP\WERffd4.dir00\iTunes.exe.mdmp
    c:\WINDOWS\TEMP\WERffd4.dir00\appcompat.txt
  • 3. Re: iTunes error message
    KevinHuskers Level 1 Level 1 (0 points)
    I get the same message. Everything locks up. I open Task Manager prior to executing the file and I see itunes go up to 100,184K usage and Dumprep.exe opens at the same time. I've also uninstalled, cleaned my registry, deleted all itunes related files/folders, then re-installed - nothing. Thought maybe the new version is Windows 7 or 64 bit only; so I tried installing an older version. Same result.

    My error messages:
    EventType : BEX P1 : iTunes.exe P2 : 10.2.1.1 P3 : 4d756476
    P4 : icuuc40.dll P5 : 4.0.0.3207 P6 : 4d3b6a8e P7 : 00073335
    P8 : c0000409 P9 : 00000000

    C:\DOCUME~1\Kevin\LOCALS~1\Temp\WER5c2a.dir00\iTunes.exe.mdmp
    C:\DOCUME~1\Kevin\LOCALS~1\Temp\WER5c2a.dir00\appcompat.txt

    Message was edited by: KevinHuskers
  • 4. Re: iTunes error message
    mrsjinx Level 1 Level 1 (0 points)

    No, that didn't do it.  I tried uninstalling both iTunes and QuickTime, but now I get an error message when I click "Run" that says an older version of Bonjour cannot be removed, and then another as QuickTime is installing saying and older version of QuickTime cannot be removed.  I'm running Windows XP, and have tried the Windows Clean Up Utility, but all is to no avail.  I'm totally frustrated, and ready to start an Apple Haters Club!  :-(  Aargh!!

  • 5. Re: iTunes error message
    mrsjinx Level 1 Level 1 (0 points)

    No, that didn't do it.  I tried uninstalling both iTunes and QuickTime, but now I get an error message when I click "Run" that says an older version of Bonjour cannot be removed, and then another as QuickTime is installing saying and older version of QuickTime cannot be removed.  I'm running Windows XP, and have tried the Windows Clean Up Utility, but all is to no avail.  I'm totally frustrated, and ready to start an Apple Haters Club!    Aargh!!

     

     

  • 6. Re: iTunes error message
    polydorus Level 6 Level 6 (11,950 points)

    Your original problem could have been caused by malware, so it would be a good idea to eliminate that possibility.

    Downlaod the free version of Malwarebytes and run a full scan:

    http://www.malwarebytes.org/

  • 7. Re: iTunes error message
    polydorus Level 6 Level 6 (11,950 points)

    @mrsjinx

    It is best to start you own thread rather tahn joining one about a different problem.

     

    Your icuuc40.dll problem should be fixed by installing the latest iTunes.

  • 8. Re: iTunes error message
    mrsjinx Level 1 Level 1 (0 points)

    Running the malware scan now...that'll take a while, eh?? 

  • 9. Re: iTunes error message
    mrsjinx Level 1 Level 1 (0 points)

    Dude, I started this discussion!!

  • 10. Re: iTunes error message
    polydorus Level 6 Level 6 (11,950 points)

    Sorry about that!

    I intended my comment for KevinHuskers. I am not sure how I managed put your name there.

     

    It is Kevin that needs to install the latest version of iTunes, which contains a different version of icuuc40.dll from the one that caused his problem.