Firmware upgrade/iTunes not recognizing internet connection

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Firmware upgrade/iTunes not recognizing internet connection

Hello: I have an iphone 3gs and would like to upgrade my firmware. If I click on "help" and "check for updates," however, I get an error message that says "The iTunes update server could not be contacted. Please check your Internet connection, or try again later."

I'm connected to the internet, of course, but itunes isn't recognizing this for some reason. Any advice would be appreciated.

AL

iphone 3gs, Windows XP

Posted on Feb 7, 2011 4:04 PM

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Answer 1

JimHdk

Level 7

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Feb 7, 2011 4:38 PM in response to alozada83

Make sure that you have the latest iTunes software and try reading this: iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

This document is also useful: http://support.apple.com/kb/ts1275

Hope this helps.

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Answer 2

alozada83 Author

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Feb 7, 2011 6:10 PM in response to JimHdk

Excellent, thank you.

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Answer 3

alozada83 Author

Level 1

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Feb 7, 2011 7:35 PM in response to JimHdk

Is it possible to complete the firmware update process without the SIM card?

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Answer 4

JimHdk

Level 7

28,874 points

Feb 7, 2011 7:38 PM in response to alozada83

alozada83 wrote:
Is it possible to complete the firmware update process without the SIM card?

Yes.

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Answer 5

alozada83 Author

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Feb 8, 2011 8:39 PM in response to JimHdk

I updated the itunes software and then attempted to update the firmware, but after the status said "extracting," I saw an error message that said:

"iTunes could not back up the iphone because a session could not be started with the iphone. Please disconnect and reconnect the iphone, then try again."

Any idea why this might be happening?

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Answer 6

alozada83 Author

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Feb 12, 2011 8:58 AM in response to alozada83

.

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