1 Reply Latest reply: Feb 8, 2011 3:03 PM by b noir
Blueamity Level 1 Level 1 (0 points)
I can't download Itunes. Everytime I try I get a messages Bonjour : The featune you are trying to ues is a network resourse that is unavailable
Click ok to try again, or enter an altemate path to a folder containing the installation package Bonjour64.msi in the box below. I try the ok but will not work. please help

HP Pavillion, Windows XP
  • b noir Level 9 Level 9 (72,015 points)
    The featune you are trying to ues is a network resourse that is unavailable Click ok to try again, or enter an altemate path to a folder containing the installation package Bonjour64.msi in the box below.


    Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.

    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)

    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".

    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?

    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)