3929 Views 5 Replies Latest reply: Feb 8, 2011 12:35 PM by varjak paw
You will need to ship it to someone in Canada you trust and have them take it to an Apple Store, or talk to the Apple Store you bought it from and see if you can arrange shipping to and from them (at your cost) to get it fixed. Unlike other products warranties on iPhones are country specific, Mobily does not have a Canadian iPhone to replace yours.
Support and warranty coverage is honored by Apple in the country where the iPhone was sold officially by Apple only. For a warranty claim with an iPhone purchased in Canada, you must return to Canada with your iPhone or ship the iPhone to someone you know in Canada who can take care of this for you followed by shipping the exchange under warranty to you. This assumes Apple will exchange tar iPhone under warranty - nothing has occurred or has been done that voids the warranty.
No, there is no email support, and it wouldn't do any good anyway.
i bought from apple store, the warranty should be international
The warranty on the iPhone is not international, regardless of where you purchased it. iPhones are replaced when defective, not repaired, and your Saudi carriers will not have Canadian iPhones with which to replace your unit. You will, as the others have said, need to send your iPhone back to Canada for service.
Message was edited by: Dave Sawyer
Regardless what you think it should be, the warranty for the iPhone is not international regardless where the iPhone is purchased.
in mobily they sell it unlocked and my iphone is unlocked
Since you live in Saudi Arabia, why didn't you purchase an officially unlocked iPhone in Saudi Arabia?
is there anyone e-mail in-charge of the warranty i can talk to him ??
Call AppleCare in Canada.