I just encountered a similar problem, the very first time I tried to use my new Apple TV.
My wife and I ordered a movie last night, thinking we would just stream the movie and watch it after about a five or ten minute buffering period (like Netflix, XBOX Live, etc...). But, it appears that Apple TV works differently, and we were bummed-out to see that the movie wouldn't be ready to view for an hour and half. There was nothing we could do about it, so we let the movie download to the Apple TV.
Tonight, we sat down to watch the movie. We turned on the Apple TV, and there it was at the top left of the welcome stream, and it showed as "Rented." We started the movie, and about halfway through, I tried to use the Remote app on my iPhone to control my Apple TV. I noticed that my iPhone was not connected to my wireless network, and I couldn't get it to connect by entering the wireless password.
This happens occasionally (my router is a bit old), and I fix it by unplugging my wireless router, waiting about 30 seconds and plugging it back in. I paused the movie and did just that. After resetting the router, my iPhone connected, problem solved, right?!
Wrong, problem created! When I came back upstairs the Apple TV was on the main page. I asked my wife what happened, and she said that the movie just stopped playing, and the Apple TV changed to the main page while I was resetting the router.
I looked for the movie, and it had simply disappeared. Nowhere. Not on my wife's computer, not on mine. Talk about irritating! Why does Apple TV have to be connected to the internet if it already downloaded the movie? And why would a simple momentary internet disconnection cause the movie to entirely disappear?
just want to add my own movie rental 'mysterious' disappearance! I've just sent an email to Apple...
- Rented movie
- it had a small amount to finish downloading, but started watching (as have done with past movies)
- the movie stopped playing all of a sudden
- no rental showing in iTunes
This happens to me EVERY TIME! I rent a movie and it shows up in the thumbnails up top. I come back the next day, they are still there. Day three I turn on my Apple TV and their gone with no way to retrieve them. I search for them again and it acts like I have never rented the movie.
They are supposed to last 30 days not two!
I also downloaded two movies on my macbook pro 1 day ago and they showed up under rentals. When I synced up my iphone with laptop to sync, the movies dissappeared. I tried to click on itunes to rebuy to see if it would let me just reauthorize and it didn't. This is very frustrating!! Don't get lazy on us Apple, test your products working together.
Have had identical experience. After 2 initial failed attempts to download a movie, it deleted itself half way through watching. I'm now probably not going to get to watch it as the timer has started the countdown to its expiry, and it is going to take many more hours to download.
This happened with a previous movie as well.
What's going on Apple?
Just had this happen to me a couple minutes ago. I rented "Green Lantern" then "Red State" then paused "Red State" to let "Green Lantern" download faster. I let it download 300MB or so then started playing it. About half way through the movie, the screen just went black. I'm on a PC so I opened up Task Manager and looked at the applications running. iTunes had stopped responding so I ended its tasked then reopened it. iTunes didn't show any downloads going nor any Rentals I had. I clicked on Store then Check For Available Downloads and "Red State" started downloading but "Green Lantern" was nowhere to be found. Didn't start downloading nor show up in the Rentals section. I checked my purchase history through my account and both movies are there.
UPDATE TO PREVIOUS POST
I figured out how to get my rental back after iTunes FUBARed.
Go to (in Windows 7):
C:\Users\"User Name"\Music\iTunes\iTunes Media\Downloads\"Whatever Movie.tmp"
...where "User Name" is your user name and "Whatever Movie" will be your movie rentals name...
right click "Whatever Movie.tmp" then Open with iTunes.
After I clicked open with iTunes my rental "Green Latern" started playing as before with no problems. I watched the rest of the movie and when it was over, the movie had returned to my Rentals section of iTunes with the correct time left for the rental and everything. Seems to have fixed the mess up from before. I can only guess as to what caused it is that as I was watching the movie the first time, it caught up with what it had downloaded and iTunes didn't know what to do when it did. I would make sure to let iTunes buffer plenty for now until Apple gets the software fixed so this situation won't happen.
OK - it just got worse. Downloaded again, disappeared again, and expired before we could watch the second half of the movie. The 5 bucks that I've wasted is insignificant compared to my son being in tears all afternoon because we couldn't finish the movie!!!!
I cannot seem to find anywhere on Apple's site where you can contact them for a refund or lodge a complaint. Does anyone have a contact e-mail address for them?
Had the same problem. I've started watching a rented movie. Then Itunes freezed and I had to close it down. After relaunch my download was gone.
Solution:Go to your home folder > music > itunes > itunes media > downloads...
You should find your download there in a tmp folder... right click the file and open with itunes... Resolved.