Pres Nevins
Level 2 (325 points)
Mac OS X

Q: Can't review apps (that I purchased through App Store)

The Mac App Store isn’t letting me rate apps, even for the apps that I purchased through it. I’ve tried it with free and paid apps, and I can neither give apps star ratings, nor write reviews. Clicking stars does nothing, and when I click “Write a Review” it just jumps me to the top of the current MAS page and that’s it.

I found in a search that some iTunes users a few months back were seeing very similar behavior in iTunes, but I haven’t come across any threads concerning the MAS.

Before I file a bug report with Apple, has anybody else seen this?

Mac Pro (early 2008) / MacBook Air 11" (2010), Mac OS X (10.6), (...and fond memories of an Apple ][+)

Posted on Feb 7, 2011 8:32 PM

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Pres Nevins

Q: Can't review apps (that I purchased through App Store)

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Feb 7, 2011 8:51 PM in response to Pres Nevins
    Level 10 (120,630 points)
    Apple Watch
    Feb 7, 2011 8:51 PM in response to Pres Nevins
    Hi,

    Quit the Mac App Store.

    Make sure you aren't logged into iTunes. From the iTunes menu bar click Store / View My Account then click: Sign Out

    Now repair permissions.

    Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. As long as you see, "Permissions Repair Complete" when it's finished... you're done.

    If you see any warnings re: SUID messages, they can be safely ignored, information here: http://support.apple.com/kb/TS1448?viewlocale=en_US



    Restart your Mac, launch the Mac App Store and try rating apps.














    Carolyn

  • by Realia,

    Realia Realia Feb 8, 2011 12:37 PM in response to Carolyn Samit
    Level 1 (0 points)
    Feb 8, 2011 12:37 PM in response to Carolyn Samit
    Hello !

    The exact same thing happens to me : I can't post review in the Mac App Store, even for apps I purchased there. I did what Carolyn suggested :
    - signed out in Itunes
    - launched Onyx to verify and repair Disks Permissions
    - restarted my Mac
    but still I can't post any reviews in the Mac App Store. Any other idea to fix this ?

    Thanks in advance !

    Greetz,

    Isa

  • by Boece,

    Boece Boece Feb 8, 2011 1:23 PM in response to Pres Nevins
    Level 5 (6,246 points)
    Feb 8, 2011 1:23 PM in response to Pres Nevins
    I'm having the same issue. Have 4 purchased apps, can't rate or review any of them, even when logged into my account.

  • by Pres Nevins,

    Pres Nevins Pres Nevins Feb 8, 2011 2:42 PM in response to Pres Nevins
    Level 2 (325 points)
    Mac OS X
    Feb 8, 2011 2:42 PM in response to Pres Nevins
    I tried the suggestions too, but no luck here either. Good to know it's not just me though. Oh pshaw, who needs ratings?

    Still looking for ideas...

  • by juanii,

    juanii juanii Feb 8, 2011 4:55 PM in response to Pres Nevins
    Level 1 (0 points)
    Feb 8, 2011 4:55 PM in response to Pres Nevins
    Same issue here hope they're fixing it soon

  • by Realia,

    Realia Realia Feb 9, 2011 7:28 AM in response to juanii
    Level 1 (0 points)
    Feb 9, 2011 7:28 AM in response to juanii
    Hi there !

    Glad to see that I was not the only one ! However, this issue has been fixed for me. I have no idea how since I did nothing different from yesterday and before - except downloading a new app two minutes ago on the Mac App Store (but I'm sure this is not related !... ;-)) Anyway, I can review and rate apps now and hope the same for you.

    Greetz,

    Isa

  • by juanii,

    juanii juanii Feb 9, 2011 2:42 PM in response to Realia
    Level 1 (0 points)
    Feb 9, 2011 2:42 PM in response to Realia
    Exactly as Realia says, I didn't do anything (not even download another app) and this morning the issue was fixed already.

  • by Pres Nevins,

    Pres Nevins Pres Nevins Feb 9, 2011 4:04 PM in response to Pres Nevins
    Level 2 (325 points)
    Mac OS X
    Feb 9, 2011 4:04 PM in response to Pres Nevins
    Indeed, it seems to work now. Since the MAS like the iTunes Store is apparently just a web site being displayed within the app, I'm assuming that it was a server-side problem with the pages that they were delivering.

    So for the record, the solution in these cases appears to be, "Just wait, Apple will eventually do something about it."

    Problem solved.

  • by Stevie77,

    Stevie77 Stevie77 Feb 10, 2011 1:07 AM in response to Pres Nevins
    Level 1 (0 points)
    Feb 10, 2011 1:07 AM in response to Pres Nevins
    I'm having the same problem with the App store on my I-pad. It won't accept a star rating and I can type out a review and hit 'submit' but nothing happens after that. irritating!

  • by Pres Nevins,

    Pres Nevins Pres Nevins Feb 10, 2011 3:16 PM in response to Pres Nevins
    Level 2 (325 points)
    Mac OS X
    Feb 10, 2011 3:16 PM in response to Pres Nevins
    You can go so far as typing out the review? I haven't seen it fail there.

    What I've been doing is writing my reviews in a text editor and saving them separately, then posting them later when things get back to normal. Just so I don't lose my work when the server is acting up.

    Hopefully Apple'll get this all sorted out on their end before too long!

  • by rigasr,

    rigasr rigasr Apr 13, 2011 9:44 PM in response to Pres Nevins
    Level 1 (0 points)
    Apr 13, 2011 9:44 PM in response to Pres Nevins
    I got my ipad couple days ago. I purchased a couple apps and I cant rate them nor write a review. If I click on the write a review link, it just jumps to the top of the page. Clkick the rate starts, doesnt do anything.
    Any ideas here?

  • by itbrti,

    itbrti itbrti Apr 14, 2011 12:22 AM in response to Pres Nevins
    Level 1 (0 points)
    Apr 14, 2011 12:22 AM in response to Pres Nevins
    Same thing on my iPad 2, can't click to rate nor write a review.

  • by Hoo Hoo Howie,

    Hoo Hoo Howie Hoo Hoo Howie Apr 15, 2011 8:23 AM in response to itbrti
    Level 1 (0 points)
    Apr 15, 2011 8:23 AM in response to itbrti
    Same problem here on my iPad. If I try to write a review, it jumps to the top of the page. I also can't leave a star rating, change the sort order of reviews, or change the version number of reviews I want to see. This is all just started yesterday.

  • by MamaLydia,

    MamaLydia MamaLydia May 19, 2011 7:03 AM in response to Pres Nevins
    Level 1 (0 points)
    May 19, 2011 7:03 AM in response to Pres Nevins

    I don't know if this is the same problem, but I was having issues writing reviews on my new ipad2. I could give apps a star rating, but the moment I tapped the title box or review box, "submit" greyed out, and I couldn't undo it except to cancel. Well, I figured it out: the "nickname" box isn't optional! As soon as I filled that in, "submit" became active again. Hope that helps someone else! :)

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