iPod Touch 4G home button is a bit stuck
Hello everyone,
I recently bought an iPod Touch 4G. It's a brilliant thing but when I played with it and compared it other items I've found out that my home button is permanently stuck near it's bottom edge. When pressed it goes down only at the top half and the bottom half is stuck. And the whole stroke is not as nice and smooth like in other items - it feels like the button is already pressed half-down.
And so I went to the shop I bought the iPod in to show it to them. I got an answer that they notice that this button isn't working as usually home buttons do but after all it does function so they can't accept my warranty claim. They've also advised that I may visit the authorized service provider and maybe they will accept the claim. But sadly service said "button does function and it's behavior does not exceed defined standard". What standards does Apple have if they accept something not working as expected to be perfectly fine? It's like someone would want to convince me that it's perfectly fine that driver's door in my brand new car do not fully close since anyway it's not raining on my head, so they don't see a problem. I have never expected such reaction from Apple. I am totally disappointed.
I don't know what to do now. Guys in the shop told me that sooner or later this button will fail to work but by that time either my warranty will not be valid anymore or Apple will say "it's a mechanical damage and it's not covered by warranty".
Has anyone any ideas on how to make Apple take their responsibility for this faulty piece I bought?
Cheers!
Pawel
I recently bought an iPod Touch 4G. It's a brilliant thing but when I played with it and compared it other items I've found out that my home button is permanently stuck near it's bottom edge. When pressed it goes down only at the top half and the bottom half is stuck. And the whole stroke is not as nice and smooth like in other items - it feels like the button is already pressed half-down.
And so I went to the shop I bought the iPod in to show it to them. I got an answer that they notice that this button isn't working as usually home buttons do but after all it does function so they can't accept my warranty claim. They've also advised that I may visit the authorized service provider and maybe they will accept the claim. But sadly service said "button does function and it's behavior does not exceed defined standard". What standards does Apple have if they accept something not working as expected to be perfectly fine? It's like someone would want to convince me that it's perfectly fine that driver's door in my brand new car do not fully close since anyway it's not raining on my head, so they don't see a problem. I have never expected such reaction from Apple. I am totally disappointed.
I don't know what to do now. Guys in the shop told me that sooner or later this button will fail to work but by that time either my warranty will not be valid anymore or Apple will say "it's a mechanical damage and it's not covered by warranty".
Has anyone any ideas on how to make Apple take their responsibility for this faulty piece I bought?
Cheers!
Pawel
iPod Touch 4G, iOS 4
