Computer Freezes while importing and converting music

Could you post your diagnostics for us please?

In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, and click "Next".

When you get through to the final screen, click the "copy to clipboard" button and paste the diagnostics into a reply here.

I am also having the same problem. Itunes freezes doesn't respond for awhile. Here is the diagnostic results:


Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
Dell Inc. Inspiron 1545
iTunes 10.1.2.17
QuickTime 7.6.9
FairPlay 1.10.24
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.1.3
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34

iTunes Serial Number F42409179A08CE80

Current user is not an administrator.
The current local date and time is 2011-02-11 12:09:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.

Video Display Information

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family


** External Plug-ins Information **

No external plug-ins installed.

iPodService 10.1.2.17 (x64) is currently running.
iTunesHelper 10.1.2.17 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

** CD/DVD Drive Tests **

LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),

D: TSSTcorp DVD+-RW TS-L633B, Rev D400
Audio CD in drive.
Found 11 songs on CD, playing time 38:52 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:50:22
Track 3, start time 07:30:58
Track 4, start time 10:54:31
Track 5, start time 14:25:70
Track 6, start time 18:01:02
Track 7, start time 21:19:19
Track 8, start time 24:49:00
Track 9, start time 27:58:28
Track 10, start time 31:36:53
Track 11, start time 34:55:51
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.

Also sometimes when I put a CD in it doesn't come up in itunes.

I have the same type of computer as you, and started to have the same issue with a previous version of iTunes today, so i updated to the newest version and am still having this same issue

I am also having this issue. I had iTunes 9 and I just updated to the latest version 10 and the same issue persists...

It is exactly as the first person described. It doesn't matter what audio CD, which drive I import from, or which tracks I select. It will always get to the very end of the process and then hard freeze the computer! After reboot I will find that all of the tracks have been created on disk, though not all have been added to the iTunes library.

BREAKTHROUGH - OK, here's the scoop. I decided to try iTunes in Safe Mode, and after iTunes's approximately 8 complaint message boxes, it came up and I tried an import and it DIDN'T freeze the computer. So then I tried it in normal mode again with the Audio Service disabled and voila, no freeze again. Then I enabled the audio service and went into the Sound control panel and went to properties on "Speakers" and then the Enhancements tab and checked "Disable all sound effects". Then I tried it in iTunes again and again, it did NOT freeze.

LONG STORY SHORT - iTunes was conflicting with the Sound Blaster Audigy HD on my machine. This is an iTunes issue since no other software I use has this problem. iTunes freezes at the end of import because it plays a SOUND at the end which bombs with the SB Audigy HD and freezes the machine. Strangely, the freeze does NOT occur when iTunes plays music, but only when it tries to play one of its internal sound effects... APPLE, PLEASE FIX THIS - I LIKE MY SB AUDIGY HD and don't want to have to leave it disabled to use iTunes!