Ipod Touch wont connect to itunes

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Level 1

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Ipod Touch wont connect to itunes

Hi, My Ipod touch 3rd gen wont connect to Itunes and it only connects to windows sometimes. ive been looking around the internet for hours now and im getting nowhere Ive installed and un-installed itunes twice. ive restarted it and tried all the help articles ive found on apples site.

If I plug my ipod into my netbook itunes recognises it.

any ideas?

Posted on Feb 9, 2011 3:49 AM

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Answer 1

lllaass

Level 10

210,411 points

Feb 9, 2011 5:12 AM in response to efielder

Need more details of what help articles you tried and were unsuccessful with otherwise you will just get them recommended to you.

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Answer 2

Feb 9, 2011 7:34 AM in response to lllaass

Having exactly the same problem.

I have an iTouch 4th Gen 32gb, absolutely no life in the item, won't connect to itunes, won't charge. Nothing.

I've tried 4 different chargers, 2 different leads, 2 pcs and a laptop.

My iphone4 is instantly 'seen' in iTunes, whereas there's not even a flicker on the iTouch.

It was a gift at Xmas, so I have no receipt, and no firm date of purchase. So no support options are given to me from Apple.

I've read advice to hook up to itunes and do a restore as new, but as iTunes is not recognising the device, this hasn't been an option.

Any ideas?

thanks

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Answer 3

lllaass

Level 10

210,411 points

Feb 9, 2011 7:46 AM in response to snowed in

So did you try this link for checking your warranty coverage? Normally you do not need a receipt for warranty service for an iPod that was purchased through from legitimate source.
https://selfsolve.apple.com/agreementWarrantyDynamic.do

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Answer 4

Feb 9, 2011 9:17 AM in response to lllaass

I know it's in Warranty, I plugged in the Serial number. So looks like my only option to resolve this is Apple Genius bar?

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