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AppleMobleBackup Error ?

2532 Views 6 Replies Latest reply: Apr 27, 2011 8:44 PM by CindiS RSS
dkardell Level 1 Level 1 (0 points)
Currently Being Moderated
Feb 9, 2011 8:05 AM
For the past 2 weeks now I can not back up my iPhone4 with iTunes. It updates apps and installs them however fails when it attempts to create the backup. I also sync with an iPad on the same machine without any issues.

The console log is as follows:

2/9/11 8:47:20 AM AppleMobileBackup[11975] ERROR: Backup message response: 104 Error uploading files to snapshot (com.apple.MobileBackup.ErrorDomain/104). Underlying error: Multi status (com.apple.MobileBackup.ErrorDomain/2).
2/9/11 8:47:20 AM AppleMobileBackup[11975] ERROR: Backup error: -30
2/9/11 8:47:20 AM [0x0-0x1b41b4].com.apple.iTunes[11819] 2011-02-09 08:47:20.509 AppleMobileBackup[11975:903] ERROR: Backup message response: 104 Error uploading files to snapshot (com.apple.MobileBackup.ErrorDomain/104). Underlying error: Multi status (com.apple.MobileBackup.ErrorDomain/2).
2/9/11 8:47:20 AM [0x0-0x1b41b4].com.apple.iTunes[11819] 2011-02-09 08:47:20.510 AppleMobileBackup[11975:903] ERROR: Backup error: -30


idea's?
iMac, Mac OS X (10.4.10)
  • illa_mac Calculating status...
    Currently Being Moderated
    Apr 27, 2011 8:32 PM (in response to dkardell)

    I'm having the same problem.  Same log file info. Nothing's worked so far to fix this.  It only started happening a few days ago.

  • Larry Goshorn Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 27, 2011 8:41 PM (in response to dkardell)

    Having same issue with an original iPhone.

     

    Have been getting "iTunes was unable to load class information from Sync Services. Reconnect or try again later" for over a week. Sync seems to occur, but received notices that backup failed.

     

    I restored the iPhone, but still get the same results.    ...and I lost all my photo's    :-(

  • CindiS Calculating status...
    Currently Being Moderated
    Apr 27, 2011 8:44 PM (in response to dkardell)

    Have you tried making an appointment at the Genius Bar at a local Apple Store? Maybe an Apple Store employee can help you to fix the problem that you are having with your iPhone. Good Luck! I hope you are able to get it back to working properly soon.

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