Iphone 3gs won't turn off
HP, Windows XP Pro
HP, Windows XP Pro
Ever since I updated to iOS5 I have had the same problems. "Power" button does nothing or locks the screen. Holding power button and home button at the same time just gives me voice control. Warranty is unlimited on manufacturing faults in Australia so I can't see how this wouldn't be covered.
Same problem occurred after trying to erase all the data and settings on the phone.
I held down the power and home buttons and that forced it off momentarily. Then I plugged the phone back in to my computer while holding down the home button. iTunes recognized it was in recovery mode, but when I go to restore it says the device isn't eligible for the requested build. Then the phone goes back to the boot screen.
Before this problem occurred, the update to the iTunes was ready to install to iOS6. I was on 4.2.1, I think. The phone was jailbroken.
The ultimate goal is to unlock the phone. My request with ATT was accepted, but everything hit a snag when I pressed "Restore". Not the end of the world. This is an older phone and was going to be a backup. Might be out of luck.
Update: I let the phone run it's battery out overnight, then held down the home button, and plugged it into a another computer I have running iTunes 12.0.1.26 (the latest that my MacBook Pro will on OS 10.8.5) on a whim. The day before, I was trying to restore the phone on iTunes 10.6.1 (the idea being that this version of iTunes was the last one I used with this phone before retiring it to backup duty). iTunes 12.0.1.26 recognized the phone was in recovery mode, asked if I wanted to restore, clicked "yes", and it updated to iOS 6.1.6 and everything is working now.
So, if your phone is still stuck, try the latest version of iTunes that you can get your hands on and plug in your phone holding down the home button. Then, good luck 🙂
Iphone 3gs won't turn off