7 Replies Latest reply: Jan 17, 2014 2:44 PM by ytriguy
SlideChampaign Level 1 Level 1 (0 points)
I just set up my new Verizon iPhone and all went okay, except that all incoming calls are going directly to voicemail. How do I fix this???

iMac, Mac OS X (10.5)
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Regardless if you are not actively accessing the internet via Verizon's cellular network?

    A call cannot be received while actively accessing the internet via Verizon's cellular network. It is my understanding that with some Verizon smart phones that a message is provided while actively accessing the internet via Verizon's cellular network indicating there is a call and do you want to accept the call. Not sure if the same is available with the Verizon iPhone.
  • SlideChampaign Level 1 Level 1 (0 points)
    So you mean if, in settings, I have Wi-Fi turned on, the calls go to voicemail?
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Wi-Fi has nothing to do with Verizon's cellular network.

    You can place and receive calls while actively accessing the internet when connected to the internet via an available wi-fi network.

    You cannot place and receive calls while actively accessing the internet when connected to the internet via Verizon's cellular network.

    You can place and receive calls while actively accessing the internet when connected to the internet via AT&T's 3G network, but not with Verizon's network. When actively accessing the internet when connected to the internet via AT&T's non-3G network when a call is received, the call will go straight to voicemail without a notification that a call was received and do you want to accept.
  • SlideChampaign Level 1 Level 1 (0 points)
    Okay, i get that. Maybe I'm not getting something though, as I'm not "actively" using the internet, i.e., the phone is sitting on my desk without me touching it... and still, the calls go to voicemail.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    You don't have to be touching your iPhone for it to be actively accessing the internet at a given time. If you are accessing an email account that supports push access for received messages or have an email account or accounts set to be automatically checked for new email in the background, if the incoming mail server is checked for new email and new email is being downloaded while connected to the internet via Verizon's cellular network when a call is received, both cannot be done at the same time.

    Just one example.

    How many calls are you taking about? One or two, or a number of calls?
  • SlideChampaign Level 1 Level 1 (0 points)
    Okay -- I understand better now. Thanks so much for your time. It was a couple of calls.
  • ytriguy Level 1 Level 1 (0 points)

    Is there a half-moon showing on the top...........your "do not disturb" button may be turned on... If so, turn it off.