9 Replies Latest reply: Feb 16, 2011 8:56 PM by baforer
Harley Becks Level 1 Level 1 (0 points)
I have recently purchased an ipad and love it, I have als just bought a HP premium printer which is airprint capable. Wireless is working from laptop and desk top but nothing happens with the ipad, it doesnt not recognise the printer and this is the only reason I bought it

Any advice.. Thanks

Ipad, iOS 4
  • Ralph Landry1 Level 8 Level 8 (37,590 points)
    Hi Harley and welcome to the Apple Discussions.

    Have you worked throug this thread:

    http://discussion.apple.com/thread.jspa?threadID=265860&tstart=0

    A lot of info from a person who works for HP about using AirPrint.

    When you say your iPad doesn't recognize the printer, exactly what do you mean? The printer doesn't show up on the iPad until you try to send something, such as a Pages doc, to print. At that point it should come up with the AirPrinter.
  • Harley Becks Level 1 Level 1 (0 points)
    Hi there

    Thanks.. I will check out the thread.. no when i open a picture or document and press print it says no printer found..reading the threads others seem to have the same, tried contacting HP but not much joy
  • Fred*M. Level 4 Level 4 (2,380 points)
    Harley-

    Also contact your WiFi router's manufacturer to find if it passes the Bonjour data that the iOS device uses to find an AirPrint printer. That seems to be the one weak link when you have a printer that is known to be AirPrint compatible. If you are lucky, there will be a firmware update for the router that solves the problem.

    Fred
  • JimHdk Level 7 Level 7 (27,020 points)
    Harley Becks wrote:
    I have recently purchased an ipad and love it, I have als just bought a HP premium printer which is airprint capable. Wireless is working from laptop and desk top but nothing happens with the ipad, it doesnt not recognise the printer and this is the only reason I bought it


    What HP printer model do you have?
  • rs11gps Level 1 Level 1 (0 points)
    Ralph, your link jumps to a page full of extraneous links covering everything else but AirPrint. Do you have anything more specific?

    Also, I'm yet another customer who bought a recommended HP c410a wireless/airprint printer. That DOESN'T print from the iPad.

    The orignal poster mentioned that his network doesn't see the printer. That is EXACTLY the complaint from nearly every one of the thousands of people, like me, who have the same issue. (do a Google search for "AirPrint doesn't print" or Airprint no printers found). Sit back with a pot of coffee, you'll be reading all night.

    When you select PRINT in ANY app, the immediate response is "no printers found".
    Researching 'fixes', I read about 3rd party apps (best one: "PrintCentral", but even it sends the print file to another app "WePrint" on the PC, which in turm relays it to the printer), I read about jailbreaking the iPad (not me), and a myriad other ways to force the iPad and AirPrint to do what was so causally advertised.

    The mass of feedback alone should tell any company executive that the AirPrint facility, and the HP printers were released before the printing issues were worked out. We've been printing from computers for DECADES. Even very BASIC iPad printing is the lamest utility I've seen in 30+ years of computing.

    Where is a step-by-step guide? Where is the bullet-points of "here's how your network MUST be setup to work AirPrint?

    All we get is "touch print, then select your printer". Right... and when it says "no printers found", we are told chec your connections, etc. Please... give us some credit. AND information.

    My ssystem? Ausus 3ghz, Win7 64-bt. Three computers on the home network, fout printers, three of them wireless. Wep 128bit protection. ALL the computers 'see' each other, all of them see and print from the printers. The two iPAds and two iPhones in my home are configured and use the secured network fine. NONE of them can print using AirPrint. Any specific, concrete ideas to get AirPrint working without the 3rd party cludges? Thanks?
  • Harley Becks Level 1 Level 1 (0 points)
    Jim

    Its a C310, premium e printer, supposed to work out of the box!!
  • rs11gps Level 1 Level 1 (0 points)
    Fred, I think your comment is the first concrete, specific clue I've seen to help track down the "printers not found" issue.

    Is there an Apple list of Bonjour compatible routers? Are there known router configuration setting requirements for Bonjour to work properly?

    I have a d-link DIR-665 2router, and am capable of detailed setting, if I know what is required by Bonjur. Thanks. - Roger
  • deggie Level 8 Level 8 (49,245 points)
    Try this link: http://discussions.apple.com/thread.jspa?threadID=2658560&tstart=0

    There is no list of bonjour compatible routers.
  • baforer Level 1 Level 1 (35 points)
    Harley,
    I would try setting up an AdHoc network with your printer.
    If you can see your printer when connected to this network then the problem is most likely your router.

    Here is the 310a instructions to setup and AdHoc network that I got from another thread.

    On the C310's touchscreen hit the wifi icon near the top left of the screen. Then hit 'settings'. Turn on the wireless connection. (If it is already on, then go to the bottom of the menu and set the printer back to factory defaults and then turn the wireless connection on.)

    On the iPad go to Settings->Wi-Fi. You should see a network listed with a name similar to "HPC310a.xxx" Select that network.