5 Replies Latest reply: Nov 4, 2011 1:59 PM by b8b user
AnDaingean Level 1 Level 1 (10 points)
I am getting increasingly confused and web searches haven't helped solve my problem.

I have a company Exchange account which I can access via Outlook webmail - the information I have works with Entourage 2004, and using the mail app on both my iPad and iPhone.

However, trying to use Mail for the same purpose (Entourage gets a little long in the tooth) or even Outlook for Mac 2011, fails because the account set up wants information that I don't have (and can't get because the company IT guys have no idea if you mention Apple Macs.

In essence, for both iPad and iPhone, I can enter:

Server: webmail.mycompany.com
Domain: mycompanystuff.com
Username and password

And my email, calendars and contacts list update beautifully.

Entourage needs essentially the same basics.

But Mail demands incoming mail server, outgoing mail server, doesn't mention domain, and won't connect whatever combination I put in, whether to IMAP, Exchange or Exchange IMAP.

I trialled Outlook 2011 and it seems to mirror the questions for Mail.

I'm at a loss as to how to solve this with the information I have. It may not be soluble, but it does seem odd that I can access the account from mobile devices like iPad etc and an older program, but not the newer computer based one.

Any advice? Thanks in advance, even if you can't help!

MacBook Pro 15.4 1.83Ghz, MacBook Air 64GB SSD, iPhone 3G, Mac OS X (10.6.6)
  • Mika Block Level 1 Level 1 (0 points)
    I would love to know that too. Has anybody an answer? Thanks so much...
  • RT11 guru Level 2 Level 2 (175 points)
    I believe the autodiscover mechanism you mention (where you have to enter just a few things like email server, name, password) has to be setup on the exchange servers you are connecting to. You might have to get your IT guys attention somehow. If the automatic setup fails, then you should probably choose IMAP for the account type but you will still need information, such as the SMTP server, the type of outgoing mail authentication, etc.
    The fault is not in Mail: you need some help from your IT department. Alternatively, you might look at the settings on someone who has successfully set up an account with Outlook or Entourage. A lot of the settings, like servers and ports, will likely be the same for Mail.
    I am not sure what the differences are that would let it work on your iOS devices.
  • Welsh Baloney Level 1 Level 1 (90 points)
    If the autodiscover process fails, Mail allows you to manually enter the information just like on the iPhone.

    My company Exchange setup does not support autodiscovery so on the iPhone I manually entered the information and it all works. However, as the original poster says - even with manual entry in Mac Mail, I can't connect to Exchange.
  • RT11 guru Level 2 Level 2 (175 points)
    I think the problem is with your Exchange servers. They have to be running a pretty recent version (I don't know the exact details but you can find it on the web; then again, who cares, - you can't do anything about it as I doubt you control the configuration of these servers). I did set up Mac Mail with Exchange accounts on my desktop and laptop more are less successfully. However, there were some significant problems that caused me to revert to IMAP. Whether these were problems with Mail, our servers, or a combination, I don't know. Our IT people couldn't help and I have moved on.
  • b8b user Level 1 Level 1 (0 points)

    My company restricts access through the Mail.app but I recently found an app that is able to bypass this security.  It's called Outlook Web Email:

    http://itunes.apple.com/us/app/outlook-mail-complete/id428974099?mt=8