Thanks, kcsummerkc the forum link was a great help. I just to see what they say.
How did you navigate to that link? I tried to find it for the last couple of days.
Or click on the Support tab at at top of any of these pages, then click "iTunes" in the sidebar at the left and select an appropriate topic and subtopic.
Thanks all for the reply's. Getting into the supoprt for iTunes was pretty straight forward, my problem was getting to the actual contact tab. Since I have a PC, I was unable to fill out the hardware section and could not move forward. I even tried my iPhone and iPod serial numbers.
kcsunshinekc sent the link to the contact page, thnaks again.