2626 Views 3 Replies Latest reply: Feb 15, 2011 9:35 AM by cls24
I'm struggling with the same issue.
I synced by iPhone once without issue. Now, no matter what I try, I cannot get iTunes to recognize the iPhone. Apple support was no help.
Tried uninstalling and reinstalling at least 3 times. Even went to the trouble of scouring the registry to eliminate any and all references to itunes and ipod before reinstalling.
The phone connects to Windows just fine... can see it in Explorer, etc.
Tried all of the "reset the phone", etc.
I can plug it into another computer, and itunes will recognize it.
I can see the APPLE MOBILE DEVICE in services, and can start/stop/restart the service, and get no error messages.
When I look in Device manager, I do not see any sort of Apple Mobile listing under USB, etc.
I can see the iPhone listed under PORTABLE DEVICES. I've tried the "search for updated driver", but it reports back that the driver is current. It considers it a digital camera.
I've tried starting and stopping firewall and AVS.
I just love these "user friendly" devices that give you no troubleshooting clues whatsoever.