Previous 1 2 Next 18 Replies Latest reply: Jan 3, 2012 10:05 PM by gonzagajen
Mboo Level 1 Level 1 (0 points)
Ok I'll make this short and sweet. My iPhone 4 got ran over buy a truck. I have a good bumper on it and everything is perfect and working except the front glass is shattered. How much will it cost to get it fixed at the apple store AND how long will it take to fix ?

Thanks!

Gaming, iOS 4
  • alryder Level 2 Level 2 (220 points)
    $199 and they will swap it for a refurbished unit when you are there unless they are out of stock.
    Make sure to call for an appointment before you go.
  • Mboo Level 1 Level 1 (0 points)
    How long does it take to repair ?
  • alryder Level 2 Level 2 (220 points)
    I doubt that an Apple Store will do a repair or that they would even have the parts available. I'm pretty sure that a $199 out of warranty exchange is your option through an Apple Store.
    You can also find third party repair shops by searching on Google. I have no idea what the cost and time associated with a third party shop would be.

    One thing to consider, if you have it swapped by Apple you still have the remainder of the factory warranty available if something else goes wrong. If you have it repaired by a third party shop the warranty is voided.
  • sn4p2k Level 4 Level 4 (1,215 points)
    apple doesnt repair iphones in store they exchange them and in your case its a 199 out of warranty replacment
  • Joe5150 Level 2 Level 2 (335 points)
    sn4p2k wrote:
    apple doesnt repair iphones in store they exchange them and in your case its a 199 out of warranty replacment


    They dont repair or replace the front glass of the iphone, however they do replace the rear glass in store for $30 while you wait.
  • Mboo Level 1 Level 1 (0 points)
    Good News..... I went to the apple store and they gave me a new phone. NO CHARGE. They said next time it would be a $199 charge. 5 stars for apple support@!
  • alryder Level 2 Level 2 (220 points)
    That's great. Apple does provide excellent customer service.
  • josh555783 Level 1 Level 1 (0 points)
    What did you tell them about your phone. Mine is not shattered, but I dropped it at work, and I am trying to figure out what to do. I just got my iPhone4 in a week ago.
  • Ammani A Level 1 Level 1 (0 points)
    I broke mine yday when i helped a old man pick his mail

    Any advices as to what to say to them??
  • gonzagajen Level 1 Level 1 (0 points)
    I am jealous of the service that you received! My local store wasn't as nice. I had been texting and then talking on my iPhone. I sat it on the table and came back to a shattered screen. I had been the only one home and nothing fell on it and it did not drop. The "genius" would not listen to me and kept telling me where the point of impact happened. They made me pay $199 for a refurbished phone (which doesn't work as well as my original phone). I filled out the survey that they ask you to fill out after your visit. After they left a message, I called the store back and talked to a manager (and unfortunately, didn't get her name). She said she'd look into and call me back. I never heard back. I'm not too happy and apple sure doesn't make it easy to find emails to write to them about what happened. .
  • Bellaflyer Level 1 Level 1 (0 points)
    Can i ask how did that happen? My screen just shattered yesterday. I was walking out of class and a guy ran past me knocking me over and my iPhone 4 out of my hands. I am still covered under my one year warranty. Please help me!
  • Michael Black Level 6 Level 6 (18,875 points)
    gonzagajen wrote:
    I am jealous of the service that you received! My local store wasn't as nice. I had been texting and then talking on my iPhone. I sat it on the table and came back to a shattered screen. I had been the only one home and nothing fell on it and it did not drop. The "genius" would not listen to me and kept telling me where the point of impact happened. They made me pay $199 for a refurbished phone (which doesn't work as well as my original phone). I filled out the survey that they ask you to fill out after your visit. After they left a message, I called the store back and talked to a manager (and unfortunately, didn't get her name). She said she'd look into and call me back. I never heard back. I'm not too happy and apple sure doesn't make it easy to find emails to write to them about what happened.


    From Apple's point of view, that story does not seem likely. If the phone was just sitting there, it is pretty inconceivable that the screen just spontaneously, and for no reason, shattered. It had to have been hit, dropped, fell - something had to have happened to it.

    Imagine if you were selling this device, and someone came in to you swearing that it just shattered "all on it's own, just sitting there" and they demanded a free replacement! Would you believe that line?

    Apple's warranty does not cover accidental damage (no reason it should either). It's nice if an Apple employee decides to give someone a break, but there's no requirement for them to do so.
  • Jennifer B. Level 1 Level 1 (30 points)
    I feel your pain but I'm glad you were able to swap it for no extra cost. And for others reading this thread I'll comment on the Apple Customer Service. Top notch is all I have to say. Never once in ALL MY YEARS of Apple products have I been disappointed.

    Most of the time I do buy the extended Applecare simply because in those times when I have needed it...it's worth every penny!

    That said I typically don't bother with them on my iPhones because I am one of those people who tend to get the newer iPhones. I always tell myself...OH I'LL WAIT and then I go get a new one as soon as the "2 year agreement" is finished. But I did with the iPhone 4...glad I did!

    ANYWAY...

    I've had 3 versions (gen 1, 3G and 4) of the iPhone and only broken one front glass. SAD! It was on my iPhone 4. I decided to try and save some money and NOT go through Apple to get the screen fixed.

    PEOPLE SERIOUSLY DON'T BE AS STUPID AS I WAS!

    Yes the place fixed the screen but it was not as good as the original, IMO. It had a yellow tint to the screen. I'm pretty sensitive to color variation as I'm a graphic designer and it's part of my job to be aware of color.

    ALSO...the guy messed up the microphone or a component within the phone. PER him working on my iPhone I could make calls and people could hear me. AFTER the no go. It would randomly stop working and I would have to tap on the back of the phone to get it working again.

    SO....I took it into Apple and humbly told them that I AM STUPID...I AM VERY VERY STUPID...CAN YOU HAVE MERCY ON A FOOL.

    I don't know if it was because of my long standing history of buying Apple products and Applecare...etc. He first said the issue with the microphone is COMMON AND COVER UNDER THE WARRANTY. However, because I had the screen replaced...technically it would void the warranty by having a 3rd party work on it. But I did buy the Applecare on this phone...blah blah blah...they would replaced the phone for me at zero charge and assume the phone had a weak or faulty microphone before the broken screen.

    I would suggest two things:

    1) Buy the extended warranty if not for the extra coverage then for the proof that you're willing to pay more to special service. I do think it goes a long way.

    2) DON'T LET OTHER PEOPLE WORK ON YOUR PHONES. Apple service is a far safer route for a phone that is still under warranty. If it's not then...you could take a bigger risk I think.
  • ductsucker Level 1 Level 1 (0 points)
    Apple also replaced my phone today for free after having the front screen break. I told them my story of how it happened, and how they just replaced it 2 weeks ago for dead pixels and they were gracious to me. Their customer service is alsways good.
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