iPhone 4 Front Screen Shattered
Thanks!
Gaming, iOS 4
Gaming, iOS 4
sn4p2k wrote:
apple doesnt repair iphones in store they exchange them and in your case its a 199 out of warranty replacment
gonzagajen wrote:
I am jealous of the service that you received! My local store wasn't as nice. I had been texting and then talking on my iPhone. I sat it on the table and came back to a shattered screen. I had been the only one home and nothing fell on it and it did not drop. The "genius" would not listen to me and kept telling me where the point of impact happened. They made me pay $199 for a refurbished phone (which doesn't work as well as my original phone). I filled out the survey that they ask you to fill out after your visit. After they left a message, I called the store back and talked to a manager (and unfortunately, didn't get her name). She said she'd look into and call me back. I never heard back. I'm not too happy and apple sure doesn't make it easy to find emails to write to them about what happened.
Before I went in, I made a comment that they were most likely not going to believe me. I even told the employee that and he tried to say he wasn't saying he didn't believe me but the way he was acting and responding contradicted his statement.
Yes, they probably hear lots of stories. I would like to clarify that I never asked for, or demanded, a free replacement. I had read stories online where people got them replaced but I just went in and showed them the phone and said what happened.
When I continue to read stories of others dropping their phones and going in and getting it replaced for free, I can't help but wonder about having consistent replacement policies. . .
iPhone 4 Front Screen Shattered