SnowWhite_Apple wrote:
I actually decided to go through the Resolution Center and currently working with them. The guy said to send it back to him and he'll give me a refund.
It is so stressful because when I sent it back to him, i put the hold for pick-up option so he has no other choice but to pick it up on their post office and the guy has yet to pick it up.
If he doesn't pick it up tomorrow, I am going to escalate the case so I can hopefully get my refund.
Why would you send the phone back before getting a refund? You might end up with no phone and no refund.
I went through a similar experience on another electronic item I bought on eBay. It didn't work and the guy refused to refund my money. So I did escalate the matter. EBay told me to take it up with PayPay (which they own). So I called PayPay, gave them all the details and they said they would investigate the matter. The seller refused to cooperate and after 30 days, Paypal told me the only way I could get a refund was to file a police report of fraud with them.
So I trotted down to my local police station where I was told I would have to go see the FBI for mailorder fraud. At that point, I decided to forget about it.
Several months later I listed the same item on eBay (with a complete description of the problem with the unit). I also included a no-questions money back guaranty. I assume whoever bought the item was able to use it for parts or whatever since I never heard another thing about it. And yes, I did lose a little money on the resale.