13 Replies Latest reply: Jan 17, 2012 5:02 AM by lenniefromchicago
zeebo18 Level 1 Level 1 (0 points)
My verizon iphone went completely dead. I've never dropped it, hit it or spilled water on it. It's been in a case since day two. Tried plugging it into my mac pro and itunes can't see it. Also tried to find it with "find my iphone" and that timed out. Has anyone heard of this yet? I'm assuming verizon will replace it because of the one year warranty but still incredibly frustrating.

mac pro
  • wjosten Level 10 Level 10 (93,705 points)
    Reset your phone:

    Press the sleep/wake button & home button at the same time, keep pressing until you see the Apple logo, then release(ignore the slide to power off should it appear).
  • sn4p2k Level 4 Level 4 (1,215 points)
    try holding the sleep/wake switch and home button at the same time for about 15 seconds until you see the apple logo appear
  • alryder Level 2 Level 2 (220 points)
    Try holding the power and home buttons for about 30 seconds and see if that will turn it back on.
  • Linda Reever Level 1 Level 1 (0 points)
    The same exact thing has just happened to me. I was happily using my iPhone tonite, and it went totally dead. As a doornail. Just died in my hand. It had a fully charged battery and I was using the navigation app when it just died. It does not respond to any plug in charge. I'm on hold with Verizon right now. I wonder how big of a problem this is going to be??? Very, very sad.
  • cls24 Level 2 Level 2 (400 points)
    Linda Reever wrote:
    The same exact thing has just happened to me. I was happily using my iPhone tonite, and it went totally dead. As a doornail. Just died in my hand. It had a fully charged battery and I was using the navigation app when it just died. It does not respond to any plug in charge. I'm on hold with Verizon right now. I wonder how big of a problem this is going to be??? Very, very sad.


    Have you RESET the iPhone like the others mentioned above?
  • Linda Reever Level 1 Level 1 (0 points)
    Yes - I just tried it and it worked. I told the Verizon tech support person about the incident and they suggested I bring in my new iPhone to an Apple store so they can run diagnostics on it. I am going to call them tomorrow. From what I've read on the internet, this iPhone "death" problem seems to be fairly common. That's disappointing.
  • alryder Level 2 Level 2 (220 points)
    I've had my iPhone 4 since September and it has happened to me once. I would suggest using the iPhone for a while and if it keeps happening repeatedly then have it checked out by Apple. I know there are a lot of posts about this happening but most of those posts seem to be one time occurrences.
    Good Luck.
  • Linda Reever Level 1 Level 1 (0 points)
    I wanted to come back to this forum and leave an update to my post of Feb. 13th regarding my "dead-in-the-hand" Verizon iPhone. Just to recap, I experienced the "sudden death" of the phone, but was able to re-boot it using the hard reset (power key & home key held down simultaneously for up to 30 seconds).

    As suggested by the Verizon tech service person, I took my new iPhone into an Apple store for some diagnostics. The Apple tech told me everything was fine with my phone, except he could see that I had experienced an "insufficient memory" event which was likely what caused the phone to shut down. He asked me if I ever powered down my phone. I thought about it, and realized that I had had it for 6 days, and don't believe that I actually ever powered it off during that time. He told me that if the phone goes a long time without being powered off, and you are running very memory intensive stuff like gaming or mapping (which is what I was doing when it died), then it could run out of memory and have to shut down.

    He said the simple way to avoid this from happening, is just to power off your phone every couple of days, even if it's just for 30 seconds. I'm guessing that this will cause the phone to dump alot of temp files, like happens when you power off your computer. Anyway, I just thought I would pass this along as I don't recall seeing this recommendation anywhere in my phone literature. Hope it is helpful to someone else out there.
  • jacobespa Level 1 Level 1 (0 points)
    Same as Zeebo18 and others... my verizon iPhone4 was charged, in hand, and working, when it just went black... unresponsive to: charging, holding the power button, plugging in to my Mac Pro.

    <insert profanity>

    As suggested, holding the home screen and power button at the same time for ~15 seconds reset the phone. Hopefully, it won't have anymore episodes like this...
  • Gossamer_B Level 1 Level 1 (0 points)
    I had a similar issue. Multitasking was my problem. If I had too many apps open, I would have the issue. What I do now is occasionally double tap the home button, press and hold one of the icons on the bottom row untill a red and white "-" appears, then tap the "-" on the apps I want to shut down completely. It doesn't help if it died (you have to go through the hardware reset), but mine hasn't died since I've been doing this.
  • Craig And Lisa Neises Level 1 Level 1 (55 points)
    Glad I found this thread. I was using my ViPhone this morning at it died in my pocket. Went completely unresponsive. A reset worked, though. Phew!!
  • dbhollywood Level 1 Level 1 (0 points)

    Thanks for your answer to this problem--it saved the day for me!

  • lenniefromchicago Level 1 Level 1 (0 points)

    I have exactly the same issue now, I was talking to my sister and it went completely dead.