3492 Views 2 Replies Latest reply: Feb 16, 2011 6:42 AM by eball
Hi Chris, and welcome to Apple Discussions.
I have an Epson, so I don't know how similar things are going to be, but on mine I issue the print command, a print window opens up, and in a drop down menu next to "presets:" I can choose color or black and white, among other things. Anything like that on yours?
I was having a similar problem with an HP printer. When I checked to see which driver my laptop was actually using (System Prefs>Print and Fax>Options and Supplies>Driver), it was using some sort of generic driver that worked fine for black and white, but wasn't getting color. I chose the HP driver out of the set listed and can now print in color. I know you said that you installed the latest drivers and you have probably already checked to see if those drivers are actually the ones being used by your computer, but if not, that might be a solution.