MacBook Pro won't print in color to Canon ImageRunner network printer

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Level 1

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MacBook Pro won't print in color to Canon ImageRunner network printer

I have a MacBook Pro that I have installed drivers for and I am able to print to the Canon ImageRunner Color 5185i printer in our office. However, I cannot seem to get it to print in color. I have downloaded and installed the latest drivers from Canon but to no avail. Anybody have any ideas out there? This is a network printer with it's own static IP on the network. So frustrated...

MacBook Pro, Mac OS X (10.6.4)

Posted on Feb 13, 2011 7:22 PM

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Answer 1

tjk

Level 9

51,116 points

Feb 13, 2011 9:51 PM in response to Chris Dodds

Hi Chris, and welcome to Apple Discussions.

I have an Epson, so I don't know how similar things are going to be, but on mine I issue the print command, a print window opens up, and in a drop down menu next to "presets:" I can choose color or black and white, among other things. Anything like that on yours?

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Answer 2

eball

Level 1

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Feb 16, 2011 6:42 AM in response to Chris Dodds

I was having a similar problem with an HP printer. When I checked to see which driver my laptop was actually using (System Prefs>Print and Fax>Options and Supplies>Driver), it was using some sort of generic driver that worked fine for black and white, but wasn't getting color. I chose the HP driver out of the set listed and can now print in color. I know you said that you installed the latest drivers and you have probably already checked to see if those drivers are actually the ones being used by your computer, but if not, that might be a solution.

Good luck.

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