Diagnostics Test: Please plug FW?

Ok, so I had been having some problems with my iPod in that when I tried to connect it to my computer, iTunes would freeze, "My Computer" wouldn't see it, etc. So one of the things I tried to do to solve this problem was see if there was something wrong with the iPod itself. I currently have the 80GB silver iPod classic. I reset the iPod using the menu and action buttons, and then put it into diagnostic boot with << and action button. I first selected the auto test, passed the quickscan, passed the keypad test, passed the wheel test, then the hold switch test comes on. I turn the hold switch on, then off, and test detects it with the 0 and 1, then hit menu to continue. Then the HP detect test, I plugged in the headphones until it said 1, and then uplugged them. Pretty much, all you do to go through these tests is do what it says so that it can read that the function is there, and then read that you removed that function, such as the HP (headphones). However, now I get to the Accessorize test. Plug in the USB cord to a power source (computer or wall outlet works) and USB_DETECT=1, and then to 0. But then it asks me to please plug FW. Which I'm assuming is FireWire. But isn't that usually used for older models? I don't have and never have had a FireWire cable for this iPod. How to pass this test? All other forums I've looked up concerning this message, most people were not trying to do the diagnostics test and had no clue what it was and what to do with it. Am I supposed to go buy a FireWire adaptor just to do this diagnostics?

Studio 1500, Windows Vista

Posted on Feb 13, 2011 8:15 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 21, 2011 11:58 AM

You can select which tests to run manually, however this is probably the one that really matters...

*Check your iPod with Diagnostics Mode*
It's possible that your iPod's hard drive has started to fail. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for *Manual Test*, then select *IO > HardDrive > HDSMARTData* to reveal your stats. For comparison here are mine for my 2 year old 6th Generation Classic:
Retracts: 889
Reallocs: 12
Pending Sectors: 0
PowerOn Hours: 2202
Start/Stops: 894
Temp: Current 24c
Temp: Min 10c
Temp: Max 50c

Take a note of your results. When finished press *SELECT & MENU* for 6 seconds to reset the iPod again.

With modern disc drives sectors are no longer marked bad by a disc scan, if the SMART firmware detects a sector it has trouble accessing it will attempt to invisibly reallocate it to a spare area of the disc.

Note that I've only 12 remapped sectors and none pending. To help explain what the numbers mean here is an extract from the Wikipedia S.M.A.R.T. article:
*Reallocated Sectors Count*
Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks this sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and "reallocated" sectors are called remaps. This is why, on modern hard disks, "bad blocks" cannot be found while testing the surface – all bad blocks are hidden in reallocated sectors. However, as the number of reallocated sectors increases, the read/write speed tends to decrease. The raw value normally represents a count of the number of bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate.

*Pending sector count*
Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.

Large numbers of Reallocs or Pending Sectors would suggest your drive is failing and that you may need to repair or replace your iPod. Check your stats after another attempt to update your iPod. If the numbers increase that again points to hard drive failure. While it won't be good news at least you'll know it isn't some random software problem and you can decide what to do next.

tt2
115 replies

May 24, 2015 2:19 AM in response to turingtest2

I've read through the entire thread and here are my stats. I guess these reallocs and pending sectors are way too high to even think about bringing my iPod back to life, right? 😕


Retracts: 24
Reallocs: 8024
Pending Sectors: 8352
PowerOn Hours: 245
Start/Stops: 23207
Temp: Current 29c
Temp: Min 10c
Temp: Max 55c


I've tried restoring it 7 times now and each time things get better. The first two times it wouldn't even detect. The next three it started to sync but would crash during the process, and the last two times it claimed to do a full sync (which took 24+ hours by the way!), but once I unplugged it, no songs were playable on the ipod, even though the iPod menu says 90GBs were in use!


Any idea what to do?😕

May 24, 2015 3:54 AM in response to turingtest2

It's very confusing. Just now I used disk utility to repair the disk and even erase the HD and everything was good. I got back into iTunes to do a full restore, I put a couple of songs manually onto the ipod, and ejected. But the iPod self-restarted/reset, so it's back to square one.


I just don't understand how the computer and disc utility can read it yet syncing and putting music on the thing is the issue. If the HD is completely fried, why does my computer still read it?

May 24, 2015 5:18 AM in response to atletico22

The 8,000+ reallocations and 8,000+ pendings says that the drive has become unstable. Some clusters can be written to and read back successfully, presumably enough that the initial folder structures on a reformatted drive can be read without error. However the device will fall over as soon as it tries to read back data from an unreliable cluster. If all pending sectors could be mapped out, and there were no further failures, then the device could be usable again. As I understand it drives that support reallocation have a preset amount of space set aside for the task. I'd be surprised if that number is going to exceed 16,000 clusters.


tt2

May 24, 2015 9:10 AM in response to turingtest2

Thanks for the helpfl info turingtest2! I'm planning on buying a used one and am meeting with that person this afternoon.


I'm going to run the diagnostic on it before buying. Could you tell me an approximate numer of reallocs/pendings I should look out for? What test should I run for battery life and what numbers should I look for? Since any Classic you buy second hand from now on is basically on it's last hurrah and YMMV, I'm trying to find parameters so the thing will last me a year or two. Thanks a million!

Aug 4, 2015 8:13 PM in response to KaeSun

I think I'm having a very similar problem to KaeSun. I've got a 120GB Silver iPod Classic, And I cant get it to show up on my computer.

I've run the diagnostics, save for the obvious exception ("Insert non-existent FW please"), my hard drive seems ok (results copied below), but the USB detect says 0 and flashes 1, like a blinking lightbulb. I tried nearly every port on my computer (2 that do the blinking, 1 stays 0), and every cord I have. I'll also mention that my ports and cords are perfectly compatible with my other devices, I actually unplugged a 3rd (I think?) gen Ipod nano to plug in the problem iPod.


I've had this problem before, one or both of my old nano's weren't showing up in Windows. I figured the problem was that they were too old and vista just wasn't feeling it anymore, so I switched to Ubuntu, and have been running them problem free for months.


HD test results:


Retracts: 2

Reallocs: 0

Pending Sectors: 0

PowerOn Hours: 725

Start/Stops: 5435

Temp Current: 34C

Temp Min: 51C

Temp Max: 254C


Oh yeah...and those temp readings. Are they important at all? Because I'm pretty sure those are a wee bit on the screwy side.

Feb 20, 2016 3:48 PM in response to turingtest2

Hello !


First of all, Thanks for all this amazing work till now ! 😀


I need some advice: I have exactly 16376 Reallocs on my Ipod which never really felt (with) gravity (lol).
What should I do ?
My option are to change myself the drive, find a new ipod classic 160Gb and that it's ?


Thanks in advance !


NB: I made a windows format and still 16376 :/

Sep 30, 2016 9:23 AM in response to Manfred34

Have you opened up the iPod again, since this problem started? Because the adapter is physically smaller and thinner than original hard drive, it can come partially loose from internal connector. The SD card can also come loose from the adapter's socket, which may be more likely. It's still connected, so it works sometimes, but not reliably.


This happened to me with my older gen "classic" iPod (uses different adapter). After working fine for a while, it started to skip songs continuously. After a reset (restart), it worked initially, but then the problem recurred. Eventually, it gave me the error screen when reset. I opened it up; the adapter was obviously not fully connected to internal connector. I reconnected it firmly, added additional padding to discourage a recurrence, and it's been fine since then.

Sep 30, 2016 9:43 AM in response to Kenichi Watanabe

I have opened it in fact, because someone from iFlash suggested that I test the SD card with a program called F3X, which basically tests if the SD card is in fact legit and for any errors, and naturally I had to remove it and insert it into my MBP. Mine tested fine, which I suspected would be the result. In any case, it did not seem like there was a problem with the adapter connection and the SD card seems to be pretty secure in its socket. And as I stated already, I am able to restore it with my wife's Windows laptop and then connect it to my MBP and start to sync it... I just can't restore with my own Apple computer, which is mind-boggling. The other problem is, it won't finish the sync, unless I am doing like, one song at a time(that is an exaggeration of course, but you get my meaning) and I have a pretty sizable library, so I won't be doing it like that. Or, it will tell me as it just did, that it can't finish the sync, because it can't find the iPod. I don't know.... I guess I will try to open it again and look more closely at the connections and ensure they are secure....

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Diagnostics Test: Please plug FW?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.