KaeSun

Q: Diagnostics Test: Please plug FW?

Ok, so I had been having some problems with my iPod in that when I tried to connect it to my computer, iTunes would freeze, "My Computer" wouldn't see it, etc. So one of the things I tried to do to solve this problem was see if there was something wrong with the iPod itself. I currently have the 80GB silver iPod classic. I reset the iPod using the menu and action buttons, and then put it into diagnostic boot with << and action button. I first selected the auto test, passed the quickscan, passed the keypad test, passed the wheel test, then the hold switch test comes on. I turn the hold switch on, then off, and test detects it with the 0 and 1, then hit menu to continue. Then the HP detect test, I plugged in the headphones until it said 1, and then uplugged them. Pretty much, all you do to go through these tests is do what it says so that it can read that the function is there, and then read that you removed that function, such as the HP (headphones). However, now I get to the Accessorize test. Plug in the USB cord to a power source (computer or wall outlet works) and USB_DETECT=1, and then to 0. But then it asks me to please plug FW. Which I'm assuming is FireWire. But isn't that usually used for older models? I don't have and never have had a FireWire cable for this iPod. How to pass this test? All other forums I've looked up concerning this message, most people were not trying to do the diagnostics test and had no clue what it was and what to do with it. Am I supposed to go buy a FireWire adaptor just to do this diagnostics?

Studio 1500, Windows Vista

Posted on Feb 13, 2011 8:15 PM

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Q: Diagnostics Test: Please plug FW?

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  • by turingtest2,

    turingtest2 turingtest2 Jun 20, 2012 7:01 AM in response to James Rothschild
    Level 10 (87,700 points)
    Apple TV
    Jun 20, 2012 7:01 AM in response to James Rothschild

    The total reallocs isn't that high as yet. Your device may still have some useful life if you reformat the drive and restore.

     

    See this post for tips on scanning/reformatting the drive and repopulating the device.

     

    tt2

  • by James Rothschild,

    James Rothschild James Rothschild Jun 20, 2012 7:20 AM in response to KaeSun
    Level 1 (55 points)
    Jun 20, 2012 7:20 AM in response to KaeSun

    Thank you :-)

     

    It reformatted OK and it restored OK to a new fresh start.

    i will reload again from iTunes.

    I expect there will be a certain pijnt or amount at which the error will occur, if any.

  • by turingtest2,

    turingtest2 turingtest2 Jun 20, 2012 7:29 AM in response to James Rothschild
    Level 10 (87,700 points)
    Apple TV
    Jun 20, 2012 7:29 AM in response to James Rothschild

    If the reformat did its job properly the pending sectors that don't read/write reliably will have been mapped out for fresh ones. Of course there is still a risk that there are some other bad sectors somewhere on the drive, in which case you may have to repeat the process once or twice. As long as the numbers don't start spiraling upwards however it should be OK.

     

    tt2

  • by travelgirl123,

    travelgirl123 travelgirl123 Jun 29, 2012 8:21 AM in response to turingtest2
    Level 1 (0 points)
    Jun 29, 2012 8:21 AM in response to turingtest2

    turingtest2 wrote:

     

    Your iPod should now switch into Diagnostic Boot mode. Press MENU for *Manual Test*, then select *IO > HardDrive > HDSMARTData* to reveal your stats.

     

    What if stats are not revealed? My ipod classic simply shows "[Open Device...]" and seems to freeze there. Is this just as bad as Gene's "[Can't Open Device]"?

     

    I've been able to access the iPod in Disk Mode, but have not had any luck repairing the disk (with Disk Utility), or restoring it with iTunes (error 1434).

  • by turingtest2,

    turingtest2 turingtest2 Jun 29, 2012 10:15 AM in response to travelgirl123
    Level 10 (87,700 points)
    Apple TV
    Jun 29, 2012 10:15 AM in response to travelgirl123

    Yep. If you can't even access the HD stats, and neither disk utility or iTunes can get anywhere then I think it's time to call it.

     

    tt2

  • by Adt192,

    Adt192 Adt192 Jul 31, 2012 4:24 PM in response to KaeSun
    Level 1 (0 points)
    Jul 31, 2012 4:24 PM in response to KaeSun

    turingtest2, I did as you explained on my iPod 80 gig, and got 688 reallocs, 216 pendings, and 19 retracts. That is get a new ipod status isnt it?

  • by turingtest2,

    turingtest2 turingtest2 Jul 31, 2012 4:35 PM in response to Adt192
    Level 10 (87,700 points)
    Apple TV
    Jul 31, 2012 4:35 PM in response to Adt192

    It's not ideal, but it might be worth trying the low-level format method at least once. Scroll down this post to the "super-fix" section and give it a go.

     

    tt2

  • by Adt192,

    Adt192 Adt192 Jul 31, 2012 6:33 PM in response to turingtest2
    Level 1 (0 points)
    Jul 31, 2012 6:33 PM in response to turingtest2

    thanks for the input, although the link f the super fix leads to a page cannnot be found, I have already tried it, the problem that im facing is that my ipod froze a couple weeks ago, i plugged it in and nothing, it just froze and i couldnt do a thing, i reset it and it went to restore mode, but after that every time i try to resotre it an error occurs, specifically error 1439.. and ive done a bunch of things but none seems to work

  • by turingtest2,

    turingtest2 turingtest2 Aug 1, 2012 1:00 AM in response to Adt192
    Level 10 (87,700 points)
    Apple TV
    Aug 1, 2012 1:00 AM in response to Adt192

    Weird, the links work for me. The relevant bit tells you to format the drive from Windows.

    ERASE YOUR iPOD (WINDOWS XP)

    • Open "My Computer" on your Desktop
    • Select "IPOD". It should be listed next to your C drive.
    • Right click and chose "Format"
    • Select "FAT 32" and <Format>
    • Reboot Computer


    ERASE YOUR iPOD (WINDOWS VISTA/7)

    • Open "My computer" on your Desktop
    • Right-click on iPod
    • Click "Format"
    • Select "Restore Device Defaults"
    • Press "Start"

     

    after which you restore as normal in iTunes. It does a more thorough job of preparing the device for the restoring but it still can't fix unreliable sections of the drive. If, however, previous use has flagged up all currently unreadable sectors then the process should have caused these to be mapped out and it should be possible to get some more use out of your iPod.

     

    tt2

  • by Adt192,

    Adt192 Adt192 Aug 6, 2012 6:09 PM in response to turingtest2
    Level 1 (0 points)
    Aug 6, 2012 6:09 PM in response to turingtest2

    Hi, after trying to do this a couple of time I still have the same issue, when I try to restore the ipod I get the error 1439, thanks for your help.

  • by turingtest2,

    turingtest2 turingtest2 Aug 7, 2012 2:51 AM in response to Adt192
    Level 10 (87,700 points)
    Apple TV
    Aug 7, 2012 2:51 AM in response to Adt192

    Then I think it is time to decare the iPod dead.

     

    Did you successfully format the drive? Were the pending sectors cleared afterwards? Were there more pending sectors following an attempt to restore? It could be worth trying another computer and/or another lead just to rule out problems there, but if the pending/reallocs figures just keep climbing then it is the drive itself that is shot.

     

    tt2

  • by Fifthsis,

    Fifthsis Fifthsis Aug 13, 2012 4:06 PM in response to turingtest2
    Level 1 (0 points)
    Aug 13, 2012 4:06 PM in response to turingtest2

    Hi tt2,

    I've looked through a few discussions dealing with problems like mine, and you seem to be the most knowledgable.

     

    My problem started about a week ago when I bought some new music. I had just plugged it in that afternoon, and trimmed my content. I put a few things in new, but took much more out. I left the iPod to charge after the transfer, and it worked fine after disconnecting. I bought new music, plugged the iPod in, and was chagrinned to find my computer doesn't recognize my device. I tried several cables... none worked.


    I went on Youtube and figured out how to restart my iPod (Classic, 30gb, gen- I don't know... second hand. ) Now I've been running tests. All the tests are cleared, some of my USB cables didn't work, and some did. I can't get past the FireWire test, but all other aspects are functioning fine.

     

    Is it the computer? No, I've plugged it into three computers it had been previously connected to, and one it hadn't... no change.

     

    IO>HardDrive>HDSMARTData:

    Retracts:22

    Reallocs:0

    Pending Sectors:0

    PowerOn Hours: 505

    Start/Stops: 22268

     

    HD Info:

    Model #, HDSN, (I figure you don't want those.)

    Total LBA:

    58605120

    Total Size: 27gb

    Temp: current 35c

    min 252c max 49c

    (No idea what these^ mean.)

     

    Is there a way to wipe/format/SOMETHING my iPod? It runs just fine, but it is un-recognized. Or, is there a way to manually tell the computer that there's something in its drive?

     

    I'm totally up for putting commands/etc. in to get through the back doors, if you know any.

  • by turingtest2,

    turingtest2 turingtest2 Aug 13, 2012 4:14 PM in response to Fifthsis
    Level 10 (87,700 points)
    Apple TV
    Aug 13, 2012 4:14 PM in response to Fifthsis

    The stats all look good. You can't test FireWire without access to, um, a FireWire port, so don't worry on that account. Reset the iPod again. Power down, then restart your computer. Any better? If not put the iPod in disk mode. Does it show up in Windows Explorer/Finder? Still no joy and you've tried other cables I'd check for fluff in the iPod docking port, extract gently with a toothpick or needle if that's the case. If not, test connectivity on a different computer.

     

    tt2

  • by Fifthsis,

    Fifthsis Fifthsis Aug 13, 2012 5:39 PM in response to turingtest2
    Level 1 (0 points)
    Aug 13, 2012 5:39 PM in response to turingtest2

    Yeah, I was just saying I tested averything except FW. I don't have any need for it and know it's irrelevant.

    I've reset it numerous times, just did it again. Powered down/restarted, no change. No fluff, blew out a tiny bit of dust. No change. Tried it on the other pc... no change.

     

    How do I put it in/what is disk mode?

  • by turingtest2,

    turingtest2 turingtest2 Aug 13, 2012 5:45 PM in response to Fifthsis
    Level 10 (87,700 points)
    Apple TV
    Aug 13, 2012 5:45 PM in response to Fifthsis
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