KaeSun

Q: Diagnostics Test: Please plug FW?

Ok, so I had been having some problems with my iPod in that when I tried to connect it to my computer, iTunes would freeze, "My Computer" wouldn't see it, etc. So one of the things I tried to do to solve this problem was see if there was something wrong with the iPod itself. I currently have the 80GB silver iPod classic. I reset the iPod using the menu and action buttons, and then put it into diagnostic boot with << and action button. I first selected the auto test, passed the quickscan, passed the keypad test, passed the wheel test, then the hold switch test comes on. I turn the hold switch on, then off, and test detects it with the 0 and 1, then hit menu to continue. Then the HP detect test, I plugged in the headphones until it said 1, and then uplugged them. Pretty much, all you do to go through these tests is do what it says so that it can read that the function is there, and then read that you removed that function, such as the HP (headphones). However, now I get to the Accessorize test. Plug in the USB cord to a power source (computer or wall outlet works) and USB_DETECT=1, and then to 0. But then it asks me to please plug FW. Which I'm assuming is FireWire. But isn't that usually used for older models? I don't have and never have had a FireWire cable for this iPod. How to pass this test? All other forums I've looked up concerning this message, most people were not trying to do the diagnostics test and had no clue what it was and what to do with it. Am I supposed to go buy a FireWire adaptor just to do this diagnostics?

Studio 1500, Windows Vista

Posted on Feb 13, 2011 8:15 PM

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Q: Diagnostics Test: Please plug FW?

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  • by jaksinap,

    jaksinap jaksinap Jan 4, 2013 12:20 AM in response to turingtest2
    Level 1 (0 points)
    Jan 4, 2013 12:20 AM in response to turingtest2

    Hi tt2,

    I could really use some help.

     

    iPod was dead in bag last week (iPod Classic 160gb), so threw it on speakers/charger. It started up & there were no files music or vid on there, but was working fine to set an alarm. Minor freak out to which I reset the ipod - it got stuck in startup loop.

    Have tried connecting to laptop (Win7, all USB 2.0 or 3.0 ports) using 3 different cables & all ports. Am getting it recognized in Disk Mode only, not in normal mode - screen shows apple nonstop in normal mode & won't connect.

    Ran diagnostics and Smart Data has the following:

     

    Retracts: 899

    Reallocs: 4

    Pending Sectors: 1

    PowerOn Hours: 998

    Start/Stops: 589

    Temp: Current 29c

    Temp: Min 13c

    Temp: Max 52c

     

    Am running the most current iTunes, but whenever I try to restore iPod it comes up as a fail, also tried to format in Windows & that too failed.

    I can feel the HDD starting up whenever i reset, and the fact that I can get it connected in Disc mode tells me it's not a HDD failure - fair assumption or not?

    Would really appreciate any help you can give me! Feeling very lost without my iPod.
    Thanks,
    Jaksinap

  • by Brooster35,

    Brooster35 Brooster35 Jan 4, 2013 11:40 PM in response to turingtest2
    Level 1 (0 points)
    Jan 4, 2013 11:40 PM in response to turingtest2

    Thanks Mate for the info, as I have tried every which way and you came in with the simplest answer. Although my iPod came up error. Oh well, thanks for your help.

  • by royvella,

    royvella royvella Jan 6, 2013 12:54 PM in response to Gene Medway
    Level 1 (0 points)
    Jan 6, 2013 12:54 PM in response to Gene Medway

    TT2,

     

    VERY helpful.  Thanks for the thorough responses.  I had the same issue of not being able to get to the diagnostics on the HD... but was able to get to Disk Mode.  That said, the iPod never show up as accessible on my Mac.  The iPod says "Do Not Disconnect", shows the little sync icon in the upper left corner, etc. but nothing shows on the desktop... any secrets on that ends to see if I can reformat somehow?

     

    Thanks again!

  • by turingtest2,

    turingtest2 turingtest2 Jan 6, 2013 1:18 PM in response to royvella
    Level 10 (87,917 points)
    Apple TV
    Jan 6, 2013 1:18 PM in response to royvella

    Try a DFU restore. Connect to the USB lead, then do a reset by holding down Menu+Select, but keep holding until the screen goes black after it has restarted and shown the Apple logo. (Should take around 12 seconds). Now start iTunes. It should detect a device in "recovery mode" and offer to restore it. With luck this time it will be successful.

     

    Other things to try are a different lead, a different computer or a different operating system. i.e. ask a friend with Windows to try restoring it if you have a Mac, or vice versa.

     

    tt2

  • by royvella,

    royvella royvella Jan 7, 2013 2:26 AM in response to turingtest2
    Level 1 (0 points)
    Jan 7, 2013 2:26 AM in response to turingtest2

    So close!  At least iTunes recognised it and attempted the restore... but then it hit:

    Screen Shot 2013-01-07 at 10.20.26 AM.png

    Which, after a look at "More Information", I take it to mean my hard drive is f'd.  Ah well.  It was definitely a good shot and thank you for the DFU tip!  Now's it's a debate as to whether I'm brave enough to replace a HD on a 160GB Classic or not.  I'm thinking not...

     

    Thanks again!

  • by turingtest2,

    turingtest2 turingtest2 Jan 7, 2013 2:31 AM in response to royvella
    Level 10 (87,917 points)
    Apple TV
    Jan 7, 2013 2:31 AM in response to royvella

    What results did you get from the HD diagnostics?

     

    Try again after disconnecting all extraneous USB connections and powering off the computer...

     

    tt2

  • by royvella,

    royvella royvella Jan 7, 2013 2:37 AM in response to turingtest2
    Level 1 (0 points)
    Jan 7, 2013 2:37 AM in response to turingtest2

    Actually, we had the same thought.... I wondered if I could now get info from the Diagnostics section (which had failed previously) and I was able to as follows:

    photo.JPG

    Going to pull all other USB, reboot and give it one more go...

  • by royvella,

    royvella royvella Jan 7, 2013 2:45 AM in response to royvella
    Level 1 (0 points)
    Jan 7, 2013 2:45 AM in response to royvella

    No dice.  Got closer though.  Much appreciated and thanks again.

  • by turingtest2,

    turingtest2 turingtest2 Jan 7, 2013 4:06 AM in response to royvella
    Level 10 (87,917 points)
    Apple TV
    Jan 7, 2013 4:06 AM in response to royvella

    The drive isn't supposed to get hotter than 50c but the other numbers look OK. Worth a shot at DFU restore on a different machine...

     

    tt2

  • by TechCare,

    TechCare TechCare Jan 7, 2013 10:52 AM in response to KaeSun
    Level 1 (0 points)
    Jan 7, 2013 10:52 AM in response to KaeSun

    Hi,

    I have 2 ipods, with 1 I can't even get into diagnostics mode, and when I try to format or even open in My computer, my computer freezes "everything does".

     

    now for ipod 2

     

    Retracts: 340   (what is this by the way?)

    Reallocs: 182

    Pending Sectors: 50

    PowerOn Hours: 405

    Start/Stops: 8778

    Temp: Current 19c

    Temp: Min 7c

    Temp: Max 54c

    both ipods show that they have 0 songs 0 videos etc. but when I go to settings/about ipod 1 shows 68GB  used, ipod 2 used to show that it was full, but since I tried to format it with windows and windows was NOT successful it shows 0KB used 0KB full.

    any help would b egreatlly appreciated.

    Thanks

  • by turingtest2,

    turingtest2 turingtest2 Jan 7, 2013 11:37 AM in response to TechCare
    Level 10 (87,917 points)
    Apple TV
    Jan 7, 2013 11:37 AM in response to TechCare

    Retracts is the number of times the heads have been removed from the disk. Possibly equivalent to number of resets the device has had. See http://en.wikipedia.org/wiki/S.M.A.R.T.#S.M.A.R.T._information

     

    Try the DFU restore as described above. If the iPod has been charged up you should be able to get it to reset and into the diagnosics screen unless something is very wrong with it.

     

    tt2

  • by royvella,

    royvella royvella Jan 7, 2013 1:34 PM in response to turingtest2
    Level 1 (0 points)
    Jan 7, 2013 1:34 PM in response to turingtest2

    Probably hotter as it couldn't turn off... it just kept cycling and not letting me kill it since the "off" command wasn't being read.  I should have just let the battery die...

     

    Regardless, tried it on another machine and got precisely the same error.  Was still able to get the Smart Data and just added one to the Retracts apparently at 59.  Any other "backdoor" tricks that I might try?  I'm thinking I'll head to the Genius Bar and see what they have to say.

     

    Thanks!

  • by turingtest2,

    turingtest2 turingtest2 Jan 7, 2013 2:18 PM in response to royvella
    Level 10 (87,917 points)
    Apple TV
    Jan 7, 2013 2:18 PM in response to royvella

    I think I'm out of ideas...

     

    tt2

  • by royvella,

    royvella royvella Jan 7, 2013 2:36 PM in response to turingtest2
    Level 1 (0 points)
    Jan 7, 2013 2:36 PM in response to turingtest2

    No worries.  Disk Utility popped up unexpectedly... couldn't reformat it as I had hoped but extracted more info.

    Disk Utility-Apple iPod Media.png

    Disk Utility-disk2s1.png

    Will see what the Genius has to say.

     

    Thank you again.

  • by TechCare,

    TechCare TechCare Jan 8, 2013 4:18 PM in response to turingtest2
    Level 1 (0 points)
    Jan 8, 2013 4:18 PM in response to turingtest2

    But as I said my compter freezes.

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