7 Replies Latest reply: Jan 11, 2012 6:47 AM by g-bangers Branched to a new discussion.
tech1994 Level 1 (0 points)

so today i tried to connect my iPod touch to my computer to sync my music, but once I did, a message box popped up that read, "This iPod cannot be used because the Apple Mobile Device service is not started." notice, this is the first time this has happened.

So I read through the troubleshooting and support page on the apple site to try and fix the problem. However, whenever i try to start the Apple Mobile Device service, and error message pops up that says,

"The Apple Mobile Device service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service."

I tried uninstalling, and reinstalling itunes and followed every step i found on this site, but this error keeps showing. i don't know what to do!

how do i successfully start the Apple Mobile Device service?

any help would be greatfully appreciated. Thanks!

HP Parvillion dv6000, Windows 7, 2GB Ram
  • Ingo2711 Level 7 (22,500 points)
    Welcome to the discussions,
    did you try the suggestions mentioned in this article? "How to restart the Apple Mobile Device Service (AMDS) on Windows": http://support.apple.com/kb/TS1567
  • tech1994 Level 1 (0 points)
    I have done that and it didn't work.
  • tech1994 Level 1 (0 points)
    What seems to be happening is its stared when I pull up iTunes and then when I plug in my iPod it stops running or what ever it dose.
  • Ingo2711 Level 7 (22,500 points)
    Did you also try the mentioned security software article? http://support.apple.com/kb/TS3125
  • tech1994 Level 1 (0 points)
    Tried it and it didn't work.
  • The hatter Level 9 (60,930 points)

    Go to the control panel for printers and devices, foreign USB devices.

    Does your iPod show iwth yellow alert error?


    MTP USB Device (Standard MTP Device) "cannot start. Code 10"


    Device Manager, same thing.


    The first time you plugged your iPod in, did Windows show "installing device driver" ?


    For me, steps I take to work, before plugging in iPod, make sure iTunes is closed.


    Then go to Services and click on Restart for all three (Apple Mobile, Bonjour, iPod);

    Then launch iTunes followed by attaching the iPod.


    Not perfect.


    It was working normal until I had an error and was led to Printers etc to find the iPod in error


    "this device cannot start. Code 10."


    Reinstall, even with manaully removing things that the uninstallers for all the Apple programs doesn't catch, doesn't make a difference (for me, multiple times and computers). my "incense burning" step is to just Repair the program in the control panel instead. Apple keeps cached installers of every version and copy on your hard drive (Program Data).


    I thnk it hinges on poor device drivers in Windows.

  • g-bangers Level 1 (0 points)

    If you are using Windows 7, go to:

    Control Panel>Programs>Programs and Features


    Look for a program called 'Apple Mobile Device Support'


    Right-click on it


    Click 'repair'


    Wait until the repair operation is complete, and voila, your problem should be solved, itunes will recognise your iphone/ipod once more. This worked for me.