Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mac App Store Stuck - Cannot Sign In

Hello,

I've recently upgraded my Mac OS X from 10.6.2 to 10.6.6 .
Now the App Store is installed and shown in my dock , but I can't use it because it cannot connect to iTunes Store .
When I open the Mac App Store , "Connecting to iTunes Store ..." appears after a few seconds but it really does not do any other actions .
The main problem is that I can't even sign in with my Apple ID . When I click "Sign In" from the "Store" menu , the login form appears . After entering my Apple ID and password , the loading icon appears , and the applications sticks in this situation ( nothing happens after that ) .
Maybe I should notice a few things :

* I'm sure that I have an active Internet Connection and there's no problem with it .
* I'm not using FruitMenu and similar applications ( which makes problems for App Store and are already discussed in similar topics )
* I'm not using any firewall or something similar that prevent app store from any connections .
* I already tried opening iTunes manually ( as described before ) but nothing changed .
* I tried signing in with other Apple IDs and the same error occurred .
* I can use my Apple ID in iTunes Store , Apple Developer Section , ... without any errors .
* I'm sure that I'm not making mistake in entering ID and Password .
* I was monitoring my network activity and I found out that no request or packet is being sent by App Store application through Internet ( after the application sticks in that situations )
* I quitted every other apps while doing this , but nothing changed .
* I'm using iTunes 10.1.2 and App Store 1.0 (54)

Any ideas and helps are really appreciated 😟 ... ( I really need this )
Thank You

MacBook Pro MC371LL/A - Mac Pro MC535LL/A, Mac OS X (10.6.6)

Posted on Feb 15, 2011 9:28 AM

Reply
13 replies

Feb 15, 2011 10:29 AM in response to Unkn0wn_Bit

Do you repair permissions ever?

Try downloading the Mac OS X 10.6.6 Combo and manually applying it;
http://support.apple.com/kb/DL1349

I would repair permissions before and after the installation.

Also you could use iTunes to sign into your account and reset all notifications in your account info section. After opening the iTunes Store click your Apple ID in the upper right, enter your password and view account. At the bottom of the page you will find the reset button.

User uploaded file
Dah•veed

User uploaded file

Feb 16, 2011 1:38 PM in response to Unkn0wn_Bit

Hi,



Launch iTunes then from that menu bar click iTunes / Preferences then select the Advanced tab.

Click: *Reset warnings* and *Reset cache*.

Now from the iTunes menu bar click Store / Sign Out.

Try the Mac App Store. If you still have problems, follow the paths here.


~/Library/Caches/com.apple.appstore/Cache.db. Move the Cache.db file to the Trash.

~/Library/Preferences. Move the com.apple.appstore.plist and com.apple.storeagent.plist files to the Trash.

~/Library/Cookies. Move the *com.apple.appstore.plist and Cookies.plist* files to the Trash.

Restart your Mac.


Relaunch the MAS, try again.








🙂

Mac App Store Stuck - Cannot Sign In

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.