Youtube won't load

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Youtube won't load

Hi,

I am using a MacBook and have been for just over a year. I am currently using the latest version of Safari. For some reason, over the last week or so it has refused to open Youtube. When i put in www.youtube.com and hit enter, Safari just doesn't do anything apart from shade the address bar slightly to show some progress and also shows as loading, but whatever website I was previously on stays up. As far as I can tell, Youtube is the only website that this happens on.

Any suggestions?

Cheers

MacBook

Posted on Feb 15, 2011 9:56 AM

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Answer 1

Feb 15, 2011 11:04 AM in response to pculliford

Hi and welcome..

Please click My Settings on the right side of this page and tell us which Mac OS X you have installed. Makes it easier to assist you. Thanks!

Make sure your system software is up to date. Click the Apple () menu (top left in your screen) then click: Software Update ...

Try empthing the Safari cache either from the Safari menu bar or Command + Option + E on your keyboard.

Considering it's YouTube, it's more than likely a Flash plugin issue. Troubleshooting help here for that.

http://www.adobe.com/support/flashplayer/

Carolyn 🙂

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Answer 2

RX 450

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Feb 15, 2011 1:25 PM in response to pculliford

Thank you for your help!

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Answer 3

Feb 15, 2011 1:36 PM in response to RX 450

You're welcome 🙂

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Answer 4

pculliford Author

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Feb 15, 2011 8:27 PM in response to Carolyn Samit

Thanks for the suggestions. Unfortunately it hasn't solved it though. I'm not sure how it can be a flash issue as the problem is not simply that youtube videos won't load, but that the entire youtube site won't load.

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Answer 5

pculliford Author

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Feb 15, 2011 8:29 PM in response to Carolyn Samit

Thanks for the suggestions. Unfortunately it doesn't seem to have solved it though. I'm not sure it can be a flash issue because the problem isn't simply that videos won't play on youtube, but that the youtube site won't load at all.

Any other possible answers?

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Answer 6

Feb 16, 2011 4:52 PM in response to pculliford

Hello, I think I have similar problem with my macbook. updated to 10.6.6, saf 5.0.3 and latest flash... No youtube.com videos load, only embedded seem to run. But in case of youtube site, no messages, no errors, just black frame of video.

please help. I did a reset, uninstalled/reinstalled safari but nothing...

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Answer 7

Feb 16, 2011 5:24 PM in response to Constantinos Iliakis

I am having the same problem. Youtube.com loads just fine, but I get a black screen. I turned on the developers tab and changed it to firefox and it plays, but it will not play under normal settings. I have tried the uninstall/install numerous times already. Its not flash as hulu, daily motion and other sites play just fine. Please help.

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Answer 8

Feb 16, 2011 5:27 PM in response to timothy632

Same problem here.

When viewing YouTube videos on youtube.com all I get is a black screen.

YouTube videos work on Facebook.

I have tried to reinstall Flash plugin and restart Safari etc. and it didnt work.

youtube.com works fine in Firefox

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Answer 9

Feb 16, 2011 5:47 PM in response to T.Edwards

I tried this and it worked.

http://www.youtube.com/html5

join the html 5 trial. bookmark the page if you ever want to leave and/or get it to work with flash.

fyi. not all videos are html5.. most are.

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Answer 10

Feb 16, 2011 7:10 PM in response to timothy632

safari must be in 32 bit mode.

go to application folder. right click safari icon. select get info. check the box for "open in 32 bit mode". Reset safari. now all videos should work on youtube.

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Answer 11

JAndison

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Feb 16, 2011 9:15 PM in response to timothy632

Been having the same problem with safari for the past hour, switched to the 32-bit mode and worked no problem.

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Answer 12

pculliford Author

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Feb 16, 2011 10:42 PM in response to JAndison

I am still not getting anywhere I'm afraid. Just to reiterate, my problem is NOT that videos on youtube won't play. It is that I simply cannot even open the youtube site. When i enter the address and hit enter all that happens is it shows as if a website is loading but I continue to see whatever site I am currently on.

It doesn't seem to be a flash issue as I can watch flash videos on other sites with no issues. I also tried the 32bit thing but to no avail.

Does anyone have any other ideas? I have to say it's very frustrating not having youtube!

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Answer 13

Feb 17, 2011 2:28 AM in response to timothy632

I had the problem of black screens -- which joining the html5 trial didn't fix, but 32-bit mode did.
But the original problem of pculliford -- have you completely reset everything in Safari>Reset Safari...
and emptied the cache? This often works for me if a page stops loading...

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Answer 14

Feb 17, 2011 3:43 AM in response to pculliford

system preference > network > advanced > dns tab > click the plus sign + > and add these dns servers: 8.8.8.8 > click the plus sign and add this >
8.8.4.4 > click ok > restart safari > see if it makes a difference.

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Answer 15

neil51

Level 1

4 points

Feb 17, 2011 4:31 AM in response to timothy632

Thanks Timothy, I was having the same issue as described in this post, your help fixed it for me, especially adding the Google DNS servers!

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