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Some pkg installers just quit

I recently upgraded to Snow Leopard and as I've been updating some of my applications, every now and then the application's installer package won't go beyond me typing in my administrative password . . . it just quits. I suspect there's a permission issue, but repairing permissions didn't work.

17" MacBook Pro, Mac OS X (10.6.3)

Posted on Feb 15, 2011 7:56 PM

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6 replies

Feb 16, 2011 9:20 PM in response to Steve Dutton

Since the issue is specific to your original user account, you can proceed in two ways. One is to log into your new account, make a list of the preference files (plists) located in /username/Library/Preferences/, including any in the ByHost subfolder, log back into the original account, move everything on that other account's list from the original account's Preferences folder into a newly created folder on the Desktop, log out and back in, and see if the problem goes away. If so, you can copy the ones in the Desktop folder (one at time) back into /Preferences/, restart, and see if the problem returns. If so, you've identified the corrupt/conflicting one. Continue with all of them until isolating the bad ones. That'll save you the trouble of resetting preferences.

The second way is much more detailed and I'll not burden you with the steps unless the above doesn't fix the issue.

Feb 17, 2011 7:02 AM in response to baltwo

I followed your instruction with the preference files and still, the installer pkg crashed. I opened the Console while this was happening and noticed that a crash log was created. Here's the content of the crash log:

Process: FM 10 Updater [374]
Path: /Volumes/FileMaker Pro 10.0v3 Updater/FileMaker 10 v3 Updater.app/Contents/MacOS/FM 10 Updater
Identifier: FM 10 Updater
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: FM 10 Updater [363]

Date/Time: 2011-02-17 17:00:34.079 +0200
OS Version: Mac OS X 10.6.6 (10J567)
Report Version: 6

Exception Type: EXC BADACCESS (SIGBUS)
Exception Codes: KERN PROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x95611933 CFBooleanGetValue + 83
1 com.apple.HIToolbox 0x93010fb9 GetCurrentInputSourceKeyboardProperties + 176
2 com.apple.HIToolbox 0x9301063b TSMTranslateKeyEvent + 74
3 com.apple.HIToolbox 0x930103e7 TSMKeyTranslateWithInputSource + 609
4 com.apple.HIToolbox 0x9301016b TSMKeyTranslate + 106
5 com.apple.HIToolbox 0x9301007a TranslateKeyToUniChar + 65
6 com.apple.HIToolbox 0x93010001 KeyEventSetDerivedData + 83
7 com.apple.HIToolbox 0x9300feaa KeyEventMatchesUniCharAndModifiers + 89
8 com.apple.HIToolbox 0x9300fd5d LoadHotKeyInfo(KeyFocusKey, unsigned int) + 176
9 com.apple.HIToolbox 0x9300fa5e SyncWithKeyPrefs() + 309
10 com.apple.HIToolbox 0x9301a356 _GetSymbolicHotKeyValue2 + 282
11 com.apple.HIToolbox 0x9301a174 InitHelpKeyData(HelpKeyData*) + 82
12 com.apple.HIToolbox 0x9301a095 SuppressMenuCommandKeys(MenuData*, unsigned char) + 33
13 com.apple.HIToolbox 0x93019739 _CalcMenuSizeOnDevice(MenuData*, unsigned short, unsigned int, CGRect const*, unsigned long) + 543
14 com.apple.HIToolbox 0x931c381f CalcMenuSize + 61
15 com.apple.HIToolbox 0x930fb880 HIPopupButton::GetMenuWidthSmartRecalc(OpaqueMenuRef*) + 30
16 com.apple.HIToolbox 0x930fbafb HIPopupButton::GetOptimalSizeInternal(CGSize*, float*) + 619
17 com.apple.HIToolbox 0x930fdc4f HIPopupButton::LayoutIfNecessary() + 97
18 com.apple.HIToolbox 0x930fe044 HIPopupButton::DoCalc(OpaqueRgnHandle*, __HIShape const**) + 20
19 com.apple.HIToolbox 0x930fe322 HIPopupButton::GetPartRegionOrShapeSelf(short, OpaqueRgnHandle*, __HIShape const**) + 278
20 com.apple.HIToolbox 0x92fe5537 HIView::SendGetPartRegionOrShape(short, OpaqueRgnHandle*, __HIShape const**) + 247
21 com.apple.HIToolbox 0x93094d4e HIView::CopyPartRegion(short, OpaqueRgnHandle**) + 112
22 com.apple.HIToolbox 0x930aa4ee HIView::RecursiveDrawNonComposited(short, OpaqueGrafPtr*, OpaqueRgnHandle*, unsigned char, unsigned char, unsigned char) + 398
23 com.apple.HIToolbox 0x930aa839 HIView::DrawNonComposited(short, OpaqueGrafPtr*, OpaqueRgnHandle*, unsigned long) + 293
24 com.apple.HIToolbox 0x92fee738 HIView::Draw(short, OpaqueGrafPtr*, unsigned long) + 154
25 com.apple.HIToolbox 0x92fdf948 HIView::Show(unsigned char) + 352
26 com.apple.HIToolbox 0x9309a679 SetControlVisibility + 80
27 com.apple.HIToolbox 0x930a2c5b NewControl + 4807
28 com.MindVision.VISEX 0x000176ba InitGlobals + 5627
29 com.MindVision.VISEX 0x000181e6 main + 81
30 com.MindVision.VISEX 0x00006ac6 _start + 216
31 com.MindVision.VISEX 0x000069ed start + 41

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x91454982 kevent + 10
1 libSystem.B.dylib 0x9145509c dispatch_mgrinvoke + 215
2 libSystem.B.dylib 0x91454559 dispatch_queueinvoke + 163
3 libSystem.B.dylib 0x914542fe dispatch_workerthread2 + 240
4 libSystem.B.dylib 0x91453d81 pthreadwqthread + 390
5 libSystem.B.dylib 0x91453bc6 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x91453a12 _workqkernreturn + 10
1 libSystem.B.dylib 0x91453fa8 pthreadwqthread + 941
2 libSystem.B.dylib 0x91453bc6 start_wqthread + 30

Thread 3:
0 libSystem.B.dylib 0x9142e15a semaphore timedwait_signaltrap + 10
1 libSystem.B.dylib 0x9145bce5 pthread_condwait + 1066
2 libSystem.B.dylib 0x9148aac8 pthread cond_timedwait_relativenp + 47
3 ...ple.CoreServices.CarbonCore 0x98e0aecd TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x98e0ac0b TSWaitOnSemaphoreCommon + 511
5 ...ple.CoreServices.CarbonCore 0x98e0a8a1 AsyncFileThread(void*) + 102
6 libSystem.B.dylib 0x9145b85d pthreadstart + 345
7 libSystem.B.dylib 0x9145b6e2 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x956118ec ecx: 0x00000000 edx: 0x00000015
edi: 0x00147c90 esi: 0x00000000 ebp: 0xbfffeb58 esp: 0xbfffeb40
ss: 0x0000001f efl: 0x00010283 eip: 0x95611933 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000

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Feb 17, 2011 10:35 AM in response to Steve Dutton

If the crash happened in the original account and not the new one, then you didn't find the conflict or corrupt items. Here's the second method.

While logged into the newly created admin account, backup the bad account's folder, delete the bad account, selecting the save data option (which stores the data in /Users/Deleted Users/ as a disk image), recreate the bad account using the same username/password combo, log out and back into the recreated original account. If the problem's solved, open the saved data dmg file in /Users/Deleted Users/, open the /Library/Preferences/ folder from the saved data, open the current /Users/restored account/Library/Preferences/ folder, and slowly copy plist files from the saved data folder to the current one that don't exist in it. Log out and back in to ensure there's no conflict and things still work correctly. Resolving conflicts or identifying corrupt plist files is a laborious process. Good luck.

See http://discussions.apple.com/thread.jspa?messageID=4703015 for more details on this process.

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