Lost Audio Books - how do I recover

Question

Lost Audio Books - how do I recover

Hi All,

I've recently moved and got fed up with the problems accessing iTunes files on an external HD so I went through the process of moving them to my new PC's internal HD. All was well and all my albums/tracks are there the only exception being Audio Books that I had purchased from iTunes, I cannot find them anywhere on the Ext. HD or my new PC, does anyone know if iTunes allows me to download them again as they were bought about 2 years ago?

Many thanks,

Steven.

Dell, Windows 7, iTunes 10.1.2.17

Posted on Feb 16, 2011 2:09 AM

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Answer 1

Best reply

Mac on Andy

Level 4

2,098 points

Feb 16, 2011 3:06 AM in response to SunbeamFanatic

I should make sure you do a thorough search of the external HD as it's unlikely the audiobook files have disappeared. If after a thorough search you are sure the files are not there the only other thing you can do is contact iTunes Store and explain what has happened. There is a slim chance they may allow you a goodwill redownload, although to be honest the terms of the iTunes store make it clear that you are responsible for the backup of purchases from the store, not them.

Contact them here
http://www.apple.com/uk/support/itunes/contact.html

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Answer 2

Feb 17, 2011 5:07 AM in response to SunbeamFanatic

I thought that ay be the case, I've sent a grovelling e-mail to Appple so we'll see what they say :-/

Many thanks for your help.

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