error 11500:2,-14 while trying to update tax software

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Level 1

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error 11500:2,-14 while trying to update tax software

I'm trying to install an update from H&R Block for CA state tax return, and get this error message:

An error prevented the update from completing
error 11500:2,-14

Not sure if this is a problem with my mac or with their update -- I've tried several things with HRBlock to no avail.

Thanks in advance for any insight.

MacBook Pro, Mac OS X (10.6.6)

Posted on Feb 16, 2011 8:09 PM

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Answer 1

tjk

Level 9

51,192 points

Feb 16, 2011 8:25 PM in response to ZinCam

Hi Z, and welcome to Apple Discussions.

Do you have at least 15% free space on your HD? Have you successfully run Repair Disk? If "no" to either, I would take care of that. If "yes" to both, read on.

This error usually indicates a bad/failed update, which you know already. 😉 Try downloading and installing the update again. If that doesn't work, uninstall/trash the original app and install it from scratch, then download the update again and try installing it. If still no luck repeat the process while booted into Safe Mode.

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Answer 2

ZinCam Author

Level 1

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Feb 17, 2011 8:43 PM in response to tjk

Thank you very much for the response. I've tried everything you've outlined and still am getting the error. Any other ideas?

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Answer 3

tjk

Level 9

51,192 points

Feb 17, 2011 8:50 PM in response to ZinCam

ZinCam wrote:
Thank you very much for the response. I've tried everything you've outlined and still am getting the error. Any other ideas?

If you've completely uninstalled the app and anything/everything related to it and the update, downloaded new ones in Safe Mode and installed, and the error still occurs when trying to update, sounds like a faulty download and I'd contact them about it.

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