8 Replies Latest reply: Jun 2, 2011 4:19 PM by Appledine
mermaidkween Level 1 Level 1 (0 points)
I'm hoping this is the right place to put this, since other people were talking about mice.

So, I'm a gamer and recently started using Razer's Naga Epic mouse (no official drivers exist for it yet, but in a few weeks they'll be out). It was working just fine until last night.

Usually, when I connect the mouse, my MBP tells me that it's detected a new keyboard, since the thumb panel functions as a number pad. This would happen in wired or wireless mode. (Wireless mode works by plugging into a base which then communicates with the mouse.)

This is where things get weird. All of a sudden, the base just isn't being recognized. It's still getting power via the USB port, but it's not actually connecting for whatever reason. Wired mode works fine for the mouse -- except for the part where plugging it in causes a kernel panic.

I'm thinking this may have been caused by using CleanMyMac - which probably wasn't a good idea. It just seems a little more than coincidental.

What I'm wondering is if there is a way to just completely reinstall all of my USB drivers. Is all of that stuff on my install discs? Will that even fix what I've got going on? Everything works fine on my husband's Windows PC - I updated the mouse's firmware last night to see if that would help, and whereas before, it would lose any special settings that I set up on Windows (specific color configurations and sensitivity, mostly), this time, when I moved from one computer back to the other, these settings appear to have stuck, in both wired and wireless modes.

I'm mostly confused, and so far Razer Support is as well.

MacBook Pro 15" Core i5, Mac OS X (10.6.6)
  • mermaidkween Level 1 Level 1 (0 points)
    I have gotten this escalated to Razer engineers, at least. Here's a copy of the latest kernel panic report (caused by UNPLUGGING the mouse, this time - I should note that I installed the prefpane for the regular Naga just to see if it would help with the Naga Epic, that's the razernaga.kext you see):

    Interval Since Last Panic Report: 155875 sec
    Panics Since Last Report: 3
    Anonymous UUID: 9CBC2B72-35B5-4B7B-9F83-C9CEB0258890

    Fri Feb 18 15:27:25 2011
    panic(cpu 2 caller 0x2aab55): Kernel trap at 0x828dc214, type 14=page fault, registers:
    CR0: 0x8001003b, CR2: 0x30327d80, CR3: 0x00100000, CR4: 0x00000660
    EAX: 0x00000014, EBX: 0x30327830, ECX: 0x00834ea0, EDX: 0x1b401554
    CR2: 0x30327d80, EBP: 0x81dbbcb8, ESI: 0x0d6d5000, EDI: 0x828de3f4
    EFL: 0x00010206, EIP: 0x828dc214, CS: 0x00000008, DS: 0x0c3d0010
    Error code: 0x00000000

    Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
    0x81dbbac8 : 0x21b50c (0x5d4438 0x81dbbafc 0x223974 0x0)
    0x81dbbb18 : 0x2aab55 (0x59623c 0x828dc214 0xe 0x596406)
    0x81dbbbf8 : 0x2a09a8 (0x81dbbc10 0x14 0x81dbbcb8 0x828dc214)
    0x81dbbc08 : 0x828dc214 (0xe 0x48 0x10 0x10)
    0x81dbbcb8 : 0x828da76b (0x828de428 0xd6d5000 0x815d2c50 0x4ff242)
    0x81dbbce8 : 0x828da7ee (0xd6d5000 0x815df374 0xc5bb864 0xc5bb860)
    0x81dbbd08 : 0x535f86 (0xdce4800 0x0 0xd6d5000 0x0)
    0x81dbbd28 : 0x53856c (0xdce4800 0x0 0xd6d5000 0xd052380)
    0x81dbbd68 : 0x538716 (0xd6d5000 0xd052380 0x0 0xd6d5000)
    0x81dbbda8 : 0x53b5ad (0xd6d5000 0xbc73920 0x0 0xffffffff)
    0x81dbbe28 : 0x53b7e1 (0xf16c000 0x7 0x81dbbe78 0x5328e7)
    0x81dbbe48 : 0x817ca7cf (0xf16c000 0x3 0x1 0x535842)
    0x81dbbe78 : 0x81598245 (0xf16c000 0x3 0x0 0x3)
    0x81dbbec8 : 0x8159b30e (0xc47d200 0x81dbbee0 0x1 0x0)
    0x81dbbf08 : 0x8159b146 (0xc47d200 0x0 0x100 0x1)
    0x81dbbf58 : 0x81597fe3 (0xc47d200 0x815a008c 0x81dbbf78 0x2a358d)
    0x81dbbf78 : 0x22fd09 (0xc47d200 0x0 0x81dbbfc8 0x54bad8)
    0x81dbbfc8 : 0x2a06cc (0x863ea0 0x0 0x10 0xccb8044)
    Kernel Extensions in backtrace (with dependencies):
    dependency: com.apple.iokit.IOHIDFamily(1.6.5)@0x815a4000
    dependency: com.apple.iokit.IOUSBFamily(4.1.7)@0x817b7000
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x7a676000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:

    Kernel version:
    Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
    System model name: MacBookPro6,2 (Mac-F22586C8)

    System uptime in nanoseconds: 3412993062131
    unloaded kexts:
    com.Logitech.Control Center.HID Driver 3.3.0 (addr 0xb9b65000, size 0x176128) - last unloaded 2005329354884
    loaded kexts:
    jp.plentycom.driver.SteerMouse 3.9 - last loaded 1943929756575
    com.parallels.kext.vmmain 3.0
    com.increw.kext.speedit 0.32
    com.parallels.kext.hypervisor 3.0
    com.baltaks.driver.DoubleCommand 1.6.5
    xxx.qnation.PeerGuardian 1.1.9
    com.vara.driver.VaraAudio 1.0.3
    com.iospirit.driver.rbiokithelper 1.5.2
    com.parallels.kext.Pvsnet 3.0
    com.AmbrosiaSW.AudioSupport 3.2
    com.parallels.kext.ConnectUSB 3.0.0
    at.obdev.nke.LittleSnitch 2.2.05
    com.apple.filesystems.msdosfs 1.6.3
    com.apple.driver.AppleHWSensor 1.9.3d0
    com.apple.driver.AGPM 100.12.19
    com.apple.driver.AppleMikeyHIDDriver 1.2.0
    com.apple.DontSteal_Mac_OSX 7.0.0
    com.apple.driver.AppleUpstreamUserClient 3.4.5
    com.apple.driver.AppleMikeyDriver 1.9.9f12
    com.apple.driver.AudioAUUC 1.13
    com.apple.driver.AppleIntelHDGraphics 6.2.6
    com.apple.driver.AudioIPCDriver 1.1.6
    com.apple.driver.AppleHDA 1.9.9f12
    com.apple.driver.AppleMCCSControl 1.0.17
    com.apple.driver.IOBluetoothSCOAudioDriver 2.3.8f7
    com.apple.driver.SMCMotionSensor 3.0.0d4
    com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
    com.apple.kext.AppleSMCLMU 1.5.0d3
    com.apple.driver.AppleGraphicsControl 2.8.68
    com.apple.GeForce 6.2.6
    com.apple.driver.AirPortBrcm43224 426.36.1
    com.apple.driver.ACPISMCPlatformPlugin 4.5.0d5
    com.apple.driver.AppleLPC 1.4.12
    com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
    com.apple.filesystems.autofs 2.1.0
    com.apple.driver.AppleUSBTCButtons 200.3.2
    com.apple.driver.AppleUSBTCKeyboard 200.3.2
    com.apple.driver.AppleIRController 303.8
    com.apple.driver.AppleUSBCardReader 2.5.8
    com.apple.iokit.SCSITaskUserClient 2.6.5
    com.apple.BootCache 31
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.iokit.IOAHCIBlockStorage 1.6.3
    com.apple.driver.AppleUSBHub 4.1.7
    com.apple.driver.AppleFWOHCI 4.7.1
    com.apple.driver.AppleEFINVRAM 1.4.0
    com.apple.driver.AppleSmartBatteryManager 160.0.0
    com.apple.driver.AppleUSBEHCI 4.1.7
    com.apple.driver.AppleAHCIPort 2.1.5
    com.apple.driver.AppleACPIButtons 1.3.5
    com.apple.driver.AppleRTC 1.3.1
    com.apple.driver.AppleHPET 1.5
    com.apple.driver.AppleSMBIOS 1.6
    com.apple.driver.AppleACPIEC 1.3.5
    com.apple.driver.AppleAPIC 1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
    com.apple.security.sandbox 1
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.1.11
    com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
    com.apple.iokit.IOSurface 74.2
    com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
    com.apple.iokit.IOSerialFamily 10.0.3
    com.apple.driver.DspFuncLib 1.9.9f12
    com.apple.driver.AppleSMBusController 1.0.8d0
    com.apple.iokit.IOFireWireIP 2.0.3
    com.apple.iokit.AppleProfileFamily 41
    com.apple.driver.AppleHDAController 1.9.9f12
    com.apple.iokit.IOHDAFamily 1.9.9f12
    com.apple.iokit.IOAudioFamily 1.8.0fc1
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.iokit.IO80211Family 312
    com.apple.driver.AppleSMC 3.1.0d3
    com.apple.driver.IOPlatformPluginFamily 4.5.0d5
    com.apple.driver.AppleSMBusPCI 1.0.8d0
    com.apple.nvidia.nv50hal 6.2.6
    com.apple.NVDAResman 6.2.6
    com.apple.iokit.IONDRVSupport 2.2
    com.apple.iokit.IOGraphicsFamily 2.2
    com.apple.iokit.IONetworkingFamily 1.9
    com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
    com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
    com.apple.iokit.IOBluetoothFamily 2.3.8f7
    com.apple.driver.AppleUSBMultitouch 206.6
    com.apple.iokit.IOUSBHIDDriver 4.1.5
    com.apple.iokit.IOUSBMassStorageClass 2.6.5
    com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
    com.apple.driver.AppleUSBMergeNub 4.1.5
    com.apple.driver.AppleUSBComposite 3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6
    com.apple.driver.XsanFilter 402.1
    com.apple.iokit.IOAHCISerialATAPI 1.2.5
    com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
    com.apple.iokit.IOUSBUserClient 4.1.5
    com.apple.iokit.IOFireWireFamily 4.2.6
    com.apple.iokit.IOUSBFamily 4.1.7
    com.apple.iokit.IOAHCIFamily 2.0.4
    com.apple.driver.AppleEFIRuntime 1.4.0
    com.apple.iokit.IOHIDFamily 1.6.5
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.TMSafetyNet 6
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.DiskImages 289
    com.apple.iokit.IOStorageFamily 1.6.2
    com.apple.driver.AppleACPIPlatform 1.3.5
    com.apple.iokit.IOPCIFamily 2.6
    com.apple.iokit.IOACPIFamily 1.3.0
    Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.58f16
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (
    Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS545032B9SA02, 298.09 GB
    Serial ATA Device: MATSHITADVD-R UJ-898
    USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
    USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
    USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
    USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000

    Message was edited by: mermaidkween
  • Linc Davis Level 10 Level 10 (147,645 points)
    Kernel panics can be caused by only two things: faulty hardware, and buggy or conflicting kernel extensions. NOTHING ELSE can cause this problem.

    You have so many third-party kernel extensions installed, you're lucky you can boot at all. In the panic log you submitted, the DoubleCommand extension is directly implicated. Delete it and reboot.
  • mermaidkween Level 1 Level 1 (0 points)
    Right, so I figure that plugging in causes some extensions to conflict. My current setup is pretty old, so I'm not surprised that there's a large number of third-party stuff. I'm very in to the idea of not starting completely fresh with each new system. shrug

    Re: DoubleCommand - nothing in the Extensions folder so I just canned the prefpane. Hopefully that takes it out with it, because I sure couldn't find that .kext. Which may be the problem.

    That might fix the kernel panics, but the issue with the wireless dock not being recognized is another one entirely, I suppose.

    Message was edited by: mermaidkween
  • Linc Davis Level 10 Level 10 (147,645 points)
    Kernel extensions can be installed anywhere, but unless they're in /System/Library/Extensions, they don't load automatically by default. Make sure DoubleCommand didn't install anything in /Library/LaunchAgents or /Library/StartupItems that might have loaded its extension.
  • mermaidkween Level 1 Level 1 (0 points)
    Ah, ding-ding. Kext was in StartUpItems. What I'm betting was going on was that because the side thumb panel functions as an additional keyboard, DoubleCommand (which I haven't used since 2007, so it needed to go anyway) didn't know what to do with it and freaked out. At least this makes sense to me. Thanks for your help.

    Now, to figure out the wireless. Which probably doesn't have a single thing to do with kexts...
  • econner Level 1 Level 1 (0 points)
    This seemed like the best place to ask this.

    The mac drivers for the Razer Naga Epic just came out, but when I run the installer, I don't get a new item in the system preferences. Has anyone else run into this?


    Message was edited by: econner (typo)
  • Kentam Level 1 Level 1 (0 points)

    :| Not only that, but I'm still getting the "Hey, you just put in a new keyboard" thing popping up to (I just ignore it)



    Anyone got any answers for econner and myself?

  • Appledine Level 1 Level 1 (15 points)

    You don't configure the razer mice in preferance. The installer install an app in application fold which let you configure the mice.