Godaddy SSL Problem - broken chain

Question

Godaddy SSL Problem - broken chain

Hey,
I have a broken chain between the server certificate and the intermediate certificate. You can see by going here: http://www.digicert.com/help/ and putting in: plantationflorist.com

Godaddy support was unable to fix and sent me instructions (for windows) on adding the Godaddy class 2 certificate, which I figured out and added. Did not help in any way.

They finally gave up and told me that I had a server misconfiguration... meaning they don't use macs and don't know how to fix it.

I am running 10.6.6 server on a mac mini server.

Any thoughts?

MacBook Pro, 27" IMac, Mac Mini Server, Mac OS X (10.6.6)

Posted on Feb 20, 2011 11:49 PM

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Answer 1

Feb 21, 2011 10:42 PM in response to Timothy Gurske

This is sure different than the experience we had with GoDaddy and their SSL Cert installation.

They gave us a document that walked us through all of it, there was only some syntactical differences in the names of the buttons or fields.

I take it they have already sent you to this page about how to install the intermediate and individual certs ?

http://community.godaddy.com/help/5722

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Answer 2

Feb 22, 2011 8:55 AM in response to JavaBeanz

Hey, thanks for your reply.

We tried re-keying the certificate and went through that tutorial a few times and it didn't change anything. I was hoping they could give me some specifics on what was causing the problem but apparently they are not familiar with Apple products.

Probably going to have to cancel Godaddy and go with a company who can offer support for Apple products.

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Answer 3

Feb 22, 2011 9:35 AM in response to Timothy Gurske

The rekeying wasn't the part of that link I was referring to, but the method for installing the intermediate certificate on OS X 10.6.6

Have you already used that process for adding the intermediate cert?

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Answer 4

Feb 22, 2011 3:12 PM in response to Timothy Gurske

Timothy,

It appears you may have constructed your keychain using both our intermediate certificates and your issued certificates which may have caused your certificate chain to be recognized as invalid.

Our SSL team can take a look and go over these details with you. They also have a direct phone number 480-505-8852 and would be more than happy to give you a hand!

^Cj

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Answer 5

Mar 11, 2011 8:56 PM in response to GoDaddyGuy

They were not able to help. They just walked me through the same instructions that do not work. They said that there is an issue with the server not accepting the intermediate and that I need to contact Apple.

I have two more SSL certificates that I need to purchase and install. I would like to buy through GoDaddy for the value but it appears as if the instructions and tutorials are flawed.

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Answer 6

DCGOO

Level 3

769 points

Mar 12, 2011 6:49 AM in response to Timothy Gurske

Godaddy support is totally useless. They are cheap though

I was finally able to figure this one out on my own. See
http://discussions.apple.com/thread.jspa?messageID=12366202

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Answer 7

Mar 12, 2011 3:28 PM in response to DCGOO

Worked. Thank you so much!

Also, it's sad that after several hours of godaddy support my problem ends up getting fixed by a stranger on the internet. Godaddy support seems to be about as ineffective as their shared hosting is slow.

Thanks again!

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Answer 8

Xbeech

Level 1

0 points

May 24, 2011 2:05 PM in response to DCGOO

THANK YOU!!!! Worked like a charm for me, too.

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Answer 9

Doug Metz

Level 2

348 points

Jun 28, 2012 7:32 AM in response to DCGOO

You are a GENIUS!

Thank you!!

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