frozen Seagate Registration screen upon startup

Question

frozen Seagate Registration screen upon startup

I wonder if anyone could tell me how I might stop a screen for the registration of a Seagate external drive to keep from popping up frozen each time I boot my G5. I never installed the Seagate software though I have used the drive for storage.

What I get upon startup is a not responding Mac Installer and also a frozen program for Seagate Registration. I can force quit those two programs. I can't simply register the software because the installer comes up frozen, and then when I force quit the installer, the registration screen asks me to install the software, but it won't install because the installer hangs.

I don't want to install the software anyway. I just want to get rid of the registration screen permanently. I tried deleting anything having to do with Seagate in my application folder and preferences. But I wonder if I could be missing a place where I should delete something.

Any help appreciated!

PowerMac G5, Mac OS X (10.4)

Posted on Feb 21, 2011 4:25 PM

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Answer 1

BDAqua

Level 10

251,171 points

Feb 21, 2011 5:56 PM in response to Stephen Saraceno

Could be many things, we should start with this...

"Try Disk Utility

1. Insert the Mac OS X Tiger Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."

http://docs.info.apple.com/article.html?artnum=106214

Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

See if the Installer or registration works in Safe Mode. Not that I think you should install it.

Might try these 2...

AppDelete...

http://www.apple.com/downloads/macosx/systemdiskutilities/appdelete.html

AppZapper...

http://www.appzapper.com/

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Answer 2

japamac

Level 7

24,400 points

Feb 21, 2011 8:33 PM in response to Stephen Saraceno

Hi-

But I wonder if I could be missing a place where I should delete something.

Look in your User/Library/ Application Support and Assistants folders for Seagate related files.
Also look in System Drive/Library/Application Support, LaunchAgents and LaunchDaemons folders.

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Answer 3

Feb 22, 2011 6:43 AM in response to japamac

Thanks for all the suggestions. So for my first step I tried going into user/library/application support. I found a Memeo folder there and one of the files was called PowerRegistration. I thought that must be it. I trashed the whole Memeo folder but upon rebooting the registration screen came up again. So after force quitting that, I checked the application support folder and the PowerRegistration file had been recreated. But not the Memeo folder, just a folder that said PowerRegistration with one file in it called PowerRegistration.

I have not tried checking the other places you recommended -- I hoped I had found the culprit. Well, now I'll just have to check all of those places. If that doesn't work then I'll try the disc utility stuff but I would rather not because I've never used disk utility before...

Appreciate all the help and sharing of knowhow!

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Answer 4

BDAqua

Level 10

251,171 points

Feb 22, 2011 11:41 AM in response to Stephen Saraceno

If that doesn't work then I'll try the disc utility stuff but I would rather not because I've never used disk utility before...

Actually to me that means all the more reason to start with that, although it doesn't sound like the fix for this problem, the longer you go without any Disk Maintenance the more likely you are to have serious problems sooner or later. 🙂

Did you test it in Safe Mode yet to see if it still runs?

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Answer 5

celiacee

Level 1

0 points

Mar 3, 2011 8:57 AM in response to BDAqua

Hi, I've been having exactly the same problem and have tried all the options above and nothing shifts it. There aren't any more files on my mac that have the word Seagate in them so I just don't know what else to do.
Do you have any more suggestions?

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Answer 6

celiacee

Level 1

0 points

Mar 3, 2011 8:58 AM in response to celiacee

And for me the registration didn't even try to run in Safe Mode, as though there was no problem

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Answer 7

celiacee

Level 1

0 points

Mar 3, 2011 9:22 AM in response to celiacee

I've found the solution for me. In case it works for anyone else, follow the link-

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=215771

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Answer 8

BDAqua

Level 10

251,171 points

Mar 3, 2011 10:23 AM in response to celiacee

Hi celiacee, and a warm welcome to the forums! 🙂

Great find & post thanks!

Yes, Safe Boot disables Login Items for one as a diagnostic tool.

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Answer 9

setzkell

Level 1

9 points

Dec 8, 2011 11:18 AM in response to celiacee

I am a little late to this party, but I have similar issues with this Seagate software which I believe was wreaking havoc with my iMac ....and external hard drives. It was causing freezes at login requiring hard reboots. This morning after re-booting and subsequent to an unrequested diagnostic check a dialogue appeared saying that my new LaCie 2Tb HD was unreadable. I "ejected" the unreadable drive and continued on to a succesful login only to be met by the dreaded Seagate registration pop-up. I clicked on remind me in 14 days and proceeded to search for the source of this pernicious software. I followed celiacee's direction to the Seagate's knowledge base http://seagate.custkb.com/seagate/com.instranet.InstraServlet?Command=com.instra net.CmdDocVote&Redirect=/seagate/crm/selfservice/search.jsp&DocId=215771&UEL_Doc Vote_DocId=215771&UEL_DocVote_Rating=4&UEL_DocVote_VotedDocExtIds=&Module=selfse rvice I did not delete the start-up item, as suggested, right away. I right clicked on this start up item and selected "Reveal in Finder" and discovered multiple hidden seagate files including Seagate software bundle install packages. I intend to delete the relevant files and hopefully this will end my relationship with Seagate. I had returned the Seagate FreeAgent GoFlex Desk 2 TB USB 2.0 External Hard Drive STAC2000100 (Black) 13 days ago to Staples. Note the pop-up appeared 14 days later.

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