12 Replies Latest reply: Apr 17, 2011 1:39 PM by amo13
Mollye Level 1 Level 1
I tried to uninstall iTunes with the intent of reinstalling the newest version because my iTunes store was not working. I followed some advice from a discussion post and removed all Apple-related programs but when I tried to remove iTunes, I kept getting error code: 2324. I also removed the Temp file and tried to download iTunes but it obviously won't work because I have not been able to completely remove the previous version. Can anyone help!?

Dell, Windows 7
  • ikerkaka Level 1 Level 1
    If you are looking to remove all the traces of iTunes, then look below

    Google "msicuu2.exe" and download. Do scan for any malware and install it. Remove all the traces of your old iTunes with it

    If the msicuu2.exe doesn't start after installing, try the one mentioned in below link and remove the traces using it

    http://social.answers.microsoft.com/Forums/en-US/w7programs/thread/63241995-74de -4472-afaa-36ef7a6bb4d0

    Hope it helps
  • polydorus Level 6 Level 6
    The 2324 error is a can't open file error. I don't suppose there is any indication which file is upsetting iTunes?

    A quick thing to try that worked for someone else is to go to Programs and find Apple Application support and select "Repair".

    If that works, try installing iTunes again, if not, give the error message in full.
  • Mollye Level 1 Level 1
    Thanks so much for your help. I downloaded the program but unfortunately I can't afford to spend $100 at the moment...is this the only way??
  • Mollye Level 1 Level 1
    Thanks for your response. I removed everything Apple related in the control panel.
  • Mollye Level 1 Level 1
    Thanks for your response. I removed everything Apple related in the control panel except for iTunes itself because it won't uninstall.
  • Mollye Level 1 Level 1
    I removed everything Apple related in the control panel via a previous suggestion, except for iTunes itself because it won't let me uninstall it.
  • polydorus Level 6 Level 6
    msicuu2.exe is a free program.

    If you want an uninstaller, Revo uninstaller has a free trial period.


    However I am not certain that this is the correct way to go. You need to do a bit more diagnostic work first.

    Did you try what I suggested?
  • Mollye Level 1 Level 1
    Didn't mean to post that reply a million times...It kept saying the server was temporarily unavailable.

    I downloaded the first program and it ran an analysis of my hard drive, however it wanted $100 to actually fix the problem. I got the Revo Uninstaller to remove iTunes but when I went to reinstall it, it gave me this error message:

    "C:Programs/Files/iTunes/iPod Updater not found. Please verify its location"
  • Mollye Level 1 Level 1
    "Error writing to file: C:Programs Files/iTunes/iPodUpdaterExt.dll Please verify that you have access to the directory"
  • polydorus Level 6 Level 6
    That may be a corrupt file.
    First run a disk check to see if that finds anything.

    If that finds and fixes errors, try installing iTunes.

    If the disk check does not find errors or you still can't install itunes, try renaming the file:
    C:Programs Files/iTunes/iPodUpdaterExt.dll

    Windows may not let you do that if the file is corrupt, in which case you will need to rename the iTunes folder. This prevents the iTunes installer seeing the bad file.

    On msicuu2.exe
    You have obviously downloaded the wrong thing or something pretending to be the microsoft Installer clean up utility.

    Google msicuu2.exe download
    Look for the Mydigitalife entry and download it from there. You will not find it if you search the mydigitalife site directly, you have to use the Google link.
    Uninstall the program you downloaded and also run a scan on your PC, there is no telling what you downloaded.
    The free version of Malwarebytes would also be useful - it is very good at finding stuff missed by your normal security software.
  • Mollye Level 1 Level 1
    Thanks for all your help; I really appreciate it. My boyfriend and I tried all of your advice and nothing is working. There be some deeper issues within my hard drive. I'm going to have to take it to get looked at next week.

    Thanks again.
  • amo13 Level 1 Level 1

    Well, i got the same problem, and kinda found a workaround.

    I created another Admin acc on my pc and installed iTunes on another HardDrive (G: instead of C:)

    Don't know which of these steps was the one that worked, but now i can use iTunes on my original account and it also got the old playlists and everything. hope this works for you.