Uninstalling iTunes Error

Question

Level 1

8 points

Uninstalling iTunes Error

I tried to uninstall iTunes with the intent of reinstalling the newest version because my iTunes store was not working. I followed some advice from a discussion post and removed all Apple-related programs but when I tried to remove iTunes, I kept getting error code: 2324. I also removed the Temp file and tried to download iTunes but it obviously won't work because I have not been able to completely remove the previous version. Can anyone help!?

Dell, Windows 7

Posted on Feb 22, 2011 1:27 PM

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Answer 1

Oct 27, 2017 12:30 AM in response to Mollye

Hi,

Remove and reinstall...Watch videos using link 1 to remove and link 2 to reinstall.

Uninstall itunes from windows 7, 8, 8.1, 10 in few steps - YouTube

Learn How to Install I-Tunes on a Windows PC in a very simple way - YouTube

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Answer 2

ikerkaka

Level 1

0 points

Feb 22, 2011 9:26 PM in response to Mollye

If you are looking to remove all the traces of iTunes, then look below

Google "msicuu2.exe" and download. Do scan for any malware and install it. Remove all the traces of your old iTunes with it

If the msicuu2.exe doesn't start after installing, try the one mentioned in below link and remove the traces using it

http://social.answers.microsoft.com/Forums/en-US/w7programs/thread/63241995-74de -4472-afaa-36ef7a6bb4d0

Hope it helps

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Answer 3

polydorus

Level 6

11,967 points

Feb 23, 2011 2:33 AM in response to Mollye

The 2324 error is a can't open file error. I don't suppose there is any indication which file is upsetting iTunes?

A quick thing to try that worked for someone else is to go to Programs and find Apple Application support and select "Repair".

If that works, try installing iTunes again, if not, give the error message in full.

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Answer 4

Mollye Author

Level 1

8 points

Feb 23, 2011 7:03 AM in response to ikerkaka

Thanks so much for your help. I downloaded the program but unfortunately I can't afford to spend $100 at the moment...is this the only way?? 😟

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Answer 5

Mollye Author

Level 1

8 points

Feb 23, 2011 7:04 AM in response to polydorus

Thanks for your response. I removed everything Apple related in the control panel.

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Answer 6

Mollye Author

Level 1

8 points

Feb 23, 2011 7:05 AM in response to polydorus

Thanks for your response. I removed everything Apple related in the control panel except for iTunes itself because it won't uninstall.

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Answer 7

Mollye Author

Level 1

8 points

Feb 23, 2011 7:07 AM in response to polydorus

I removed everything Apple related in the control panel via a previous suggestion, except for iTunes itself because it won't let me uninstall it.

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Answer 8

polydorus

Level 6

11,967 points

Feb 23, 2011 7:09 AM in response to Mollye

msicuu2.exe is a free program.

If you want an uninstaller, Revo uninstaller has a free trial period.

http://www.revouninstaller.com/revouninstaller_freedownload.html

However I am not certain that this is the correct way to go. You need to do a bit more diagnostic work first.

Did you try what I suggested?

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Answer 9

Mollye Author

Level 1

8 points

Feb 23, 2011 7:42 AM in response to polydorus

Didn't mean to post that reply a million times...It kept saying the server was temporarily unavailable.

I downloaded the first program and it ran an analysis of my hard drive, however it wanted $100 to actually fix the problem. I got the Revo Uninstaller to remove iTunes but when I went to reinstall it, it gave me this error message:

"C:Programs/Files/iTunes/iPod Updater not found. Please verify its location"

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Answer 10

Mollye Author

Level 1

8 points

Feb 23, 2011 7:54 AM in response to Mollye

"Error writing to file: C:Programs Files/iTunes/iPodUpdaterExt.dll Please verify that you have access to the directory"

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Answer 11

polydorus

Level 6

11,967 points

Feb 23, 2011 8:13 AM in response to Mollye

That may be a corrupt file.
First run a disk check to see if that finds anything.
http://windows.microsoft.com/en-us/windows-vista/Check-your-hard-disk-for-errors

If that finds and fixes errors, try installing iTunes.

If the disk check does not find errors or you still can't install itunes, try renaming the file:
C:Programs Files/iTunes/iPodUpdaterExt.dll

Windows may not let you do that if the file is corrupt, in which case you will need to rename the iTunes folder. This prevents the iTunes installer seeing the bad file.

.
On msicuu2.exe
You have obviously downloaded the wrong thing or something pretending to be the microsoft Installer clean up utility.

Google msicuu2.exe download
Look for the Mydigitalife entry and download it from there. You will not find it if you search the mydigitalife site directly, you have to use the Google link.
Uninstall the program you downloaded and also run a scan on your PC, there is no telling what you downloaded.
The free version of Malwarebytes would also be useful - it is very good at finding stuff missed by your normal security software.
http://www.malwarebytes.org/

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Answer 12

Mollye Author

Level 1

8 points

Feb 23, 2011 6:35 PM in response to polydorus

Thanks for all your help; I really appreciate it. My boyfriend and I tried all of your advice and nothing is working. There be some deeper issues within my hard drive. I'm going to have to take it to get looked at next week.

Thanks again.

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Answer 13

amo13

Level 1

0 points

Apr 17, 2011 1:39 PM in response to Mollye

Well, i got the same problem, and kinda found a workaround.

I created another Admin acc on my pc and installed iTunes on another HardDrive (G: instead of C:)

Don't know which of these steps was the one that worked, but now i can use iTunes on my original account and it also got the old playlists and everything. hope this works for you.

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