FaceTime Activation - Post Beta

Thanks Nathan,

Already checked the password. To be clear, I get past the apple id login stage, when you click sign in, it verifies my details and then moves me to the next stage which says "People will call you using your email address. What email address would you like to use?" My email address is already listed (same as my apple id) and when I click Next I get the error in the original post.

Internet connectivity is fine, I'm typing this on the same machine! I even restarted the iMac to remove any anomalies here and ensure that the network connection was ok. (Can you tell I'm a long time Windoze user!).

I'll try removing the app and re-installing it now as per your post and let you know how it goes.

Thanks for replying.

Barry

Ok, I trashed the app, and re-downloaded / installed via the app store. When I started FaceTime, it took me straight to the same location (ie, beyond the AppleId login asking me to verify which email address I wanted to use with my email shown on screen. Pressing next has yielded the same error.

I pressed the back button, re-entered my appleid once again, clicked sign in, back to the verify email address prompt, click next and I'm still getting the same error.

I've a mobileme subscription which is linked on my iMac which uses a different appleid (the username@me.com email address). My wife's laptop is the same though (we both have mobileme) and her's is fine. Note, our appleid email addresses are different to our mobileme address, but as my wife's is ok, I assume this isn't the source of the problem.

My wife's Macbook is not on currently, I was wondering if it wasn't possible for two FaceTimes to be active on the same local network through the same internet connection, but as her's is off I assume that's not the problem either.

Stumped now!

Thanks

Barry

Hmm, we wouldn't be logged in twice per se, we both have our own separate apple id and email accounts.

I'll work through your list (probably tomorrow now) and get back to you, and if necessary use the Apple support as indicated.

I will mark your post helpful for now, and if any of these work, I'll update it again.

Thanks for your timely responses, much appreciated!

Barry

Ok, I think I may have identified the source of the problem.

I do indeed have two apple id's. I have a mobileme subscription which is recent (xxx@me.com) and also have my own long term domain email address which is what I originally used with iTunes etc etc for my iPhone 2G! xxx@mydomain.com

I've logged in under both id's on appleid.apple.com and there is no cross over between email addresses, each one lists it's relative email.

However, I noticed that the private domain one is marked as "Verification email sent." and my @me.com one is marked "verified."

So I think this explains the error message I'm seeing using my private domain account. I've hit the resent button for the verification email several times over the past 12 hours, but I'm not receiving this email (I've checked my junk mail too!). I suspect this is the problem, and I probably need to make a call to Apple to get this resolved.

I will let you know if it does.

Thanks

Barry

Unfortunately that's not my problem at all.

I have two apple id's yes, but I've only ever made use of one of them, the other I gained as part of a mobile me subscription.

So, I have an appleid - user@me.com which is associated with the email address user@me.com which shows as verified in the appleid management website

And I have an applied user@mydomain.com which is associated with the email address user@mydomain.com which shows as unverified in the appleid management website. This "unverified" status is the source of my FaceTime issues. For some bizarre reason, the verification email is not coming to my user@domain.com mailbox when requested, yet all my other inbound emails from Apple arrive without issue (including the support case I have regarding this). I run my own mail server for user@domain.com and even this shows no logs for any inbound email attempt for the verification email.

The support team have offered to validate my email address for me, but they appear to be struggling to achieve this for me at the minute, still waiting for a further update.

Hope that clears things up.

Once Apple manage to verify my email address, I'll be able to confirm for sure if this is the solution to my problem!

Cheers

Barry

To keep you all updated...

Applecare took note of my issue and then told me I needed to raise a case with iTunes support as AppleCare doesn't deal with account issues. So I did this via the Itunes support website as instructed and re-explained my issues to them.

iTunes support came back and said they would verify my account upon me completing a few security details which I did and they came back to say that my account was verified and should be working properly.

Upon testing with FaceTime I have the same problem still and upon logging into my AppleID account my email address is still unverified.

I responded to iTunes support who eventually came back and said I need to re-raise the issue with AppleCare. I've re-opened my AppleCare case and explained the problem again. I then got escalated to 2nd tier support at AppleCare who spent some time trying to fathom the problem despite not being able to deal with Account issues at AppleCare.

We went through various steps, one of which was to try my mobileme appleid (uses a completely different email address to the AppleID I want to use). This works on facetime without any issue, so that's all good.

Next we tried to reuse the AppleID I want to use, but reverted to the same error. Although interestingly now, a second error message box appears in it's own window (rather than within the FaceTime App) stating that my AppleID was already in use. This corresponds to some of the other experiences posted relating to this issue...

Next, we changed the AppleID & Primary Email address on my appleID account to an old hotmail account that I have, to see if the verification process worked. We did this successfully and I could sign into facetime using the AppleID. However, the AppleID and the primary email address were now my hotmail address not the address I wanted, so this wasn't the solution, but proves that my AppleID account is working in every other aspect for FaceTime purposes.

Next we tried to revert the AppleID and primary email address back to my personal email address, during this process no response is received on the web page, the progress bar takes a while to complete, but no message to say that my account details have changed etc and the account remains un-altered. So clearly there is some issue with the AppleID I want to use.

So currently, my AppleID is linked to an old hotmail account that I no longer use and all my iTunes credentials / iPhone etc is complaining that my AppleID is invalid (because it's been changed). iTunes seems to be easy enough to resolve by logging out and back in again with the hotmail address, but I cant update apps on my phone at the moment as it keeps prompting for my AppleID password for the old AppleID and I can't seem to change it (but that's another story/___sbsstatic___/migration-images/migration-img-not-avail.png).

We then thought we'd try and use the appleid website to see if it could identify an account using my AppleID (eg using the Forgot your AppleID link). This couldn't find a corresponding match for my AppleID as you might expect since we'd just replaced it with a different one. So in theory, my old AppleID should be available to revert back onto my account. Yet it won't work.

The AppleCard 2nd line support then said they would have to escalate it to iTunes support on my behalf. Yesterday I received an email to say that I can't change my AppleID to my old AppleID because it is already in use/___sbsstatic___/migration-images/migration-img-not-avail.png/___sbsstatic__ _/migration-images/migration-img-not-avail.png/___sbsstatic___/migration-images/ migration-img-not-avail.png So clearly they haven't bothered to read the AppleCare of iTunes Support case history and I have had to re-explain the issue for a 4th time

So, now I'm waiting for some further feedback from Apple on this (from iTunes support) and in the mean time, no app updates etc on my phones for me 😟

Will post back here once we get any further.

Cheers

Barry