iphone 'others' space taking too much memory

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iphone 'others' space taking too much memory

I recently synced my iphone 4 with itunes 10.1.2, turns out that under the capacity bar, there's this portion named 'others'. It took up 6.2GB of space! Is there anyway to remove/reduce this amount of space?

Macbook Pro, Mac OS X (10.6.6), iphone 4 os 4.2.1

Posted on Feb 26, 2011 12:56 AM

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Answer 1

Ingo2711

Level 9

70,095 points

Feb 26, 2011 10:45 AM in response to TeoJinHao

Welcome to the discussions,
You'll have to restore the phone to reduce the size of the "other" section on your phone. Probably something went wrong during a sync or data got damaged and can't be read anymore, that's why the size grew. Normally it should be around 0.5GB

Restoring: http://support.apple.com/kb/HT1414

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Answer 2

JasonYe

Level 1

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Feb 26, 2011 6:59 PM in response to Ingo2711

Hi, thanks for instruction.
How about the volume of 'others' at which iphone should be restored?
My others now is about 0.57G.
I have no idea how it will be growing.

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Answer 3

Ingo2711

Level 9

70,095 points

Feb 27, 2011 2:54 AM in response to JasonYe

@jasonYe,
if your other is above 0.8GB you should have a closer look at your sync process. Sometimes data gets stored in the other section which will be removed during the next sync, for example if you install an update of a 4rd party app. So no worries at 0.57GB 🙂

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Answer 4

JasonYe

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Feb 27, 2011 3:53 AM in response to Ingo2711

Thanks, Ingo, 8-)

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Answer 5

Mar 13, 2011 9:30 PM in response to TeoJinHao

I did all the reformat and restore thing but the memory just won't come back.

Then I fould out that if you are using a new iPhone and syncing your old phone's data (minus some old apps that you think you do not required anymore), chances are that some media players (such as w.tv and o-reader) still have residual data on your phone.

Try to recall these media player apps, redownload the apps, and delete the media files.

I wiped 4.15GB using the above. Hope it helps you too. If it does, please repost and spread the word.

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Answer 6

rodneybn

Level 1

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May 15, 2011 4:44 AM in response to TeoJinHao

I had a big other section but then I tried to install a Navigation App that is 1.7GB. I tried to install the application and it failed. After it failed my other section went up by 1.7GB. I am guessing this is no coincidence.

I used DiskAid as I heard others talking about it and was strolling through. I went to Media and then PublicStaging where the folder is 1.9GB. My other section is 2.9GB through iTunes. I went into the folder and saw the App that I tried to install and another app. The app I tried to install was 1.7GB and the folder with the same name as the app I tried to install was 1.7GB. This cannot be a coincidence. The other folder in the PublicStaging is 170MB which is Office 1.1.0.ipa and I have no idea what it is but it must be Microsoft Office related from an educated guess and I am not too bothered about it as I want to reclaim the 1.7GB or as much of the 2.9GB.

I want to ask what if I should delete this folder or should iTunes or the iPhone delete it automatically. It has been a couple of days and I tried to Restore from Backup but I only have one backup which was backed up after I installed the App and it failed. Any help would be great as I have a trial version of DiskAid which only has 14 Days Left on Trial Mode.

Also the "Media>iTunes_Control>Music" folder has 12MB and 50 Folders which makes sense except for the folders as I only have 3 Songs as I listen to the Radio most of the time. Every other folder has a reasonable amount of size except for PublicStaging.

I use a Windows 64-bit Laptop with the Latest Version of iTunes, iOS and DiskAid. I also do not want to restore my iPhone as I do not want to lose my inApp Data.

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