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Iphone mail, Outlook and deleting

14674 Views 12 Replies Latest reply: Mar 5, 2011 8:20 AM by jaybird07 RSS
jaybird07 Calculating status...
Currently Being Moderated
Feb 26, 2011 10:56 AM
I guess I'm different than most people on here. I don't want to keep emails on my phone. I use Outlook and I love it. I want to get my emails on my Iphone when I am away from my pc but when I open Outlook I want all of my emails to go there and disappear from my phone. That part is working correctly. However I also get a lot of personal emails that I don't want to view on the job. I want to be able to delete them from the phone but have them stay on the ATT server so when I open Outlook they are there. I have the setting on my Iphone set to Never remove from server when deleted but it still deletes it and I don't get it when I open Outlook. Any suggestions?
MC678LL, iOS 4, 32 GB
  • Allan Sampson Level 10 Level 10 (122,170 points)
    Currently Being Moderated
    Feb 26, 2011 12:14 PM (in response to jaybird07)
    If the account is an IMAP account, selecting a received message for deletion in the account's Inbox mailbox on your iPhone will remove the message from the account's Inbox mailbox on the server placing the message in the account's Trash mailbox. If the account's Trash mailbox is stored on the server with Outlook and with the iPhone, the account's Trash mailbox is kept synchronized with the server along with all other server stored mailboxes. All server stored mailboxes with an IMAP account are kept synchronized with the server with each email client used to access the account.

    With a POP account, deleting a message from the account's Inbox mailbox does not affect the message remaining on the server unless you have remove messages from the server when moved from Inbox. The message should be available to download with Outlook after doing so, and vice-versa - unless you have the POP account settings with Outlook set to remove messages from the server after being downloaded by Outlook. Messages are not kept synchronized with the server with a POP account.
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.6.6),  iPod w/Video 30GB,  iPhone 4 32GB
  • Allan Sampson Level 10 Level 10 (122,170 points)
    Currently Being Moderated
    Feb 28, 2011 4:13 AM (in response to jaybird07)
    As I stated:

    +With a POP account, deleting a message from the account's Inbox mailbox does not affect the message remaining on the server unless you have remove messages from the server when moved from Inbox. The message should be available to download with Outlook after doing so, and vice-versa - unless you have the POP account settings with Outlook set to remove messages from the server after being downloaded by Outlook. Messages are not kept synchronized with the server with a POP account.+

    I had a blackberry and I could delete emails from it and they stayed on the server so I'm not sure why the Iphone won't do it.


    A Blackberry is not an iPhone. Different from a Blackberry, the iPhone's Mail app communicates direct with the incoming mail server for an email account - no different from accessing an email account with an email client on your computer such as with Outlook, not through a 3rd party dedicated email delivery service that is located in Canada which includes options that are not available with an email client that communicates direct with the incoming mail server as with every other email client.
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.6.6),  iPod w/Video 30GB,  iPhone 4 32GB
  • Allan Sampson Level 10 Level 10 (122,170 points)
    Currently Being Moderated
    Feb 28, 2011 2:09 PM (in response to jaybird07)
    You're welcome.

    It should not be.

    Have you confirmed your account settings with Outlook for removing messages from the server after being downloaded by Outlook?

    Have you checked the account via webmail access using a browser to comfirm the messages have been removed from the server?

    Do you have Outlook running and actively checking the account for new messages while your iPhone is doing the same. A limitation with a POP account is only one email client at a time can be checking the incoming mail server for new messages and/or downloading new messages available at the incoming mail server.

    No such problem or limitation with an Exchange or IMAP account.
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.6.6),  iPod w/Video 30GB,  iPhone 4 32GB
  • Allan Sampson Level 10 Level 10 (122,170 points)
    Currently Being Moderated
    Mar 4, 2011 5:35 PM (in response to jaybird07)
    Yes, I checked it. All of the messages that I delete at the Iphone are gone. They are not in the webmail inbox or trash folder. Where they are at is in the trash folder on the Iphone.


    The messages are in the account's Trash mailbox with the iPhone's Mail app? If so, this has nothing to do with removing messages from the server with a POP account - not unless you have remove messages from the server when removed from the Inbox mailbox selected for removing messages from the server with the account settings on your iPhone.

    Who is the email account provider for this account?
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.6.6),  iPod w/Video 30GB,  iPhone 4 32GB
  • Allan Sampson Level 10 Level 10 (122,170 points)
    Currently Being Moderated
    Mar 4, 2011 6:59 PM (in response to jaybird07)
    If you used the Yahoo account preset when creating the account on your iPhone, the account was created as an IMAP account. The proof you did so is having the option to store the account's Trash mailbox on the server or locally on your iPhone.

    Accessing an email account as a POP account with one email client and as an IMAP account with another email client is a recipe for problems and therein lies your problem.
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.6.6),  iPod w/Video 30GB,  iPhone 4 32GB
  • Allan Sampson Level 10 Level 10 (122,170 points)
    Currently Being Moderated
    Mar 5, 2011 8:26 AM (in response to jaybird07)
    You're welcome.

    The problem you were having could arise for one. Depending on what you are expecting, with the IMAP account all server stored mailboxes will be available and kept synchronized with the server. With the POP account, any message moved from the account's Inbox mailbox with the IMAP account will not be available with the POP account. With the POP account, if you remove messages from the server when downloaded the messages will not be available when accessing the IMAP account. Anyone who doesn't understand the differences between the two type of accounts will likely have unexpected results. Anyone who understands the differences can access each account accordingly so they get their expected results.
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.6.6),  iPod w/Video 30GB,  iPhone 4 32GB

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