Iphone mail, Outlook and deleting

Question

Level 1

4 points

Iphone mail, Outlook and deleting

I guess I'm different than most people on here. I don't want to keep emails on my phone. I use Outlook and I love it. I want to get my emails on my Iphone when I am away from my pc but when I open Outlook I want all of my emails to go there and disappear from my phone. That part is working correctly. However I also get a lot of personal emails that I don't want to view on the job. I want to be able to delete them from the phone but have them stay on the ATT server so when I open Outlook they are there. I have the setting on my Iphone set to Never remove from server when deleted but it still deletes it and I don't get it when I open Outlook. Any suggestions?

MC678LL, iOS 4, 32 GB

Posted on Feb 26, 2011 10:56 AM

Reply

Answer 1

Feb 26, 2011 12:14 PM in response to jaybird07

If the account is an IMAP account, selecting a received message for deletion in the account's Inbox mailbox on your iPhone will remove the message from the account's Inbox mailbox on the server placing the message in the account's Trash mailbox. If the account's Trash mailbox is stored on the server with Outlook and with the iPhone, the account's Trash mailbox is kept synchronized with the server along with all other server stored mailboxes. All server stored mailboxes with an IMAP account are kept synchronized with the server with each email client used to access the account.

With a POP account, deleting a message from the account's Inbox mailbox does not affect the message remaining on the server unless you have remove messages from the server when moved from Inbox. The message should be available to download with Outlook after doing so, and vice-versa - unless you have the POP account settings with Outlook set to remove messages from the server after being downloaded by Outlook. Messages are not kept synchronized with the server with a POP account.

Reply

Answer 2

jaybird07 Author

Level 1

4 points

Feb 27, 2011 7:47 PM in response to Allan Sampson

It is a POP account. I'm not interested in syncing both right now as outlook is where I archive my emails. As I stated in my original post, on my Iphone settings I have it selected to "never" remove deleted messages and yet when I delete an email on my Iphone it is gone when I open my Outlook. Currently I have to keep all my personal emails on my phone until I get home and open Outlook. Is there something with my att account that needs to be changed? I had a blackberry and I could delete emails from it and they stayed on the server so I'm not sure why the Iphone won't do it.

Reply

Answer 3

Feb 28, 2011 4:13 AM in response to jaybird07

As I stated:

+With a POP account, deleting a message from the account's Inbox mailbox does not affect the message remaining on the server unless you have remove messages from the server when moved from Inbox. The message should be available to download with Outlook after doing so, and vice-versa - unless you have the POP account settings with Outlook set to remove messages from the server after being downloaded by Outlook. Messages are not kept synchronized with the server with a POP account.+

I had a blackberry and I could delete emails from it and they stayed on the server so I'm not sure why the Iphone won't do it.

A Blackberry is not an iPhone. Different from a Blackberry, the iPhone's Mail app communicates direct with the incoming mail server for an email account - no different from accessing an email account with an email client on your computer such as with Outlook, not through a 3rd party dedicated email delivery service that is located in Canada which includes options that are not available with an email client that communicates direct with the incoming mail server as with every other email client.

Reply

Answer 4

jaybird07 Author

Level 1

4 points

Feb 28, 2011 2:03 PM in response to Allan Sampson

That makes sense. I will not compare the Blackberry to the Iphone again. I hated my Blackberry which is why I switched to the Iphone and I love it. Any ideas why it is deleting emails from the server when it is set not to remove them from the server? Thanks for your help, it is appreciated!

Reply

Answer 5

Feb 28, 2011 2:09 PM in response to jaybird07

You're welcome.

It should not be.

Have you confirmed your account settings with Outlook for removing messages from the server after being downloaded by Outlook?

Have you checked the account via webmail access using a browser to comfirm the messages have been removed from the server?

Do you have Outlook running and actively checking the account for new messages while your iPhone is doing the same. A limitation with a POP account is only one email client at a time can be checking the incoming mail server for new messages and/or downloading new messages available at the incoming mail server.

No such problem or limitation with an Exchange or IMAP account.

Reply

Answer 6

jaybird07 Author

Level 1

4 points

Mar 4, 2011 5:22 PM in response to Allan Sampson

Okay,Sorry this took so long. I finally got a break from work to check everything out.

Have you confirmed your account settings with Outlook for removing messages from the server after being downloaded by Outlook?
I have my Outlook set to remove the messages as soon as I open Outlook which is the way I want it to function. And it works as long as I do not delete them at the Iphone. I can read them and leave them and when I get home open Outlook and they are there.

Have you checked the account via webmail access using a browser to comfirm the messages have been removed from the server?

Do you have Outlook running and actively checking the account for new messages while your iPhone is doing the same. A limitation with a POP account is only one email client at a time can be checking the incoming mail server for new messages and/or downloading new messages available at the incoming mail server.

Reply

Answer 7

jaybird07 Author

Level 1

4 points

Mar 4, 2011 5:30 PM in response to jaybird07

Okay,Sorry this took so long. I finally got a break from work to check everything out.

Have you confirmed your account settings with Outlook for removing messages from the server after being downloaded by Outlook?
I have my Outlook set to remove the messages as soon as I open Outlook which is the way I want it to function. And it works as long as I do not delete them at the Iphone. I can read them and leave them and when I get home open Outlook and they are there.

Have you checked the account via webmail access using a browser to comfirm the messages have been removed from the server?
Yes, I checked it. All of the messages that I delete at the Iphone are gone. They are not in the webmail inbox or trash folder. Where they are at is in the trash folder on the Iphone.

Do you have Outlook running and actively checking the account for new messages while your iPhone is doing the same. A limitation with a POP account is only one email client at a time can be checking the incoming mail server for new messages and/or downloading new messages available at the incoming mail server.
No, Outlook is not running when I am getting email via the Iphone. I understand this process and the POP limitation. I only get email on the Iphone when I am away from the computer.

I hope you or someone can help.

Reply

Answer 8

Mar 4, 2011 5:35 PM in response to jaybird07

Yes, I checked it. All of the messages that I delete at the Iphone are gone. They are not in the webmail inbox or trash folder. Where they are at is in the trash folder on the Iphone.

The messages are in the account's Trash mailbox with the iPhone's Mail app? If so, this has nothing to do with removing messages from the server with a POP account - not unless you have remove messages from the server when removed from the Inbox mailbox selected for removing messages from the server with the account settings on your iPhone.

Who is the email account provider for this account?

Reply

Answer 9

jaybird07 Author

Level 1

4 points

Mar 4, 2011 5:55 PM in response to Allan Sampson

So I was looking at the phone again and in Settings-Mail-Yahoo-Account-Advanced-Deleted Mailbox I had it set to the Trash folder under "on my Iphone". I changed it to The Trash folder under "On The Server". Now when I delete at the Iphone it leaves it in the Trash folder on the server. But I want it to stay in the Inbox on the server. The account is a Yahoo ATT.net account.

Reply

Answer 10

Mar 4, 2011 6:59 PM in response to jaybird07

If you used the Yahoo account preset when creating the account on your iPhone, the account was created as an IMAP account. The proof you did so is having the option to store the account's Trash mailbox on the server or locally on your iPhone.

Accessing an email account as a POP account with one email client and as an IMAP account with another email client is a recipe for problems and therein lies your problem.

Reply

Answer 11

jaybird07 Author

Level 1

4 points

Mar 5, 2011 8:20 AM in response to Allan Sampson

So I deleted that mail account and set up a new one. Instaed of clicking on the yahoo tab I clicked other and completed everything. Now it works like it should. Thank you soo much for the patience. Eventually enough information presents itself that things start making sense I guess.
You mentioned having an one using imap and the other pop is a recipe for problems. What kind of problems could arise? The reason I ask is my wife's Iphone was set up the same as mine and she likes how hers is working and doesn't want to change anything.

Reply

Answer 12

Mar 5, 2011 8:26 AM in response to jaybird07

You're welcome.

The problem you were having could arise for one. Depending on what you are expecting, with the IMAP account all server stored mailboxes will be available and kept synchronized with the server. With the POP account, any message moved from the account's Inbox mailbox with the IMAP account will not be available with the POP account. With the POP account, if you remove messages from the server when downloaded the messages will not be available when accessing the IMAP account. Anyone who doesn't understand the differences between the two type of accounts will likely have unexpected results. Anyone who understands the differences can access each account accordingly so they get their expected results.

Reply