DanRyb

Q: 24" LED Display with 2011 15" MPB

Hey all,

I've had this 24" LED Cinema Display since it came out and have been using it with a 2010 MBP until now - I upgraded to a 2011 15" MPD (2.3 Core i7 with high-rest matte display) and now with this new MPD, I intermittently get the 24" LED display turning all black before going back to showing my display. It's happening pretty often. Is anyone else experiencing anything similar?

MacBook Pro, Mac OS X (10.6.6)

Posted on Feb 26, 2011 1:01 PM

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Q: 24" LED Display with 2011 15" MPB

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  • by elhombre,

    elhombre elhombre Aug 12, 2011 5:53 AM in response to DanRyb
    Level 1 (0 points)
    Aug 12, 2011 5:53 AM in response to DanRyb

    Seriously guys, just focus on the real issue here and stop naggin.

     

    Issue

    -----

    New computer makes your screen troublesome

    -----

     

    Solution

    -----

    Keep calling and complain (Apple, reseller, your blog, social media), send email to every tech blog in the world every day for a month.

    -----

     

    Some talk about firmware for the ACD, what about firmware for the actual computer which is the cause of this.

    I believe that the computer is the problem, not the screen. The screen just recieves signals, thunderbolt or no thunderbolt.

  • by BarrettF77,

    BarrettF77 BarrettF77 Aug 12, 2011 5:54 AM in response to Humanfly
    Level 1 (45 points)
    Aug 12, 2011 5:54 AM in response to Humanfly

    Humanfly, you're right.  I cooked the whole thing up.  Everything was a lie.  There is no hope of your display ever becoming flicker free, and the world is actually flat. 

     

    Perhaps if you spent as much time on the phone with apple as I did rather than crying on here with accusations you might get somewhere with apple.  Obviously you haven't done enough as I got further than you. 

     

    Being upset at Apple I understand. Trying to belittle those who are helping you is something else.  You don't work for apple, their policies are likely different, and they like to keep things secretive until they are ready. 

     

    You could always got get a PC. I hear they are very stable and MS has great support. :)

  • by iFrodo,

    iFrodo iFrodo Aug 12, 2011 5:59 AM in response to elhombre
    Level 1 (45 points)
    Mac OS X
    Aug 12, 2011 5:59 AM in response to elhombre

    I believe the computer is only part of the problem.

     

    Why? Because I had similar issues with MacBook late 2008 (first Unibody) and Mac Mini early 2009 (both with NVidia 9400M GPU), also it was far less frequent, and have seen reports of similar issues on MBP with NVidia 9400M/9600M when used with the 9400M (it was possible on these ones to use external screen with the NVidia chipset).

     

    So the screen has definitely an issue itself, it's not only the computer, which by the way works just fine with other screens.

    I think the fixes released until now fixed the issue with the computer itself, and what's missing is a fix for the screen itself.

  • by Humanfly,

    Humanfly Humanfly Aug 12, 2011 5:57 AM in response to DanRyb
    Level 1 (0 points)
    Aug 12, 2011 5:57 AM in response to DanRyb

    Do you think I haven't (as the rest of the people having this issue in the past 7 months)?

     

    Even to AppleCare customers, they keep saying on the phone a fix is coming, a fix is coming, for months and months. They aren't accountable of what they promise over the phone (unless you tape the conversation, which is illegal). So no, that's not an OFFICIAL statement. If I'd sue them for each time I've been told the wrong thing by Apple staff (inc. Geniuses), I'll be rich suing them for 'officially' lying to me.

     

    Apple is a great company and does great products, etc. but what we need is an statement somewhere, written, where they acknowledge this issue and they are working on it. After all this time, I'd be happy to see a time frame for it as well. That's what I expect. Not people telling us for months over the phone 'a fix is coming' because they know they can get away with that.

  • by williamfromandover,

    williamfromandover williamfromandover Aug 14, 2011 5:10 AM in response to BarrettF77
    Level 1 (0 points)
    Aug 14, 2011 5:10 AM in response to BarrettF77

    @BarrettF77  I know you can't say much, but are you able to say if this is a Thunderbolt fix only, or if it covers regular 24" ACD on regular MACs?  If there is hope, I'll keep hanging in there with this blinkingbeauty.

  • by iFrodo,

    iFrodo iFrodo Aug 14, 2011 5:50 AM in response to williamfromandover
    Level 1 (45 points)
    Mac OS X
    Aug 14, 2011 5:50 AM in response to williamfromandover

    @william

    It's not limited to Thunderbolt Macs, I had this issue with MacBook Alu Unibody of 2008 and Mac Mini 2009, both have NVidia 9400M as graphic chipset. The symptoms were identical (intermitent flash to solid black), and as you can see here I'm not the only one having experienced this issue on Macs without Thunderbolt: https://discussions.apple.com/thread/1902288?tstart=0

     

    So it clearly does requires a fix that is not limited to Thunderbolt, and I think a fix in the screen firmware itself, to have the issue fixed. I doubt it'd be possible to fix it with Thunderbolt firmware only even on Macs with Thunderbolt, and even if it was the case this would obviously not fix the issue for those who have it on Macs without Thunderbolt (https://discussions.apple.com/thread/1902288?tstart=0).

     

    If BarrettF77 is not lying and does really have a beta firmware for the screen, that'd not be surprising, as it's not only a Thunderbolt issue, this issue exists also with some Macs without Thunderbolt, like the ones using NVidia 9400M, so that is quite logical that the fix comes in form of a screen firmware update, as there is clearly an issue with the screen itself, and not only with Thunderbolt (otherwise the issue would only occurs on Thunderbolt Macs, which is not the case).

  • by MortgageGod,

    MortgageGod MortgageGod Aug 14, 2011 6:42 AM in response to iFrodo
    Level 1 (0 points)
    Aug 14, 2011 6:42 AM in response to iFrodo

    iFrodo wrote:

     

     

    If BarrettF77 is not lying and does really have a beta firmware for the screen,

    WOW, if he is lying???? Come on! If you look back a few posts, BarrettF77 was one of the ones doubting me, as he too was getting the same results you guys seem to get when calling apple care. However, obviously he did not give up when they told him there is no beta firmware. We are not talking about UFO's, BigFoot, Aliens or Ghosts, we are talking about a fix to the Flickering ACD.

     

    Exactly what is there to gain by lying? Nothing, no upside! Take the advice or not. It is your screens that are not working after all, ours work now!

  • by iFrodo,

    iFrodo iFrodo Aug 14, 2011 10:25 AM in response to MortgageGod
    Level 1 (45 points)
    Mac OS X
    Aug 14, 2011 10:25 AM in response to MortgageGod

    Don't react like that, I do believe both of you. The "if" is just to avoid overeaction of those who don't believe the existence of the beta firmware

     

    Btw, that's a good sign Apple accepts to provide beta version under NDA to some public people, it indicates that they are already well advanced in their internal testing and the acceptance of you testing it under NDA is the next move to confirm the fix. The release is not too far away apparently considering that the fix seems to work

  • by MortgageGod,

    MortgageGod MortgageGod Aug 14, 2011 10:34 AM in response to iFrodo
    Level 1 (0 points)
    Aug 14, 2011 10:34 AM in response to iFrodo

    ROFLMAO!

     

    I am sorry that most of you are having trouble getting apple to acknowledge the exeistence of the illusive Beta Firmware. They really don't want people to know too much about it or really even it's existence untill it is perfected, while it is working for the flickering, who knows if it caused or will cause any other issues... .

     

    They obviously want to keep this on the DL.

  • by ptaylor874,

    ptaylor874 ptaylor874 Aug 14, 2011 11:03 AM in response to BarrettF77
    Level 1 (0 points)
    Aug 14, 2011 11:03 AM in response to BarrettF77

    BarrettF77 wrote:

     

    You could always got get a PC. I hear they are very stable and MS has great support.

     

    And here I was believing that you might actually have beta firmware.  With that statement, I'm convinced that you are a pathological liar. 

  • by williamfromandover,

    williamfromandover williamfromandover Aug 14, 2011 11:38 AM in response to iFrodo
    Level 1 (0 points)
    Aug 14, 2011 11:38 AM in response to iFrodo

    Thanks, guys, for helping to get closer to a cure.  Mine has been hauled into the Genius Bar several times, and several hours were spent on the phone with Apple Tech Support, and so far, they tell me to basically chase my tail. 

     

    It is wider spread than you say.  My Mac Pro, 2x2.66 Dual Core Xeon,  with NVIDIA GeForce 7300 GT, is having the same issue. 

     

    Many of my black-outs seem to happen randomly, but somewhere around a quarter of them are related to doing something - moving the mouse, clicking the mouse, etc.  Does that match up with anyone else's experience?

  • by MortgageGod,

    MortgageGod MortgageGod Aug 14, 2011 1:29 PM in response to williamfromandover
    Level 1 (0 points)
    Aug 14, 2011 1:29 PM in response to williamfromandover

    William, mine was mainly when it was first Plugged in to the thunderbolt and USB ports. It would do it a few times, on and off, then it would rarely do it after that. It seems I was lucky!

  • by BarrettF77,

    BarrettF77 BarrettF77 Aug 14, 2011 7:38 PM in response to ptaylor874
    Level 1 (45 points)
    Aug 14, 2011 7:38 PM in response to ptaylor874

    PTaylor, there's nothing wrong with a little Sarcasm from time to time.   

     

    Vista was what made me make the switch and MS couldn't care less about losing customers.  Thankfully, Apple has been different. 

  • by jordanfromgainesville,

    jordanfromgainesville jordanfromgainesville Aug 15, 2011 1:53 PM in response to iFrodo
    Level 1 (5 points)
    Aug 15, 2011 1:53 PM in response to iFrodo

    But most people have only had this problem after upgrading to 2011 mac's with Thunderbolt.  I had zero issues even running 10.6.8 on a 2008 MBP and 2011 MBA - only after upgrading to a new Thunderboldt enabled MBP.  The black flickering is soooo fricking anoying but seems to dissapate after a couple hours of usage.  Weird.  I feel like calling apple support isn't going to do jack **** for me given everyones' story on here.  I'm just going to wait it out.

  • by Drew5red,

    Drew5red Drew5red Aug 16, 2011 2:17 PM in response to DanRyb
    Level 1 (0 points)
    Aug 16, 2011 2:17 PM in response to DanRyb

    Software update 10.7.1 released today. Anyone see an improvement with the flickering on the 24" ACD?

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