8 Replies Latest reply: Feb 27, 2011 4:53 PM by Demo
Denson99 Level 1 Level 1 (0 points)
After the new update, my volume buttons on the side of my iPad no longer work. I can still control the volume by double clicking on the home button, but it is annoying not being able to use the up and down buttons on the side.

Has anyone else had or have this issue? Is there a fix?

MB294LL, Windows 7
  • Mac Medic (be@MacOSG.com) Level 6 Level 6 (17,290 points)
    Try these basic troubleshooting steps to eliminate a software issue.




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  • Demo Level 10 Level 10 (84,650 points)
    And here are some of those steps. See the hard reset especially.

    These are basic steps you can try if apps suddenly quit on you or if the your IPad starts to behave erratically. Quite often these simple fixes will resolve your issue.

    Quit the app by double tapping the home button to bring up the multitasking/recents tray at the bottom, hold down on any of the app icons in the tray until all the icons wiggle, then tap the minus sign in the corner to quit the offending app or apps. Try your app again.

    Restart the iPad by holding down on the sleep button at the top of the iPad until the red slider appears, then slide to the right to power off the iPad. Turn the iPad on again by pressing the sleep button until the Apple logo appears. Once the iPad has fully rebooted, find your app, and tap the icon to relaunch.

    Try a hard reset by pressing and holding down on the sleep button at the top of the iPad while holding down on the home button at the bottom, until the Apple logo appears and the iPad restarts. Launch the app again and see what happens.

    Other helpful tips can be found in the iPad User Guide starting on page 170 in Tips and Troubleshooting.
  • Mac Medic (be@MacOSG.com) Level 6 Level 6 (17,290 points)
    I don't see why Apple includes this tip--especially after telling you to restart first. When you restart, the app is going to quit anyway. Also, I tried the tip and the app was still running in the Mustitasking tray.






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  • Demo Level 10 Level 10 (84,650 points)
    Mac Medic (be@MacOSG.com) wrote:
    I don't see why Apple includes this tip--especially after telling you to restart first. When you restart, the app is going to quit anyway. Also, I tried the tip and the app was still running in the Mustitasking tray.

    Don't shoot the messenger.
    You launched an app, tried a hard reset and the app was still running when you rebooted? Is that correct?
  • Mac Medic (be@MacOSG.com) Level 6 Level 6 (17,290 points)
    No. I just opened Safari, help the Sleep/Wake button down until the slider came up and then held the Home button down--just like it says. When I double-clicked the Home button, there the Safari was, still running in the multitasking tray.
  • Demo Level 10 Level 10 (84,650 points)
    I tried it myself and now I see what you mean. I know that there is a fair amount of discussion as to which of those apps are still running and which are merely there as part of the recently used apps, but you are the doctor/medic so you know the ins and outs of the whole multitasking/recent apps situation better than I do.
  • Denson99 Level 1 Level 1 (0 points)
    The volume is not just with apps, it is in general. The volume buttons on the side does not work at all. I have tried restarting, it does not fix. I am at a lost, but thanks.
  • Demo Level 10 Level 10 (84,650 points)
    You tried a reset and that didn't help so If you can still control the volume with the software in the recents tray, I would have to assume that the switch is broken. Better take your iPad to an Apple Store and have them take a look at it.