Q: Is it my graphics card that is causing the crash / freezing?

I have the EXACT, and I mean almost verbatim, problem with my computer. I also have about a month remaining on my warranty, but the thing is I've already taken it to the apple store. Thanks to a very unhelpful employee named Ken, I was told that there was absolutely nothing wrong with my computer, but of course he didn't so much as take a look at the panic logs. So I was sent home to experience intermittent crashes over and over again. Here's my log...

Interval Since Last Panic Report: 608 sec
Panics Since Last Report: 1
Anonymous UUID: F71B231C-353D-49F0-8B98-48EC69AA95D7

Wed Mar 2 11:06:04 2011
panic(cpu 0 caller 0x9cdbfa): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f3aa000 0x0a5480a2, D0, P0/4
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x55122358 : 0x21b50c (0x5d4438 0x5512238c 0x223974 0x0)
0x551223a8 : 0x9cdbfa (0xbe32bc 0xc53940 0xbf2424 0x0)
0x55122448 : 0xae8640 (0x8d63804 0x850d004 0x100 0x0)
0x55122498 : 0xadf639 (0x850d004 0x100 0x551224c8 0x9bd6d7)
0x551224c8 : 0x16d09ce (0x850d004 0x100 0x438004ee 0x0)
0x55122608 : 0xb072bd (0x850d004 0x9737004 0x0 0x0)
0x55122648 : 0x9d6e63 (0x850d004 0x9737004 0x0 0x0)
0x551226e8 : 0x9d346f (0x0 0x9 0x0 0x0)
0x55122898 : 0x9d54a3 (0x0 0x600d600d 0x702b 0x551228c8)
0x55122968 : 0xc98652 (0xc1d00040 0xbfef0033 0xbfef0034 0x857c)
0x551229d8 : 0xca7e38 (0xade9600 0xab8cc00 0x55122a48 0x1)
0x551229f8 : 0xccca20 (0xab8cc00 0xb 0x55122a18 0x8010)
0x55122a28 : 0xccd23b (0x9899000 0x0 0x55122a4c 0x0)
0x55122a58 : 0xcad485 (0x9899000 0x769eb080 0x0 0x102)
0x55122aa8 : 0xc6f68e (0x4646a000 0x0 0x0 0x3)
0x55122b18 : 0xc6ee0c (0x4646a000 0x0 0x2 0x3)
0x55122b48 : 0xc6e1f4 (0x4646a000 0x0 0x18 0x4fdd38)
0x55122b78 : 0xc73616 (0x4646a000 0x1 0x18 0xc75c85)
0x55122bb8 : 0x565f3a (0x4646a000 0x1 0x18 0x55122be0)
0x55122c38 : 0x5662f4 (0xcf0b70 0x4646a000 0x887ab80 0x2)
0x55122c88 : 0x566bdb (0x4646a000 0xa 0x55122cd0 0x0)
0x55122da8 : 0x285bce (0x4646a000 0xa 0x887ab80 0x2)
0x55123e58 : 0x21d8ba (0x887ab58 0x8d155a0 0x1fda28 0xef07)
0x55123e98 : 0x210a3a (0x887ab00 0x0 0x973dd50 0xa2e4e30)
0x55123ef8 : 0x216c9d (0x887ab00 0x0 0x0 0x0)
0x55123f78 : 0x295156 (0x8ef59a8 0x0 0x0 0x0)
0x55123fc8 : 0x2a148d (0x8ef59a4 0x1 0x10 0x8ef6de4)
Kernel Extensions in backtrace (with dependencies):
com.apple.GeForce(6.2.6)@0xc55000->0xd0afff
dependency: com.apple.NVDAResman(6.2.6)@0x967000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000
com.apple.nvidia.nv50hal(6.2.6)@0x159a000->0x19aefff
dependency: com.apple.NVDAResman(6.2.6)@0x967000
com.apple.NVDAResman(6.2.6)@0x967000->0xc54fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

BSD process name corresponding to current thread: WindowServer

I'd really love to know what I should do, since I believe I'm entitled to have this problem acknowledged and repaired under warranty. I don't know if they just don't feel like fixing it for me or what, but I don't want to get stuck with a bill I never should of had to pay.

Ritcho --

Welcome to Apple Discussions!
We're not staff, but other Mac users here, asking questions and sharing solutions.

I think you're right on the money.
Take it in before your warranty runs out, OK?

plural --

Call the manager of the Apple Store.
Ask to bring it in again, talk with another Apple tech who will look at your KP Report.

I just brought it in again and patiently explained everything about the kernel panics, showed them the logs, told them that when I brought it in 6 months ago they didn't do anything and I've had to deal with the problem for a while.....

Response: You're Flash driver isn't up to date!

That would be great if it happend only when I was using flash, but that isn't the case. Am I just going to a bad apple store??? They seem so against admitting that I need a new logic board, they keep telling me that right now apple is still investigating and they can't do anything else for me at the moment. They actually told me to "stay off as many flash based websites as possible" I feel like I'm going to snap talking to these people.. Stay off of flash sites?!?!?! Really?? How bout you make my computer work so that the $2000 dollars I paid you allows me to visit any site I **** well please, as frequently as I **** well please.

Somebody please tell me how to get them to live up to the conditions of the warranty, because this is the second time I've come in with the problem and each time they have some new ******** reason when it's obvious that it's just a faulty graphics card.

Sorry for the ranting.. this is just so unbelievably frustrating.

Call Steve Jobs.

Call the Apple Care line and talk to someone there. They may send out a box to ship it to them, and once they get it, they'll run the diagnostic test on it, (hopefully) see the **-up, and replace the logic board for you. Apple Store "geniuses" haven't been much help to me in the past and I usually have to send it in myself.

Case-in-point: My wife's optical drive got some smoothy on the felt, and it hardened it so it was either not ejecting discs or scratching them on the way in or out. We took it to the AS Genius Bar, and the guy looked at the computer with the tiny little scratches and a very small dent (caused by a zipper from the bag) by the battery lights, and said that it was severely damaged and Apple Care will not cover the optical drive. I gave him a few choice words and we left.

I called Apple Care, they sent a box, and we shipped it off like a month later. We got it back in THREE DAYS with a new optical drive and a new casing for sticky keys.

Sometimes it better to cut out the middleman (or woman) and just send it in.

I didn't realize you could cut the apple store out of the equation like that...

The only thing I'm worried about is that this problem is notorious for being undetectable by the apple hardware test. I've had it run at the store, and run both short and long versions myself at home to no avail. I've read other posts and apparently I'm not the only one with this problem, seems I'm just the only one who can't get apple to fix it for me.

So I believe that when I send it in, they'll just say their test found no problems and send it back.. Although if I can't come up with anything else it's definitely worth a shot.

Thank you for the response.

@Ritcho

Please let me know what happens when you take your computer to the apple store. I'd like to know if maybe I'm just being screwed over by a money hungry manager.

Hi, I have a similar problem. Yesterday my Macbook Pro suffered the first Kernel Panic.


This is the log.


Sun Mar 6 19:42:25 2011
panic(cpu 3 caller 0x2a9d27): Double fault at 0x002578a4, thread:0xa66db7c, trapno:0x8, err:0x0,registers:
CR0: 0x8001003b, CR2: 0x5c2a7f48, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x722e5000, EBX: 0x0000000e, ECX: 0x02dcfebc, EDX: 0x00000000
ESP: 0x5c2a7f50, EBP: 0x5c2a8098, ESI: 0x00000001, EDI: 0x5c2a8190
EFL: 0x00010206, EIP: 0x002578a4

Backtrace (CPU 3), Frame : Return Address (4 potential args on stack)
0x55100fb8 : 0x21b50c (0x5d4438 0x55100fec 0x223974 0x0)
0x55101008 : 0x2a9d27 (0x595f04 0x595fff 0x2578a4 0xa66db7c)
0x551010f8 : 0x2a18f2 (0x0 0x6f697461 0x6c61566e 0x2f3c6575)
0x5c2a8098 : 0x2aa8b2 (0x2dcfebc 0x722e5000 0x0 0x1)
0x5c2a8178 : 0x2a09a8 (0x5c2a8190 0x0 0x5c2a8b28 0x1244ada)
0x5c2a8188 : 0x1244ada (0xe 0x10450048 0x5c2a0010 0x4f0010)
0x5c2a8b28 : 0x122214c (0x46320000 0xeded800 0x0 0x0)
0x5c2a8b68 : 0x12224b8 (0x46320000 0xeded800 0xea894ce3 0x48f6894c)
0x5c2a8ba8 : 0x15e36df (0x46320000 0x8fcdd80 0x4 0x0)
0x5c2a8bd8 : 0x4ff67e (0x8fcdd80 0x0 0x1 0xe105c00)
0x5c2a8bf8 : 0x4ff699 (0x8fcdd80 0x0 0xc8458b48 0xec556348)
0x5c2a8c18 : 0x15e3a48 (0x8fcdd80 0x3373c055 0xc0458b48 0xb0458948)
0x5c2a8c48 : 0x1238a1d (0x8fcdd80 0x39e80000 0x480013a6 0x5b48c483)
0x5c2a8c88 : 0x1223663 (0x46320000 0xeded400 0x51358d48 0xffee976f)
0x5c2a8cc8 : 0x12239e0 (0x46320000 0x0 0x99409b05 0x71489ee)
0x5c2a8d28 : 0x1223e44 (0x46320000 0x0 0x0 0x0)
0x5c2a8d68 : 0x12220ec (0x46320000 0x0 0x0 0x0)
0x5c2a8da8 : 0x12224b8 (0x46320000 0xecdbd00 0x58b48d1 0xee993fd0)
0x5c2a8de8 : 0x15e36df (0x46320000 0x8fe3dc0 0x4 0x0)
0x5c2a8e18 : 0x4ff67e (0x8fe3dc0 0x0 0x1 0xe11f400)
0x5c2a8e38 : 0x4ff699 (0x8fe3dc0 0x0 0x8948ee9d 0x8948d845)
0x5c2a8e58 : 0x15e3a48 (0x8fe3dc0 0x8b480013 0x993f0b05 0x3c8b41ee)
0x5c2a8e88 : 0x1238a1d (0x8fe3dc0 0x8b4808ec 0x9d5e3305 0xc08548ee)
0x5c2a8ec8 : 0x1223663 (0x46320000 0xee0b000 0x5b08c483 0x4855c3c9)
0x5c2a8f08 : 0x12239e0 (0x46320000 0x0 0x8948e589 0x894cf05d)
0x5c2a8f68 : 0x1223e44 (0x46320000 0x0 0x0 0x0)
0x5c2a8fa8 : 0x12220ec (0x46320000 0x0 0x0 0x0)
0x5c2a8fe8 : 0x12224b8 (0x46320000 0xedb8000 0x46 0x226e9c)
0x5c2a9028 : 0x15e36df (0x46320000 0x929a3c0 0x4 0x0)
0x5c2a9058 : 0x4ff67e (0x929a3c0 0x0 0x1 0xe101200)
0x5c2a9078 : 0x4ff699 (0x929a3c0 0x0 0x5c2a90a8 0x52e9dc)
0x5c2a9098 : 0x15e3a48 (0x929a3c0 0xb0 0x1 0x55075000)
Backtrace continues...
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleIntelHDGraphics(6.2.6)@0x1220000->0x12cefff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000
com.apple.iokit.IOSurface(74.2)@0x15df000->0x15e9fff

BSD process name corresponding to current thread: WebKitPluginHost

Mac OS version:
10J567

Kernel version:
Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 5100638748781
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.1.5 (addr 0x141d000, size 0x65536) - last unloaded 91983801060
loaded kexts:
com.taoeffect.ispy.kext 2.0.1
com.apple.filesystems.msdosfs 1.6.3 - last loaded 1323687728374
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.ntfs 3.3
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AudioAUUC 1.13
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.driver.AppleIntelHDGraphics 6.2.6
com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
com.apple.filesystems.autofs 2.1.0
com.apple.driver.ACPISMCPlatformPlugin 4.5.0d5
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.GeForce 6.2.6
com.apple.driver.AppleGraphicsControl 2.8.68
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleUSBCardReader 2.5.8
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.driver.AppleIRController 303.8
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.driver.AppleSMC 3.1.0d3
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 312
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0


Anyway, I had two keyboard freezes, in the first one the trackpad worked but not in the second one.


Thanks everyone that could help us!!

Message was edited by: gdlinker

gd --

What's iSpy and why is it on your Mac?

gd --

What's iSpy and why is it on your Mac?

iSpy is Espionage, a software that allows you to encrypt information in your Mac through a password.

Message was edited by: gdlinker

So you're beyond the demo period and it's paid for?
Is it up-to-date?

Thanks for your help. Finnally Apple will change that Macbook Pro for the new ones.

I remember that Espionage was out-to-date.

Could it be the issue?

However, as now I don't have that Macbook Pro, Apple tooks it yesterday, it doesn't matter.

Good.