Ritcho
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Q: Is it my graphics card that is causing the crash / freezing?

During the last week my computer has been freezing. Nothing changes on the screen but keyboard mouse unresponsive. If listening to music it makes a horrible sound when it crashes. Below are the 3 kernel reports i collected. They seem to point to the graphics card but i'm not an expert. I have about a month left on my warranty - be great if anyone could suggest what i should do.

Thanks in advance.


1

Kernel Extensions in backtrace (with dependencies):
com.apple.GeForce(6.2.6)@0xc55000->0xd0afff
dependency: com.apple.NVDAResman(6.2.6)@0x967000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000
com.apple.nvidia.nv50hal(6.2.6)@0x1585000->0x1999fff
dependency: com.apple.NVDAResman(6.2.6)@0x967000
com.apple.NVDAResman(6.2.6)@0x967000->0xc54fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

2

Kernel Extensions in backtrace (with dependencies):
com.apple.nvidia.nv50hal(6.2.6)@0x157b000->0x198ffff
dependency: com.apple.NVDAResman(6.2.6)@0x967000
com.apple.NVDAResman(6.2.6)@0x967000->0xc54fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

3


Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AGPM(100.12.19)@0xd26000->0xd30fff
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
com.apple.nvidia.nv50hal(6.2.6)@0x157b000->0x198ffff
dependency: com.apple.NVDAResman(6.2.6)@0x967000
com.apple.NVDAResman(6.2.6)@0x967000->0xc54fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

Macbook Pro 2.66 i7, Mac OS X (10.6.6)

Posted on Feb 27, 2011 5:07 PM

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Q: Is it my graphics card that is causing the crash / freezing?

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  • by gklop,

    gklop gklop May 24, 2011 11:10 PM in response to Ritcho
    Level 1 (0 points)
    May 24, 2011 11:10 PM in response to Ritcho

    Well, just got my Macbook pro back today after having the logic board replaced. Happy to say that everything is working well and it appears to be stable once again.

     

    As for the warranty, after a phone call with the apple representative it was completely covered. No complaints with that at all! Thank you Apple.

     

    Good luck to everyone else experiencing this problem, hope you come right!

     

    Regards

     

    Greg

  • by prbsparx,

    prbsparx prbsparx May 24, 2011 11:19 PM in response to Ritcho
    Level 1 (30 points)
    May 24, 2011 11:19 PM in response to Ritcho

    Each of you that are having a problem with your MacBook Pros. There is a known problem with certain MacBook Pros. The nVidia Processor in the machines listed on Apple's knowledgebase article are covered under Apple's extended repair policy, and in many cases will have the logic board repaired free of charge.

     

    Please see Apple's knowledge base article: http://support.apple.com/kb/TS2377

  • by sdreyf,

    sdreyf sdreyf May 26, 2011 6:03 AM in response to prbsparx
    Level 1 (0 points)
    May 26, 2011 6:03 AM in response to prbsparx

    The problem you're referring to is not applicable for a MBP 2010.

     

    My MBP was repaired with a new logic board and the issue has disappeared. It's been now 3 days without a single crash. I think I'll get the AppleCare before the original warranty expires, just in case.

     

    Sébastien

  • by prbsparx,

    prbsparx prbsparx May 26, 2011 11:22 AM in response to sdreyf
    Level 1 (30 points)
    May 26, 2011 11:22 AM in response to sdreyf

    That is correct. I failed to see the "Product Info" at the bottom of posts. Just started using the forums, still getting used to that feature.

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