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There was a problem -- LOCALIZE

Trying to order prints from Aperture (after some pretty clunky signing into my Apple account) I got an error message that said only "There was a problem -- LOCALIZE."

Anyone know what that means or how to deal with it?

Thanks.

MBP 15" i7, 2.8GHz, hi-res, non-glare, Mac OS X (10.6.6), iPod Touch 4G, iPod Nano 5G, Aperture 3.1.1

Posted on Feb 28, 2011 6:43 PM

Reply
19 replies

Aug 18, 2011 8:23 AM in response to Mechmess

Keep in mind that this isn't Apple support here. We're all just users like yourself, volunteering our time.


If you have a problem that isn't being addressed here (or even if it is) you can always contact Apple support either on-line, by phone or going to an Apple Store.


Print ordering through Aperture isn't something I've ever done so I can't help you and the lack of response to this indicates to me that this isn't a very common situation.


Again you should contact Apple if you can't get the issue resolved here.


regards


In the meantime have you gone throught the normal troubleshooting steps (see: Aperture 3: Troubleshooting Basics ) Also a reinstall of Aperture would be a worthwhile step.

Aug 18, 2011 8:35 AM in response to Frank Caggiano

Sorry I came across as so snarky. I had been researching the issue for a long time and was a little more than frustrated.


I ended up getting it solved- it aparently was an Apple ID keychain issue. A delete of the "NetServices" entry in the Keychain Access utility caused Aperture to forget my AppleID information. Once I re-entered it the order went through flawlessly.

Nov 21, 2011 5:02 PM in response to Blind Slider

I had this again/still as well. After much futzing around with my basic AppleID account (I fiddled with the credit card numbers and the expiration dates, etc.), I finally got this problem to disappear. This had NEVER worked and I finally got it to work.


What was stopping me was the dialog box AFTER you log into the system that asks you to fill out some more stuff to CREATE an account. Well, I wasn't CREATING an account, so I never did this. But I bit the bullet and entered all my correct (current) account information, and I was actually able to make it work. Maybe this is the same place that's been stopping you, too.

Apr 20, 2012 7:36 PM in response to markjs12

I finally solved the problem and succeeded in ordering my book.

After calling Apple Support, and re-installing the program, nothing worked. Still got the LOCALIZE error.


Apple suggested, when I called, to delete all my profile information and billing information in my Apple Account and re-entering

For some reason, some information just didn't want to enter. ie Credit Card information etc.

Then I noticed in the ordering section of Aperture, you could create an Apple Account. Heh, but I have an Apple Account..... so I figured ok, I'll ignore my current account and create a new one.

So instead of my current email I submitted new information using my alternative gmail.com account.

Same billing address, same credit card except this time I used gmail.com.


Success!!! Aperture reconnized this new account and processed the book. Don't know why, but problem solved. Easy-Peasy. My original Apple account still exist and I use it for iTunes etc. The new one though is for Aperture and I'll use it for ordering books or prints.

Hope this works for others.

May 6, 2012 2:24 PM in response to MarkPek

Let Apple know, even if you don't get a resolution, the more calls and noted cases with application issues the more Apple can gather info, document and have software engineers look at the problem. They do work on the problems if many people have the issue. It's good to give the developers of the software that we like to use some "ground zero" prespective.

There was a problem -- LOCALIZE

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