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Q: MacBook Pro 2011 17" hard freeze

Overheat? The fans revved and suddenly I could use nothing but the cursor. Had to hold down the power switch to kill all and then re-power & startup. I wasn't doing anything unusual, but I had 7 apps open and was amid an auto-backup to TimeMachine.

Just a little disillusioned and concerned, wondering if anyone else there has experienced a hard freeze like this.

macbook pro 17" 2011, Mac OS X (10.6.6)

Posted on Mar 1, 2011 11:15 AM

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Q: MacBook Pro 2011 17" hard freeze

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  • by Onager,

    Onager Onager Jun 11, 2011 12:11 PM in response to hammerfluke
    Level 1 (0 points)
    Jun 11, 2011 12:11 PM in response to hammerfluke

    I switched to mac 12 years ago because a windows machine destroyed 6 months worth of work (writing and art - cant ever reproduce it exactly ever again).  I was livid.  Went out and spent ten grand on a mac system.  Wasnt hard to learn how to use it - I just had to get used to doing things the sane, normal way any reasonable person would function after being trained in brokeness for so long. 

     

    My point is, it SHOULD be a a big deal when ANY machine doesnt work.  If a car did that, or a tool, or any other device except computers, people wig out and it isnt accepted.  The computer industry gets away with it because (and ONLY because) people tolerate it; they think its normal.  We've been programmed to think its normal and accept it.  Its isnt, it shouldnt be (especially when you spend 3-4 grand!), and we're being taken for a ride. 

     

    The truth is, buying any device the manufacturere advertises as working correctly, for any amount of money, that DOESNT work, is unacceptable.  Completely and totally unacceptable. 

     

    But as long as people continue to accept it, it will continue to happen. 

  • by black6,

    black6 black6 Jun 11, 2011 12:55 PM in response to Onager
    Level 2 (160 points)
    Jun 11, 2011 12:55 PM in response to Onager

    You lost 6 months of work because you didn't backup not because of the system you used.

  • by oogie,

    oogie oogie Jun 11, 2011 3:40 PM in response to Onager
    Level 1 (0 points)
    Jun 11, 2011 3:40 PM in response to Onager

    black6 - you missed the point. Instead of criticising Onager's lack of back up - I say all praise for the remainder of his article.

    There are too many people who just put up with a freeze every now and then.

    It is TOTALLY  unacceptable with what we have come to expect from Apple and people should complain with their wallets.

    Take the machiones back and demand a replacement or a refund. Point the "genius" in the Apple stores to thisforum.

    For me, I wanted one of these the day they came out but whilst I still see problems on this forum, I will not be a guinea pig for Apple.

    Don't get me wrong. I love most things Apple. I have 5 Apple computers (including an older MBP), 3 iphones and 2 iPads in our home. But Apple really needs to get their head around this one and own up to the problems.

  • by hokoonho,

    hokoonho hokoonho Jun 11, 2011 8:32 PM in response to Rensoom
    Level 1 (0 points)
    Jun 11, 2011 8:32 PM in response to Rensoom

    With the high price, what we got is the worst computer on the planet. Such problem only found in low cost PCs.

    If you won't mind to pay more for a PC that with the same specs, you will get better quality hardware and get less freezes. This is the case in the PCs world. I start to use Mac from 2006, which is a MacBook. However, I still keep using PCs. I have my PCs primary for gaming, Microsoft Office and Web server. I haven't install any trial software and have Norton Anti-Virus installed. The PC running 365 days 24 hours. I restart this PC once a week, no blue screen, no crashes. No troubles.

    In the Mac world, we found less junk software and less virus, that's why people always said Mac is much more stable.

    But if you got a Hardware problem, you will get a crash. In my case, the 2006 MacBook got a random shutdown problem(RSD), faulty battery and power adapter. Cost me few months of time.

    In this 2011 mbp, I've a faulty thrunderblot port which fail to connect to a external monitor. Go to service centre and replace the logic board, got it back a week after and found a faulty logic board which freezes in MANY CPU benchmark software, and now with the third logic board, it still crash in some case.

     

    This is the video I have mention about, to reproduce the crash  http://youtu.be/6HTw_EG_T9w

  • by MacFreak,

    MacFreak MacFreak Jun 12, 2011 9:06 AM in response to hammerfluke
    Level 1 (0 points)
    Jun 12, 2011 9:06 AM in response to hammerfluke

    Check out this link:

    https://discussions.apple.com/message/15394278#15394278

     

    Someone has told RAM to be the root of problem and once it is replaced. The issue is gone and doesn't reoccur.

     

    For those who want to make the freeze happen, they can do so by opening webgl aquarium on Google chrome and selecting 1000 fishes.

     

    However many have claimed that it was due to some problem with Google chrome not with apple. So also try to have a try of it on firefox.

  • by don montalvo,

    don montalvo don montalvo Jun 12, 2011 10:11 AM in response to black6
    Level 2 (349 points)
    Jun 12, 2011 10:11 AM in response to black6

    black6 wrote:

     

    You lost 6 months of work because you didn't backup not because of the system you used.

     

    External drives are cheap.

     

    Western Digital WD Elements 2 TB USB 2.0 Desktop External Hard Drive

     

    Veering off on a tangent a bit, but there is no reason for data loss if you are proactive. For real protection, get two drives and rotate them to a different physical location.

     

    Don

  • by ardee,

    ardee ardee Jun 12, 2011 10:23 AM in response to MacFreak
    Level 1 (0 points)
    Jun 12, 2011 10:23 AM in response to MacFreak

    Ram is definitelly not the problem, I tried it and it does not help (mac pro 2010 i7, 8GB Ram),

    Of course if someone has bad RAM it can help. And about it is. it is necessary to try and test before can say it it freezes every time...

  • by amatodesign,

    amatodesign amatodesign Jun 13, 2011 12:35 AM in response to Rensoom
    Level 1 (0 points)
    Jun 13, 2011 12:35 AM in response to Rensoom

    just a thought - is the problem still affecting both 17'' and 15'' i7 mbp 2011 or has it been solved for the 15'' crowd following 10.6.7 update?

  • by mamezun,

    mamezun mamezun Jun 13, 2011 12:55 AM in response to amatodesign
    Level 1 (0 points)
    Jun 13, 2011 12:55 AM in response to amatodesign

    i have  15"2001 mb pro, with 10 6 8 update, but it still crashes 3-4 times per week

  • by black6,

    black6 black6 Jun 13, 2011 1:57 AM in response to amatodesign
    Level 2 (160 points)
    Jun 13, 2011 1:57 AM in response to amatodesign

    amatodesign wrote:

     

    just a thought - is the problem still affecting both 17'' and 15'' i7 mbp 2011 or has it been solved for the 15'' crowd following 10.6.7 update?

    Fixed for me with early an 2011 15" i7 model but not for many others..   If you do buy and it happens to you then don't diddle about like most waiting for a fix, take it back and accept a replacement only.

     

    There is a problem and unfortunately it is random which is just odd.  Apple have been very disapointing on this issue and i really feel those people who don't live anywhere near a shop and have to mail a faulty machine back to Apple.

     

    It seems that PRO users are left in the cold more and more these days..  It's all iphone, ipads and airs these days.

  • by amatodesign,

    amatodesign amatodesign Jun 13, 2011 2:13 AM in response to mamezun
    Level 1 (0 points)
    Jun 13, 2011 2:13 AM in response to mamezun

    From the 90+ pages I read it seems to me that (in layman's terms)

     

    i) you can check the SATA connection speed for the superdrive dvd and see whether its 6 or 3 (refer to : https://discussions.apple.com/thread/2768351?start=165&tstart=0)

    ii) if 6, then the problem should not be presented at all (anyone still experiencing the problem with speed 6?)

    iii) if 3, then basically the problem seems to be related to this and some people in the forum have managed to talk apple into replacing their mbp for a newer version (verifying that it is the new speed SATA).

     

    Fixes documented in this forum include:

     

    - forcing the MBP to use integrated graphics only

    - forcing the MBP to work in 32 bit and not 64 bit

    - manually raising fan speed to aid cooling

     

    Sincerely hope that the problem is addressed in Lion

  • by gldb,

    gldb gldb Jun 13, 2011 4:53 AM in response to amatodesign
    Level 1 (0 points)
    Jun 13, 2011 4:53 AM in response to amatodesign

    I had this problem since day 3 and for one month, then an Apple Authorized Service Center (where I bought my MBP) agreed to change the logic board, after trying RAM exchange, and after I provided the evidence on a new formatted partition with just OS X.

     

    I still have on the new logic board speed 3, like in the past. But after logic board exchange, no freeze (well, once I had it, but normally I was having 3-4 times per day). So seems like they have solved my problem.

     

    What really disturbs me is that Apple pretends not to know this problem. They told to the Service Center they are not aware of it, even though they have pointed out this thread. So Apple is just pretending.

     

    <Edited by Host>

  • by hokoonho,

    hokoonho hokoonho Jun 13, 2011 3:53 AM in response to amatodesign
    Level 1 (0 points)
    Jun 13, 2011 3:53 AM in response to amatodesign

    The exactly same problem found in my 13" mbp and all 3 logic board.

    Not RAM problem, I've tried different RAM.

  • by oogie,

    oogie oogie Jun 13, 2011 4:48 AM in response to mamezun
    Level 1 (0 points)
    Jun 13, 2011 4:48 AM in response to mamezun

    send it back - get a refund

  • by oogie,

    oogie oogie Jun 13, 2011 4:51 AM in response to black6
    Level 1 (0 points)
    Jun 13, 2011 4:51 AM in response to black6

    I agree

    Apple are in the iCloud these days and don't give a **** if anyone has problems with hardware

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