Q: MacBook Pro 2011 17" hard freeze

Are warranty limitations different in Europe? My understanding is in the USA we only have 14 days to do a return. At least, that's what others on here are saying.

@nacra: what is the maximum temperature reached when you do a lot of processing?

pescio wrote:

 

@nacra: what is the maximum temperature reached when you do a lot of processing?

I know you are asking nacra, but let me tell you .. no one can say that for certian. You need software that tests the temps to know.

@jpcwa

i think so ... in germany you got a difference between warranty and guarantee.

Guarantee ist limited to 90 days (and can free choosen of the company) - warranty must be 2 years - it´s protected by law in germany. (to get rid of this company racket)

The disadvantage of warranty is, that you (as customer) have to attest, that the "failure" was existent since you bought the product. For guarantee you don´t have to do this.

But in this case i think its very clear - because when you google MacBook Pro early 2011 heat problems, and got 3243244 search results, its definitely that the failure was present when you bought the product

That's good information. Danke schön! Danke! 

Can someone please link me

a) a tool which shows temperature of the components

b) a way to "see/find" the logs - so i can check after freeze, whats happening?

I find a Workaround - smc disabling - but i don´t know where i can do this? they also said, if you use a SSD the smc is not necessary -- is this right?

Thx in advance

I bought my Macbook Pro 15" 2.2GHz Hi-res antiglare 256 SSD last week. This was from a certified reseller in Sweden.

Started getting random freezes the first day. Tried to work with it for one day - 4 freezes. Not that much going on really - Chrome, Eclipse, Adium and such.

Brought it back to the store this monday stating random freezes. Got a message from the service centre yesterday that they ordered a new logic board. So this seems like a common error on the new model since they change the motherboard right away without me reproducing the problem in the store at all.

I hope the new motherboard solves the problems. Otherwise this will be my first and last Mac.

ok.. i got another issue .. but i think it comes along with this freezes.

i want to make desktop capture... and startet activity monitor .. it says that i got 140GB of virtual RAM ?!?! (i only got an SSD with 128GB and free Ram of less than 1GB of installed 8GB [not from Apple] are present in my macbook) ... 7GB RAM in USE !=?=! After that i got "stucks" every 30 seconds .. in that time, everything except the mousecurser freezes ..

i also checked the temperatures... (Tool named "temperaturmonitor") ... 60-70°C @Idle ...

up to 95°C when running the desktop capturing software ... Word, Excel etc. are about 75°C.

another one - firefox needs (checked by apples activity monitor) between 500-800MB of physical Space ?!?!? Is this normal?!? don´t think so or?

Something is very wrong with this MBP ... i think... or is this a normal behavior?

and for now .. my patience is over.. i´ll call apple to send my a replacement ... 2400€ is a way too much, for a laptop that don´t work correctly

P.S i also found that .-. stupidly will kill warantee -- but when i see how much cooling paste is on the components i still believe in a heating issue :-/

http://forums.macrumors.com/showthread.php?t=1103193&page=3

maddeen wrote:

 

Can someone please link me

 

a) a tool which shows temperature of the components

 

There are several different widgets that can do that.

http://www.apple.com/downloads/dashboard/status/temperaturemonitorwidgetedition. html

http://www.apple.com/downloads/dashboard/status/hardwaremonitorwidgetedition.htm l

http://www.apple.com/downloads/dashboard/status/istatpro.html

CPU around 93C and the CPU Heat Sink around 53C.  I can't get higher temps than that no matter what I do.  Rendering, encoding, extracting with Handbrake, Cinema 4D dynamic rendering, 32 tracks of audio with plug-ins...whatever.  That is max temp with all CPU cores at 100%, both fans rising to 6200 rpm.  Graphics set for Dynamic Switching.

No freeze.

Yes, look back to earlier posts regarding the Sandy Bridge updates (around page 88 I think).  There is a hardware difference between MBP's shipping now (since early May) and the earlier (Feb to April) units.  I have confirmed this at the Apple Store with side by side units.  The Genius would not admit it directly, but he didn't look surprised.

I knew this and waited until those on this board were reporting success with the new SB chipsets shipping in the later units.

My MBP has the newer SB chipset imlementation and there absoultely no problems with it.

nacra wrote:

 

CPU around 93C and the CPU Heat Sink around 53C.  I can't get higher temps than that no matter what I do.  Rendering, encoding, extracting with Handbrake, Cinema 4D dynamic rendering, 32 tracks of audio with plug-ins...whatever.  That is max temp with all CPU cores at 100%, both fans rising to 6200 rpm.  Graphics set for Dynamic Switching.

 

No freeze.

It should be the opposite. Heatsink should be 93c and cpu should be 53c. Did you perhaps mix up the numbers?

I doubt a new logic board will fix your problem. Please do report back though.

@nacra

ok..  as lucky as i am .. i ordered my mbp in march 2011

is there any information under "over my mac" and Systeminformation where e.g. me can see if i got a rev1.0 oder rev1.1? Because now i will definitly call apple to take my "apple-banana" back and replace it with the new one. i´m not willing to be the customer for growing the banana form green to yellow. :-/

Type System View at spotlight and click on it. In the right side will appear a list showing many devices and others things, choose SATA. Then you'll see your HD bay and your optical drive bay, select your optical drive bay and check if its Link speed is at 6Gb/s or 3Gb/s, if it's at 6Gb/s you got the new build.