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Q: MacBook Pro 2011 17" hard freeze

Overheat? The fans revved and suddenly I could use nothing but the cursor. Had to hold down the power switch to kill all and then re-power & startup. I wasn't doing anything unusual, but I had 7 apps open and was amid an auto-backup to TimeMachine.

Just a little disillusioned and concerned, wondering if anyone else there has experienced a hard freeze like this.

macbook pro 17" 2011, Mac OS X (10.6.6)

Posted on Mar 1, 2011 11:15 AM

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Q: MacBook Pro 2011 17" hard freeze

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  • by jpcwa,

    jpcwa jpcwa Jul 13, 2011 12:51 AM in response to hokoonho
    Level 1 (10 points)
    Jul 13, 2011 12:51 AM in response to hokoonho

    Delusion: a false belief. http://dictionary.reference.com/browse/delusion

     

    That's a pretty accurate definition for you since you still believe, in spite of the evidence which proves you wrong,  your assertions are right.

  • by jpcwa,

    jpcwa jpcwa Jul 13, 2011 12:43 AM in response to jamessailingthepacific
    Level 1 (10 points)
    Jul 13, 2011 12:43 AM in response to jamessailingthepacific

    And Hokoonho says your freezing  is not because electrical problems, heat problems, etc.. so I guess its just magically freezing for no reason what so ever.


  • by hokoonho,

    hokoonho hokoonho Jul 13, 2011 12:58 AM in response to jpcwa
    Level 1 (0 points)
    Jul 13, 2011 12:58 AM in response to jpcwa

    ok, we know you are knowledgable, don't made us laugth again.

    so, what is the purpose of telling you the "operating temperature"?

    you can control the temperature inside the laptop?

    so, you say CPU temperature is part of the "operating temperature", so, How about the super drive and HDD?

    How to measure? How user can use this piece of information?

     

    Operating temperature, the meaning in here is clear.

     

     

    OK....

    Now, I just sit in the apple care centre, and waiting... The staff here tell me, It's the temperature in your room.

    Is that the guys here telling lie?

  • by hokoonho,

    hokoonho hokoonho Jul 13, 2011 1:45 AM in response to jpcwa
    Level 1 (0 points)
    Jul 13, 2011 1:45 AM in response to jpcwa

    you are now hijacking my point of view! I am say the logic board is faulty, but YOU said it is not related to logic board, now you said I reject the point of electrical problems.

    Now I recommend you to READ carefully before reply, you are not helping others but distracting the whole discussion.

    who didn't know they should not put their MBP on the pillow? people posting here have a REAL problem and asking for help, you just posting the standard procedures and think people posting here are idiot

  • by hokoonho,

    hokoonho hokoonho Jul 13, 2011 2:07 AM in response to jpcwa
    Level 1 (0 points)
    Jul 13, 2011 2:07 AM in response to jpcwa

    I think you forgot what you have post in pervious pages.

    Let's have a review

     

     

    P.99 from jpcwa ================

     

    Freezing issues on the MacBook pro are caused by 1 of 3 things.

     

    1. Electrical issues. ......

     

    2. The Ssd drive its self......

     

    3. Bad thermal control and design. i.e. overheating.....

     

    Now, since your logic board has been replaced we can assume  #1 does not apply here.

     

    .....

    .....

     

    ==============================

     

     

     

     

     

    P.100 from jpcwa =================

    from jpcwa

    Jul 11, 2011 1:12 PM (in response to hokoonho)

     

    You can believe whatever you want, but the logic boards has been replaced three times so  there is no problem with a chip.

     

     

    ==========================

     

     

     

     

    P.100 from hokoonho============

    The point is that the "Early batch" MBP may experience such problem, Apple Care just older a replacement that contains the same faulty chipset. This is the "FACT" the first batch of Intel chipset are faulty, this is a well know problem! All PC vender just wait until Intel recall the first batch of chipset, However, Apple rush and still using the faulty chips. MBP purchases after May 2011 didn't have this issues since they got a revision chipset.

     

    ==============================

     

    From the beginning to the end, I am saying there is a hardware problem!so, the truth is that you reject the point that the problem related to logic board.

    So, don't hijack others opinion and fooling people arround.

  • by hokoonho,

    hokoonho hokoonho Jul 13, 2011 2:38 AM in response to Rensoom
    Level 1 (0 points)
    Jul 13, 2011 2:38 AM in response to Rensoom

    Anyone at home can take out the user guide of your cooker to see if the "Operating Temperature" is higher then 100 degree C

    According to jpcwa, the max Operating Temperature of the cooker must be at least 100 degree C

  • by jpcwa,

    jpcwa jpcwa Jul 13, 2011 2:58 AM in response to jamessailingthepacific
    Level 1 (10 points)
    Jul 13, 2011 2:58 AM in response to jamessailingthepacific

    = if your computer stops or delays while starting up

    Try these suggestions:

    • If your computer starts up after a brief delay or displays a question mark while starting up, you may need to select a startup disk. Choose Apple menu > System Preferences, click Startup Disk, and select a drive.
      • Open Startup Disk preferences

        • If you see a white screen with the Apple logo and a progress bar, Mac OS X is checking your hard disk. This check could take a few moments.
        • If you start up your computer and the Apple logo doesn’t appear, shut it down by holding down the power button for about 10 seconds. Then hold down the Option key and start up your computer again. Keep holding down the Option key until one or more disk icons appear on your screen. Then select one of the disks. After your computer starts up, choose Apple menu > System Preferences, click Startup Disk, and choose a disk.
        • Repair your startup disk by starting up from your Mac OS X installation disc and using Disk Utility.

        Repairing a disk

        • Restart your computer in safe mode, which repairs your startup disk and deletes some caches that may contain incorrect information.If your computer successfully starts up in safe mode, choose Apple menu > Restart to restart normally.

        Starting up in safe mode

        • Disconnect all peripheral devices, including FireWire and USB devices. Connect an Apple keyboard and mouse to a USB port. Do not use hubs or extension cords.If you can use your computer now, there may be a problem with one of the other devices. Try reconnecting the other devices, one by one, to your computer. When you find the device that causes the problem, review its documentation for further troubleshooting steps.
        • Uninstall all third-party hardware upgrades, such as random-access memory (RAM) modules, PCI cards, and ExpressCard/34 cards.If you can use your computer now, there may be a problem with one of the upgrades. Try reinstalling the upgrades, one by one, to your computer. When you find the upgrade that causes the problem, review its documentation for further troubleshooting steps, or contact the manufacturer.
        • Reinstall Mac OS X by starting up your computer with your Mac OS X installation disc.

         

        Reinstalling Mac OS X

         

      http://docs.info.apple.com/article.html?path=Mac/10.6/en/8751.html

    • by hokoonho,

      hokoonho hokoonho Jul 13, 2011 4:18 AM in response to Rensoom
      Level 1 (0 points)
      Jul 13, 2011 4:18 AM in response to Rensoom

      Just thinking about this...

      Apple can replace the older version of logic board without asking so much question, but when you request for the latest revision, they most likely reject you, why? If both version works the same way, why did they don't replace The logic board to us?

       

      It supposed to be the same? really?

    • by Vasilis Sagonas,

      Vasilis Sagonas Vasilis Sagonas Jul 13, 2011 7:44 AM in response to jamessailingthepacific
      Level 1 (10 points)
      Jul 13, 2011 7:44 AM in response to jamessailingthepacific

      @jamessailingthepacific

      mate your solution is not so hard, as long as you find a DVD installation of a latest Snow Leopard build (or Lion) in DVD. find a version ISO after 10.6.7 of snow leopard, burn it to a dvd and reinstall it. You need internet though, so you can go to an internet cafe to download it. try also safe mode http://support.apple.com/kb/ht1455

       

      let us know how it goes.

       

      about Freezing MBPs, guys, MacBooks shouldnt freeze. Give them back to apple and demand a refund!

    • by hokoonho,

      hokoonho hokoonho Jul 13, 2011 9:53 AM in response to Rensoom
      Level 1 (0 points)
      Jul 13, 2011 9:53 AM in response to Rensoom

      For those who can return your MBP, just do it as soon as possible.

      and the rest of us who are not so lucky, the customer law did not protect your rights, just take your MBP to the Apple Care centre until they can fix your problem.

    • by jpcwa,

      jpcwa jpcwa Jul 13, 2011 11:11 AM in response to Rensoom
      Level 1 (10 points)
      Jul 13, 2011 11:11 AM in response to Rensoom

      The hanging at boot is technically not a freezing problem. That's a boot failure. Nevertheless, he should reimstall OS X like you and I both suggested.

    • by JavaX,

      JavaX JavaX Jul 13, 2011 11:17 AM in response to hokoonho
      Level 1 (0 points)
      Jul 13, 2011 11:17 AM in response to hokoonho

      hokoonho wrote:

       

      Just thinking about this...

      Apple can replace the older version of logic board without asking so much question, but when you request for the latest revision, they most likely reject you, why? If both version works the same way, why did they don't replace The logic board to us?

       

      It supposed to be the same? really?

      Because if Apple assumes that exist two different logic boards and the older one has a serious fault, Apple would be implicitly assuming that exists a HARDWARE problem with every single 2011 MBPs, due to the fact that a new build is needed to solve the problem. This way the new revision and the freezing issue would start becoming more popular and Apple would have to change all logic boards affected by the problem, or start a recall for all 2011 MBPs and that means losing a lot of money.

    • by jpcwa,

      jpcwa jpcwa Jul 13, 2011 11:18 AM in response to jamessailingthepacific
      Level 1 (10 points)
      Jul 13, 2011 11:18 AM in response to jamessailingthepacific

      I think you should perform an Apple Hardware Test (AHT) too. That  might be a good idea. You'll want to make sure thst this is not related to anything with the hardware.

       

      http://support.apple.com/kb/ht1509

    • by jpcwa,

      jpcwa jpcwa Jul 13, 2011 11:21 AM in response to JavaX
      Level 1 (10 points)
      Jul 13, 2011 11:21 AM in response to JavaX

      That's a good reason why he should  also perform the hardware test like I suggested.

    • by jpcwa,

      jpcwa jpcwa Jul 13, 2011 11:33 AM in response to Rensoom
      Level 1 (10 points)
      Jul 13, 2011 11:33 AM in response to Rensoom

      My macbook pro does the same as Jame's. It started doing this after I did the efi update. It gives me that white screen with the apple logo and the spining circle. Unlike with his Mbp though, mine does not hang forever. It will boot me into Mac Os x.

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