Q: MacBook Pro 2011 17" hard freeze

jamessailingthepacific wrote:

 

Hi everyone,

I wrote up on page 99 (https://discussions.apple.com/thread/2768351?start=1470&tstart=0) that my brand new top end 2011 MBP 15" is freezing and white screening me.

 

I'm currently stuck on a boat in the Pacific, not back in NZ till September with a Mac with a white screen. It shows the grey apple on start up, then the whirly wheel, then just a white screen, then the fan starts winding up. This is happening every time I start it up.

 

Unfortunately I am new to Macs, having wanted to have one for years, and now it's broken, and I have no idea what to do. I have very limited web access and no manuals with me!! All I can do to turn it off is hold down the power button till it powers down. I know this sounds pretty dumb, but can anyone give me any ideas of how I can maybe get a visible screen again - or do I just put it in a box for 2 months?

 

Please help!

 

James

Try to boot in safe mode: http://support.apple.com/kb/ht1455

If the boot is successful: make a new user account and boot to that (normally) if that is successful there is some piece of software in your usual account that is causing an issue, post back and we'll follow up.

I already suggested this.

jpcwa wrote:

 

I already suggested this.

Well done

Then give me a thumbs up.

Back from the repair centre for the third time. This time with a new logic board (my third) (the old revision still) Apple Sweden seems to refuse to acknowledge the problems with this revision. This time the repair centre claims to have run a few hours of heavy graphics load without any problems. We'll see if this solves the problem.

Can you believe it? It froze AGAIN. With the third motherboard. This is one month, three motherboards and two airport cards and the problem is not solved. What do I have to do to get a working computer, Apple?

I

hey,

i bought an MBP in mid mai. this hard freeze occurs kinda often - i got 8gb (i7 2.7ghz) ram for working on it under heavy load. it freezes, funny pixels everywhere and a pretty loud noise - 3 peeps repeating for an unlimited time. hmm. so, after fighting my way through this article, im not sure if i got it right

putting it all together, does it happen because of this:   (?)

The point is that the "Early batch" MBP may experience such problem, Apple Care just older a replacement that contains the same faulty chipset. This is the "FACT" the first batch of Intel chipset are faulty, this is a well know problem! All PC vender just wait until Intel recall the first batch of chipset, However, Apple rush and still using the faulty chips. MBP purchases after May 2011 didn't have this issues since they got a revision chipset.

so, my only solution would be returning it?

Yes, you have to return it. And if you're unlucky like me you will get another faulty motherboard. I mean, come on Apple, three different motherboards with the same problem, and they STILL send out the same crappy kind to the repair centre. The repair centre says their hands are tied - they can only order a spare part from Apple.

I'm really fed up with this.

follow up:

it somehow always happens when a couple of progs + iTunes is open ?!?!?

does everyone get those sounds too when crashing?

"Someone in here found that some new MBP with a new version of logic board that the sata port running at 6Gb/s, and those new MBPs does not suffered from the crashes."

On my second MBP 17" 2.3 i7

It has just done the checkered pixels thing, and 'Beep Beep Beep'. Just like the first one. It has the 6GB link for both SATA devices.

I have 8GB RAM in it. Maybe this is related to RAM - have the other 'bad' machines also had 8GB RAM?

Sorry to hear that.

In that case there seems to be no hope for the MBP 2011. I have 8 Gb RAM in mine as well as the 256 SSD. I wonder if SSD/RAM can be a culprit here? But if it is a heat problem there should be LESS heat from an SSD in comparison to a HDD.

The symptoms were different for my motherboards:

The first motherboard just froze, no sound, the mouse pointer just stopped responding.

The second motherboard did the displaced graphics thing. No sound

The third motherboard did a horrible sound:

http://www.youtube.com/watch?v=U1lFn5AInxM

I wonder if there will be a fourth motherboard or if I can return this PoC soon.

i have 8gb as well. but no ssd

My new MBP has frozen up several times now, once with noise......

Today I could notice that the standard 13" MBPs  have two model. I was reading the machines covered by the Lion up-to-date program, maybe this could be the proof that a new hardware revision (3Gb/s 6 Gb/s SATA bays) really exists. 13" 2011 MBPs have 2 models MC700xx/A  and MC701xx/A, the X are a code that permits knowing in wich country these machines are being sold.

Here's the link:

http://www.apple.com/macosx/uptodate/systems.html