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Q: MacBook Pro 2011 17" hard freeze

Overheat? The fans revved and suddenly I could use nothing but the cursor. Had to hold down the power switch to kill all and then re-power & startup. I wasn't doing anything unusual, but I had 7 apps open and was amid an auto-backup to TimeMachine.

Just a little disillusioned and concerned, wondering if anyone else there has experienced a hard freeze like this.

macbook pro 17" 2011, Mac OS X (10.6.6)

Posted on Mar 1, 2011 11:15 AM

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Q: MacBook Pro 2011 17" hard freeze

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  • by Puresoundguitar,

    Puresoundguitar Puresoundguitar Aug 21, 2013 7:09 AM in response to Puresoundguitar
    Level 1 (4 points)
    Notebooks
    Aug 21, 2013 7:09 AM in response to Puresoundguitar

    And a bit more info that "proves" this is a manufacturing issue.

     

    MBook.jpg

     

    This is an INSANE amount of thermal paste!!!! Poor POOR quality control by Apple.

     

    Here's how to apply thermal paste properly.

     

    http://www.arcticsilver.com/PDF/appmeth/amd/md/amd_app_method_middle_dot_v1.3.pd f

     

    See a difference?

     

    wlp_02a.png

     

    If anyone has a way to forward this to Apple...let us know. I'm starting to loose it!

  • by Widbinjd,

    Widbinjd Widbinjd Aug 21, 2013 7:29 AM in response to Rensoom
    Level 1 (0 points)
    Aug 21, 2013 7:29 AM in response to Rensoom

    For the sake of visibility of the number of computers with the issue, my MBP 15" pooped out last night for the second time.

     

    I had done the mail in repair a couple months ago for the same issue, and it did fix it, but just last night the same thing happened again. Vertical lines. Had to force shut down. Now I can't boot as it gets stuck at the white screen.

  • by Puresoundguitar,

    Puresoundguitar Puresoundguitar Oct 21, 2013 2:27 PM in response to Widbinjd
    Level 1 (4 points)
    Notebooks
    Oct 21, 2013 2:27 PM in response to Widbinjd

    <Link Edited By Host>

  • by Chris Dolan,

    Chris Dolan Chris Dolan Aug 21, 2013 5:38 PM in response to ProteoMX
    Level 1 (5 points)
    Aug 21, 2013 5:38 PM in response to ProteoMX

    Just letting you know that since my restore, I have had zero issues. Strange! Usually loading Google Maps was an instant freeze or caused lines through the screen, but so far all is gravy. Really shocked. Of course this doesn't mean it won't come back or happen again, but I am still surprised after the stress testing I have done. I know with the app gfxCardStatus I would freeze when trying to change even to the integrated. I wish I remembered if I had the latest update to it, but I don't remember and don't want to install that again in case that was an issue itself. I'll let you know when/if it happens again, but wanted to let you know what has (or hasn't) happened so far.

  • by Chris Dolan,

    Chris Dolan Chris Dolan Aug 21, 2013 7:24 PM in response to Chris Dolan
    Level 1 (5 points)
    Aug 21, 2013 7:24 PM in response to Chris Dolan

    Ok, Apple - very funny. So I was browsing Google Maps, switch to street view and boom blue screen. Of course after waiting for days before posting any update - it waits until I make the post before showing itself.

  • by The-Nix,

    The-Nix The-Nix Aug 22, 2013 7:47 AM in response to Widbinjd
    Level 1 (0 points)
    Aug 22, 2013 7:47 AM in response to Widbinjd

    My MBP 15" (early 2011) is experiencing the same crashes/glitches.

    I took it to the Apple store (Montreal) on August 13th 2013, they said they will replace the logic board.

    Went back to pick it up on August 17th 2013 and paid $622.65

    On August 18th, the glitches/crashes started happening again. Took it back to the Apple store on August 20th and the geniuses decided to change logic board again!

    I'm picking up the laptop today.

    To be continued...

  • by RRV,

    RRV RRV Aug 22, 2013 1:15 PM in response to Puresoundguitar
    Level 1 (0 points)
    Aug 22, 2013 1:15 PM in response to Puresoundguitar

    There is nothing on reddit!

  • by Puresoundguitar,

    Puresoundguitar Puresoundguitar Oct 21, 2013 2:29 PM in response to RRV
    Level 1 (4 points)
    Notebooks
    Oct 21, 2013 2:29 PM in response to RRV

    Strange...

     

    <Link Edited By Host>

  • by RRV,

    RRV RRV Aug 22, 2013 1:23 PM in response to Puresoundguitar
    Level 1 (0 points)
    Aug 22, 2013 1:23 PM in response to Puresoundguitar

    That works. Thanks.

  • by Chris Dolan,

    Chris Dolan Chris Dolan Aug 22, 2013 2:25 PM in response to Rensoom
    Level 1 (5 points)
    Aug 22, 2013 2:25 PM in response to Rensoom

    Again I am not sure why this is a heat issue. I froze earlier today and had to leave so I shut it off and was gone for several hours, when I came back (computer obviously cold) I had to fight with it for 10 minutes before it would startup properly. To me, heat has nothing to do with it. The only thing I believe heat could do is cause a major problem before it became a problem. I could run my laptop outside Antartica and I would expect it to still freeze. Just my two cents!

  • by danieltothemax,

    danieltothemax danieltothemax Aug 22, 2013 10:31 PM in response to Puresoundguitar
    Level 1 (0 points)
    Aug 22, 2013 10:31 PM in response to Puresoundguitar

    Why are you posting it on r/news?  there is an apple sub...

  • by Mansionbass,

    Mansionbass Mansionbass Aug 23, 2013 4:34 PM in response to Rensoom
    Level 1 (0 points)
    Aug 23, 2013 4:34 PM in response to Rensoom

    Just happened to me.  Was using Chrome at the same time MATLAB was running all on an external monitor and purple distorted lines all over the place.  Now it does not always reboot properly and can only use Safari/Mail and iTunes before it craps out again and a hard restart is necessary.  Seriously Apple use some of those billions in profits and make a reasonable computer.  Christ all mighty.

  • by muldoonfox,

    muldoonfox muldoonfox Aug 26, 2013 2:34 AM in response to Puresoundguitar
    Level 1 (0 points)
    Aug 26, 2013 2:34 AM in response to Puresoundguitar

    I have exactly the same issue. The Genius Bar in Australia have quoted $700 to replace the logic board. Heartbreaking as that's out of the budget. :(

  • by Karl Ihrig,

    Karl Ihrig Karl Ihrig Aug 26, 2013 4:22 PM in response to muldoonfox
    Level 1 (0 points)
    Aug 26, 2013 4:22 PM in response to muldoonfox

    Muldoonfox, in Mexico I was quoted $1,200 to replace the logic board. 

     

    In the USA I was offered flat rate depot repair for $310 with 90 day warranty, which was exercised twice, and they refunded the repair cost.  Ask the genuis if they can give you flat rate depot repair. 

     

    Strange things happen.  The first time I exercised the warranty on the repair, they said it was my non-stock disk drive (500GB SSD) and they wanted $950 to fix it.  I said, that drive boots my Mac Mini and it works.  So the store had it shipped back from the repair depot and shiped it back to the repair depot without my disk!     It worked for one day after it was returned fixed for no charge.  The third time, the store manager refunded the repair price, because he knows customers need their computer to work; so I could put the money towards another one, and the repairs would keep on having 90 day warrantees.

     

    I had bought a mac mini on the first repair to have a backup without dedicated GPU.  So I bought a new 11" macbook air for portability without dedicated GPU.  My three time repaired MBP has been working a couple months and I have my brother using it now.  Now I have a compute cluster with two i7 procs for distributed computing. 

  • by gammapoint,

    gammapoint gammapoint Aug 27, 2013 3:02 PM in response to Karl Ihrig
    Level 1 (0 points)
    Aug 27, 2013 3:02 PM in response to Karl Ihrig

    My MBP has been "in reapirs" for 8 days. Called the Apple store many times. Now they are saying that Apple is waiting for "a part".

     

    I wish they had a loaner laptop. I have to goto a conf & need a laptop. It would be a shame to purchase a new one just for the conf and return it after a few days.

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